“The customer service I received was second to none. There were massive supply issues all over the UK and beyond on KJ products, yet sam kept me informed and then on Xmas eve all wrapped up in Xmas paper I finally received my cast iron kJ grills...to say I’d got an extra Xmas prezzie was an understatement and then the sun came out all ready for me to put them to the test...even in the UK at Xmas!”
“Excellent experience, I ordered a Kamado Joe Classic 2 and it came next day. The Cover was unavailable but the communication was good, offering a refund if I wanted it.”
“I can not recommend this company highly enough. The service I received from Sam was second to none and she pulled out all the stops to make sure I had my full order for my husbands birthday and was even kind enough to check he had a great day. I really appreciate all you did in such a friendly and prompt manner. Thanks”
“The product arrived sooner than the timescales I was given. It is fantastic quality and the customer service was excellent. I will definitely be buying from Velit again”
“‘Dear Joe Bloggs your review is important to us’....Bought item in April with May delivery. Yet to receive my item. Contacted just over a week ago. Informed it was ‘shipped’ but nothing else. No expected date of arrival or update.”
Hi Martin. Thankyou for taking the time to review us. To clear up you did reserve a product for May delivery as was advised on the website, we have despatched the product as advised and on our tracking system it has been signed for by Williams at your address which was booked in with the courier on the telephone number from the order. We don’t have any emails or calls to respond to informing us of a problem but if you haven’t received your item please call us so we can look into this. Kind Regards Libbi
“I placed an order in mid April for a Morso Grande package plus large table and some accessories. A delivery arrives a month later without the BBQ. I am Still waiting on delivery 10 weeks after placing the order.
It takes days and days to get any reply from customer service, phoned, messaged and emailed yesterday morning and I am still waiting on someone getting back to me.
The serve could not be worse if they tried!”
