VaxUK Reviews

1.7 Rating 197 Reviews
E
Happiness Grade

VaxUK have a Customer Happiness Grade of E. Customers love their delivery but are unhappy with their returns process and refunds.

A

Delivery - Fast

100.00%
Industry Average
Quick delivery! Thought my carpet was clean!!! I hat a shock. Dried in 5 hours
- Barbs
Seamless transaction followed by high quality delivery process. An excellent company to deal with.
- James Fallon
5 years into the 6 year guarantee the brushbar snapped off my Vax, I contacted Vax customer service via on line chat, the issue was dealt with immediately in a polite and efficient manner. Within approximately 2 hours I had an email stating I would be sent a replacement machine which I received within 3 days. Absolutely outstanding service, faultless from the first contact to the to the delivery.
- Pat
F

Returns Process - Difficult

0.00%
Industry Average
That was the only option so he sent me a returns label & asked me to call UPS to arrange a collection day with them.
- Anonymous
I received reply 2 days later saying they would send me a returns label and asked me to return the vax in the original box if possible .
- Colin kirtley
I have a serious operational problem with my Vax vacuum cleaner. I contacted the company as instructed by the retailer argos. Vax requested the model number and serial number. I provided these details. Vax then asked about the fault. I emailed them with the information. I've heard nothing more from them, despite emailing them for an update upon several occasions, still no reply. :-(( Not good customer service on returns, only when taking your money!
- Rupert Johnson
F

Refunds - Difficult

25.00%
Industry Average
I spent over an hour on the online chat with a stupid robot who didn't understand that I wanted to return it for a refund.
- Anonymous
No one willing to help, VAX unwilling to refund until I’VE returned all items that haven’t even been dispatched or delivered.
- SD
Have contacted them for a refund because with a design problem it's not something that can be repaired unless the machine were stripped right down and rebuilt with different design parts.
- Anonymous
D
54.29%
Industry Average
I rang customer services and was basically told that is right, and “does it work?” As I confirmed that it did they said that I didn’t have grounds for complaint.
- Aidan
I have tried to talk to a person not a machine, I have tried several times and just get an annoying message or cut off. All I need is to talk to someone who knows what they are talking about ref your machine. Not very happy with your customer service. What is the point of recording all phone calls
- John Jeffries
I used to have a Bissell which gave many years good service till it eventually wore out.
- Anonymous