VaxUK Reviews

“ What customer service team? No contact number, no email address, nothing. I've just tried to spend £200 with these people, but because I was buying a present for someone and wanted it sent to them, the software said 'NO', because my home address on my debit card is different from the delivery address. That's a big market Vax are losing. So be warned : Don't send any Christmas or birthday presents here. Go to Curry's ”

“ I know this isn't all Vax's fault, but they need to make sure the delivery companies they use are competent & turn up on the arranged day, so you don't have to do what I did. ”

“ Avoid at all costs this is another truly awful company, supposed next day delivery, waited for nearly two weeks and had to cancel, herpes has had the parcel for 4 days stating there's a delay? i wish i had read all the reviews on here, lets hope my refund does not take as long. ”

“ That was the only option so he sent me a returns label & asked me to call UPS to arrange a collection day with them. ”

“ I received reply 2 days later saying they would send me a returns label and asked me to return the vax in the original box if possible . ”

“ I have a serious operational problem with my Vax vacuum cleaner. I contacted the company as instructed by the retailer argos. Vax requested the model number and serial number. I provided these details. Vax then asked about the fault. I emailed them with the information. I've heard nothing more from them, despite emailing them for an update upon several occasions, still no reply. :-(( Not good customer service on returns, only when taking your money! ”

“ Contacted Vax directly but their team asked me to try and switch it on again to see if it still smoked, and this blew out the main fuse! We now need to contact the retailer for a refund as we will not purchase another Vax. ”

“ I spent over an hour on the online chat with a stupid robot who didn't understand that I wanted to return it for a refund. ”

“ No one willing to help, VAX unwilling to refund until I’VE returned all items that haven’t even been dispatched or delivered. ”

“ Nathan customer service guy was very helpful. The survey at the end though couldn’t do it ”

“ Brilliant customer service team went over and above to sort my issue .There phone manner is to be admired wish all company’s would train this well ”

“ I had an issue with a battery pack for my vax hoover. Answered an online form and had a call back within an hour and sent out a replacement one within a few days. Brilliant service. ”