Velocirax Reviews

4.9 Rating 222 Reviews
98 %
of reviewers recommend Velocirax
4.9
Based on 222 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Velocirax Reviews
Velocirax 5 star review on 2nd November 2023
Sean
Velocirax 5 star review on 30th July 2023
Josie
Velocirax 5 star review on 6th July 2023
Anthony
Velocirax 5 star review on 28th January 2023
Raegan
Velocirax 5 star review on 27th January 2023
Patrick
Velocirax 5 star review on 26th January 2023
Benzo
Velocirax 5 star review on 30th November 2022
Kurt
18
Anonymous
Anonymous  // 01/01/2019
I bought the 5x a few months ago. It is way too heavy, road bikes are tough to fit on it even when you follow the instructions, and kids bikes are a huge hassle. I should have known better since all the advertising and videos that you see about this bike rack just show dudes in their 20s lifting up feather light mountain bikes over and over again. If you are a dude in your 20s and own a lightweight mountain bike and you don’t ever plan on taking the rack off the back of your jeep then this is a great set up for you. If you are looking to comfortably fit a variety of bicycles on this rack and easily be able to take the rack off your car when needed then I would suggest looking elsewhere. Also, the return policy is ridiculous because you pay the shipping cost to return everything and they asked that everything be back in its original packaging as was shipped to you which is near impossible And really would deter anybody from actually attempting to return the product.
Helpful Report
Posted 1 year ago
Hi Matt, we are sorry to hear you have experienced issues with your VelociRAX. We recommend pushing up from the bike frames for a more comfortable pushing angle. We also recommend pushing up with a pal since bike weight can add up quickly. Would you mind sending us an image or your road bike load to support@velocirax.com? We would love to see if there is anything we can do to help you enjoy your bike rack. Thank you for taking the time to share your experience in this review. Your feedback is greatly appreciated.
Posted 1 year ago
Failed to deliver key parts initially and then the dampening piston stopped working despite very light use. Well made and would give higher figure except those issues which I have emailed you about; no reply as yet
Helpful Report
Posted 1 year ago
Thank you for taking the time to write a review. Your feedback is greatly appreciated. Since your purchase, we have switched logistics teams and found better success in our current methods. At the start of opening VelociRAX in Canada, we experienced some rough patches and have been able to work through missteps. The customer service you received is unacceptable and we apologize for this. Please let us know if you have any other concerns.
Posted 1 year ago
Velocirax is rated 4.9 based on 222 reviews