“I was excited to receive my new Enable chair — it is awesome. I love how the brake stops me immediately when brake is engaged — chair doesn’t budge. The wheels are quiet and it is so easy to walk the chair.
I want to commend your employee, Caitlyn, who was on top of things starting with my first question; and even when she was sick, she was very prompt to respond to my questions and resolve my problems. Caitlyn was always pleasant; made me feel like she loves her job and wanted to please me, the customer. Caitlyn’s boss and the company are very fortunate to have such a steadfast, thorough employee. She is a model employee which is a rare find today. I appreciate all her help.
Thank you Enable Me for making my life easier.”
Thank you for your wonderful review! 🌟 We’re thrilled to hear that your VELA Independence Chair is making such a positive impact in your daily life. The secure brake and smooth, quiet wheels are designed to provide exactly that kind of safety and ease, and it’s fantastic to hear how much you’re enjoying them.
We’re also incredibly grateful for your kind words about Caitlyn. She truly embodies the commitment we have to serving our customers, and we’re so pleased to know she provided you with exceptional support throughout your experience. We’ll make sure to share your feedback with Caitlyn and her team—it will mean so much to her!
Thank you again for choosing Enable Me and the VELA Independence Chair. If there’s ever anything more we can assist with, don’t hesitate to reach out. We’re here to help! ❤️
“I purchased the Vela chair as I have a very small alcove between a hallway and the entrance to the master bedroom. A typical wheelchair can’t make the turn as the back wheels don’t rotate. Not being able to see the vela chair before purchasing,I purchased an office chair with a wheel base the same as the vela chair. It worked, but the wheelbase kept rotating and was just physically difficult for me to push and keep it straight. My husband was 6’2” before being hunched over by Parkinson’s and has a lot of issues with freezing and not being able to move. He finds this chair a little high for him to scoot and thinks that feature might work better if it was the lower chair, but likes the added height that actually lets him look down on things at the counter height eating area. I use the push bar and the foot rest and easily push him into the bedrooms and two bathrooms if he can’t move fast enough. The pushbar does interfere with the mechanism that lets the seat swivel to the left when the brake is on, but works ok if it is off. This has enabled me to avoid alterations to entryways that maybe would have worked, and the frustration of dealing with a company that didn’t really respond like Vela does.”
Thank you so much, Jane, for your thoughtful review and for sharing your experience in such detail! 🌟 We’re thrilled that the VELA Independence Chair has made such a meaningful difference for you and your husband. It’s wonderful to hear how the chair’s compact design fits perfectly into your home’s unique spaces, allowing for greater mobility and functionality without the need for costly alterations.
We truly appreciate your insights about the push bar and how it works for your needs. Feedback like this is invaluable and helps us continuously improve our products and user experience. We're also so glad to hear that our team was responsive and able to provide the support you needed—your satisfaction is our top priority.
Thank you again for the fantastic 5-star review and for taking the time to create a video as well—it means so much to us! If there’s ever anything else we can assist you with, please don’t hesitate to reach out. ❤️
Thank you for your feedback, Richard. We’re sorry to hear about the difficulties you’re experiencing with the chair’s fit and adjustments. The armrests are designed to provide support, but we understand they might feel too close together for some users.
We’d recommend reaching out to us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET, so we can help troubleshoot and explore options to improve the chair’s fit for your needs. Your comfort and satisfaction are very important to us, and we’d be happy to assist!
“The chair is not bad, and it significantly helped my wife. But for this money, it could be better. There are details that really need improvement. The armrests are too short. They should be much longer, and the length should be adjustable (similar to Herman Miller Aeron). The remote should be wireless; my wife cannot reach it where it is stored on the chair.”
Thank you for your feedback, Bohumil. We’re glad to hear that the VELA Apex Chair has significantly helped your wife, but we appreciate your constructive comments about areas for improvement. Suggestions like adjustable armrest length and a wireless remote are valuable for us as we continue to refine our products.
If there’s anything we can assist with or if you’d like to discuss options to enhance the chair’s usability for your wife, please don’t hesitate to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. Your input helps us improve, and we truly appreciate it! 😊
“The VELA chair is ok. It serves the purpose pretty well, but we have a few suggestions. The person using the chair is large. She would feel more secure if the chair seat was a little deeper (longer) and the armrests were longer or positioned a little more to the front. Also, the footrest would be better if it extended a little further out in front.
Regards, James & Bonnie Markell”
Thank you for your thoughtful feedback, James and Bonnie! We’re glad to hear the chair is serving its purpose well, and we truly appreciate your suggestions. Feedback like yours is invaluable for helping us identify areas where we can improve to better meet the needs of all users.
