“What a great company to deal with, good advice on product choice, availability.
Our Kamodo Joe arrived today, on schedule and very well packed, can't wait to get cooking!
We would highly recommend Sam and the team at Velit for your outdoor kitchen needs.”
“Very pleased with Velit. Bought a Morso Forno and some accessories- the price was very competitive, communication from the team at Velit and the haulage company was good. The Morso has arrived, it looks great, can’t wait to use it and will very definitely recommend and use Velit again in the future- very many thanks 🙏”
“You guys are brilliant. Excellent customer support and service. I almost purchased a BGE, but this JOE is Epic. The quality of the build is only matched by your service. Thankyou, looking forward to hot summer cooking.”
“I stumbled upon velit, while researching the best deals for a Kamado big joe 3. I like to try and buy local when I can so I approached them with what I was after. It’s not often you can say that a retailer meets never mind beats your expectations not only in price but also customer service. These did exactly that!!
I can’t recommend them enough!”
“The team at Velit are so friendly and helpful I would have no problem recommending them. I have made several changes to my order but everything came as I expected.”
“I placed an order in mid April for a Morso Grande package plus large table and some accessories. A delivery arrives a month later without the BBQ. I am Still waiting on delivery 10 weeks after placing the order.
It takes days and days to get any reply from customer service, phoned, messaged and emailed yesterday morning and I am still waiting on someone getting back to me.
The serve could not be worse if they tried!”
“I would order from Velit again, the communication was good and postage for stock items was quick, once the out of stock items were available they arrived quickly,
the Oven itself and accessories are great.
thanks.”
“‘Dear Joe Bloggs your review is important to us’....Bought item in April with May delivery. Yet to receive my item. Contacted just over a week ago. Informed it was ‘shipped’ but nothing else. No expected date of arrival or update.”
Hi Martin. Thankyou for taking the time to review us. To clear up you did reserve a product for May delivery as was advised on the website, we have despatched the product as advised and on our tracking system it has been signed for by Williams at your address which was booked in with the courier on the telephone number from the order. We don’t have any emails or calls to respond to informing us of a problem but if you haven’t received your item please call us so we can look into this. Kind Regards Libbi
