VeeWee.co.uk Reviews

Name: VeeWee.co.uk
Rating: 4.44

4.4 Rating 712 Reviews

84 %

of reviewers recommend VeeWee.co.uk

Company Reviews

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Metrics

4.4

Based on 712 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

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Phone:

0121 749 8832

Email:

sales@veewee.co.uk

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VeeWee.co.uk 5 star review on 8th February 2021

Ben Lawrence

VeeWee.co.uk 5 star review on 22nd January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received my items yet very disappointed as this was a Christmas present and no communication from them at all”

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Posted 7 years ago

“Items were not delivered”

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Posted 8 years ago

Hello David, Thank you for your review. You ordered your gaskets on Sunday 8th, they were dispatched via 2nd class delivery on the 10th of May so you should under normal circumstances have had them by the time of posting your review in the 13th. We apologize about the delay in the postal service and can only assume due to no further contact that you received your parcel eventually. Kind regards, Veewee WebSales Team

Posted 7 years ago

“I'm struggling to put into words how much of a let down VEE Wee has been, I purchased a clutch slave cylinder and opted to buy the replacement hose as recommended by yourselves. On arrival it was evidently clear that it was not going to connect to the new slave cylinder, as well as only being half the correct length, i contacted VEE Wee to enquirer about returning the hose and your sales assistant was shall we say;less than helpful, just send it back and we will refund you was his reply,he wasn't interested that your website is giving wrong sales advice, I have had to cancel a trip planned for next weekend as I will be under the Van fitting the correct hose bought from one of your competitors. Yours a bitterly disappointed Pa”

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Posted 8 years ago

“I have spent around 2 weeks trying to get bits ordered for my bug, parts sent through have either been wrong, very poor quality or things have been missed off the order altogether. I haven't had an invoice with my parts so don't have an accurate record of what I have paid for. Automatic payments have also been taken without authorisation when I have sent parts back and asked for the right ones to come through.”

Helpful Report

Posted 8 years ago

Thank you for your review. Our parts guru will be in touch to find out what exactly went wrong with your order as provided your Bug matches the description in the rear lamps that you ordered, there should not have been a problem. As you payed via paypal for your order, your invoice is via paypal. We apologize that you have not received our expected level of communication and service in this instance. Kind regards, Veewee sales team.

Posted 8 years ago

“Ordered two wiper armrs for my beetle. I was sent two different styles and was sent one black and one silver. Who picked this order!!??”

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Posted 8 years ago

“Extremely dissatisfied and frustrated. Basically you offered an item on line with a photo and a different item arrived. When questioned I got "sorry for the inconvenience" and "I'm sorry about the picture this must be sorted". No offer, no nothing, other than returns are free. What happens to me I need to be messed about filling in forms, finding and tripping off to the nearest GSF Parts centre to recover from your mistake. Disgruntled. I noticed your company title when preparing this "WE LIVE IT" it should be "we get it wrong and when we do we just ask the customer to sort it and do not really care"”

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Posted 8 years ago

Hello Tim, Thank you for your comments. As discussed at the time, we were showing a now obsolete version of the part you ordered in the image. As this item was no longer available from anywhere, we have replaced it with the equivalent item which is actually more efficient but looks physically different. We are sorry you were not happy with the explanation or the part you received. We have now updated the image and descriptive text to the revised voltage regulator on our website to clarify and make sure the same issue does not arise. Kind regards, Veewee Sales Team

Posted 8 years ago

“I ordered my parts and Payed for them even payed for extra postage to get here at 10am, 1:30 parts have still not come so I phoned up ask where my parts were they said phone this number which I did only to be told the parts were not in stock so I wasn't very pleased why couldn't somebody phone me and say the parts are not In stock so I will not be using again in the future”

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Posted 8 years ago

“Goods haven't arrived yet”

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Posted 8 years ago

“I phoned up to get the dimensions of an item. They couldn't be bothered to measure and were rude on the phone. I purchased the items and it wont fit... its going to cost more time and effort to send the item back - Not impressed”

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Posted 8 years ago

Hello Carl, Thank you for your review. We have now added dimensions of the oil seals into the descriptions to make identification easier following your comment. Kind regards, Veewee Sales Team

Posted 8 years ago

“Ordered incomplete, chrome was damaged (bent) seals were split and didn't fit very well and door card clips had to pulled out further to use. Still waiting a call back after email with reference to the missing parts. Have to say I'm very disappointed :(”

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Posted 8 years ago

“You sent products that were not fit for purpose, did not work and were of very poor quality. I emailed you over the weekend asking for a refund and still have no response (Its now Tuesday 12:00)”

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Posted 8 years ago

“Your asking for a review before I've received my bloody parts I'm waiting on!”

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Posted 9 years ago

“Spent £270 with VeeWee, but 10% off, first order code was not accepted by website. Did not receive a dispatch email within 2 days so contacted customer support by email. Stii got no response so phoned customer support where I got through to a disinterested member of staff who advised that it would be late, delivered the next day, when I wasn't at work to collect it and lost the garage space booked to fit it. I have Still had no response to my original email!”

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Posted 9 years ago

“Ordered a gearbox reverse light switch for a beetle. Item arrived but was faulty. it leaked from between the metal casing and inner plastic body. poor quality product”

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Posted 9 years ago

“This is a basic seal which I appreciate reflects in the price, however when I fitted it became apparent that it has a simple moulding around the door retainer and only one corner piece. There is a good 40 - 50mm excess from the moulding to the corner piece, the rest of it has no corners which means it doesn't fit well, once fitted in the door channel you are left with a large amount of excess material (about 150 - 200mm).”

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Posted 9 years ago

“Very poor service a week has now passed and still not received the goods or had any comms from you to say that that have been dispatched, won't be using you again”

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Posted 9 years ago

“Emailing about a faulty part was ok yesterday but the replies dried up when it seems that the part is faulty not very happy with service so far! Eventually got a reply and number to ring, told needed to take part back but required an authorisation letter from them to do so, this has not been forthcoming I have waited well over a week so VeeWee are not a reliable part of GSF VERY DISAPPOINTED!”

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Posted 9 years ago

“Had a very poor experience with VeeWee. I started using VeeWee about 6mnts ago. As a business they have always used other companies. I started work here about 6 months ago and this field was all new to me so needed as much help as possible. I came across Richie that works for you and I can't express how helpful he has been to me, so I continued to use VeeWee. We do alot of camper restorations. This time I didn't deal with Richie and it has been awful! I asked for help with the parts and was just told to look on the website, eventually after a push they did help me with the parts numbers. When I received the parts there was numerous parts missing, which ok can happen, but the person that dealt with me failed to help or even apologise, just said it was human error. I had paid express delivery for my items, which isn't cheap, but my customer was due to go away in their camper for the bank holiday wkend, and after 2 days my missing parts still haven't turned up! All round terrible experience.”

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Posted 9 years ago

VeeWee.co.uk is rated 4.4 based on 712 reviews