If you have any further input or questions, please don’t hesitate to reach out. We’re always here to help and ensure the best possible experience! 😊
“It moves around great - that part is perfect. But the armrests are much too short - I'm not sure why anyone would like them that short. If we can get them straightened out and get my husband comfortable with the seat, we will be able to keep the chair. I sure hope we don't have to return it because return shipping will be expensive, as well as the 20% restocking fee.”
Thank you for your feedback, Stephanie. We’re glad to hear that the mobility of the chair is working perfectly for your husband. Regarding the armrests, you do have the option to purchase longer ones if that would make the chair more comfortable for him.
Please feel free to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET, and we’d be happy to assist you with this option. We’re here to ensure the chair meets your husband’s needs! 😊
“I really like the color of the seat. I don’t use the new chair because the arms are way to short making it to inconvenient for me to get up from a seated position.”
Thank you for your feedback, Leota. We’re glad to hear you like the seat color, but we’re sorry to hear the armrests are causing inconvenience. Longer armrests are available for purchase, which might better suit your needs and make it easier to get up from the chair.
If you’d like to explore this option, please don’t hesitate to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We’d be happy to assist you in finding the best solution! 😊
“We purchased this chair for my husband who has Parkinson's. He has trouble with balance, rising from a seated position and walking. He also has some dementia and memory problems so he has a problem finding the brake lever and remembering how to find the buttons to raise the chair. Perhaps if the brake leaver were more visible (he has trouble turning his body in the chair) or better located in his spacial view he would be able to find it more often.
We have been able to use this chair as a walker and it is more stable than other walkers. It is also quite heavy. Therefore, when he "seat walks" in the chair the back wheels spin and swing the rear end around to the side causing him to bump into things. Maybe if the back wheels could be locked into a straight line he could maneuver straight down the hallway.
We have found uses for the chair that are a little unorthodox. I added a deeper (14") mattress to his hospital bed which eliminated the use of the standard bed rails. So I use the chair backed up to the bed to serve as a bed rail at night which also gives him a stable rail to use getting out of the bed and a stable place to sit upon rising.
This chair also is handy to help him get out of a seated position. As we raise it, he can move forward to a standing position without very much assistance.
I think the chair is largely overpriced but the benefits for us have been very good and I continue to find easier methods to care for him using it.”
Thank you for sharing your experience, Gwen. It’s clear how much care and thought you’ve put into adapting the chair to support your husband’s needs, and we’re so glad to hear it has brought stability and assistance for both of you.
Your feedback about the brake lever and back wheels is incredibly valuable, and we understand how these adjustments could make the chair even more effective for your husband. Suggestions like making the brake more visible or locking the back wheels into a straight line are things we take seriously as we strive to improve our designs to better meet the needs of our users.
It’s inspiring to hear how you’ve found creative ways to use the chair, from helping your husband get out of bed safely to serving as a stable rail for transitions. Knowing the chair has made daily tasks a little easier and provided stability for you both is exactly what we hope to achieve.
We truly appreciate your thoughtful feedback and the ways you’ve shared its benefits. If there’s anything we can do to assist or answer further questions, please don’t hesitate to reach out. Wishing you and your husband all the best as you continue to navigate this journey together ❤️
“I was recently diagnosed with a demyelinating disease (like MS) and found this chair doing research with my occupational therapists assistance. I came into contact with the company in Florida, USA and with personalized discussions on my needs and wishes for a chair to assist me in the kitchen so th”
Thank you so much for your 5-star review! 🌟 We’re glad to hear that you found the chair through your occupational therapist’s assistance and that it’s helping meet your needs. Personalized discussions to ensure the right fit are exactly what we aim for, and it’s wonderful to know the chair is assisting you in the kitchen. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Wishing you the best on your journey! ❤️
Thank you so much for your 5-star review, Janis! 🌟 Your support means the world to us. If there’s ever anything more we can assist you with, please don’t hesitate to reach out 😊❤️
“It shows up nearly assembled and is sturdy as hell so that's nice but the upholstery is outdated and uncomfortable and the padding is abysmal to non existent for a chair this expensive.”
Thank you for your honest feedback, Brennan. We’re glad to hear you appreciate the sturdy construction and ease of assembly, but we’re sorry to hear that the upholstery and padding didn’t meet your expectations. Comfort is a key priority, and we value your input as it helps us identify areas for improvement.
If you’d like to explore options for enhancing the chair’s comfort, please don’t hesitate to reach out at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We’re here to help and ensure you have the best experience possible. 😊
