“Last month they had a technical glitch on their website such that the orders didn't go through although customers were charged for those. I have been waiting for my refund for more than 40 days now and they only answer they can give to my daily calls and emails is that they have forwarded my emails/requests to the accounting team and that the refund will happen in 10 working days... guess what... I am still waiting. Avoid.. shop elsewhere.”
“The order I placed and paid for was never delivered. After several emails and phone calls VentePreve told me that the delivery service has lost the parcel and that I will not be receiving it. It is normal for logistics services to loose your parcel, I understand that. However, the problem is regrading how VentePrivee handled the whole situation.
1. VentePrivee has not refunded the amount after the parcel was lost
2. I had to call them multiple ties to get a status on the parcel and every time VentePrivee could not provide me the reason for delays in delivery.
3. VentePrivee would not confirm when the refund will be completed.
4. VentePrivee would not take responsibility for the goods that was sold by them and blamed the delivery service for not getting the parcel to my address.
5. After 45 days of making the first purchase and payment, I still do not have the product I and have not got my money back.
I would not recommend VeePee and definitely will not be shopping with them gain.”
“VP sent out an email to all their UK customers informing them that services, because of Brexit, would be suspended. Another email, shortly after the first one was sent, recinded this saying that Brexit was causing them all a nightmare! Since then I have not been able to purchase any products from the site; I have raised this issue several times and even phoned their CS helpline. Apparently it's aknown issue and is being fixed! Several months later, apparently it's still being fixed! Horrible CS with a French flair!”
“VP sent out an email to all their UK customers informing them that services, because of Brexit, would be suspended. Another email, shortly after the first one was sent, recinded this saying that Brexit was causing them all a nightmare! Since then I have not been able to purchase any products from the site; I have raised this issue several times and even phoned their CS helpline. Apparently it's aknown issue and is being fixed! Several months later, apparently it's still being fixed! Horrible CS with a French flair!”
“Returned one of my orders. Received a confirmation that the returned item was received in their warehouse. They never reimbursed the order. I've chased them several times with no refund yet. This company has no accountability and no one is able to provide helpful updates”
“Placed an order before Christmas for a few items from a Vans sale. Received items 6 weeks later but wrong sizes had been sent. Contacted VP who said they would send a returns slip and pre - paid returns label via email. That was 8 weeks ago now. I have emailed and phoned multiple times only to be told the IT department are having “issues” and they will send the label when it’s sorted.
VP used to be a great company to buy from, I’ve been a customer for around 8 years and placed many orders in that time. Things have changed. I’m resigned to the fact that VP are not going to refund me so I will be exploring legal avenues.
Appalling that they can do this to so many loyal customers, shame on them.
Please avoid unless you can afford to throw your money away.”
“Awful awful customer services. My items were dispatched 3rd Dec and hadn’t received them. Eventually by 31st Dec they decided to give refund and still no money. No one will return calls or in fact do anything. No one should use them.”
“Sizes always wrong!
One of the reasons that Vente privee is shifting stock that can't be sold elsewhere is that the ticket sizes on the garments are wrong. About half of the stuff I have had is not the size it claims to be. Then you have to get in an argument with them about who is paying for a return and you end up paying for the delivery and return of an item that should be a 43 shoe but is actually a 37.”
“I've been using vente privee for aprox 5 years. Yes, prices are low, but they provide the worse service possible.
For my last order, my credit card has been charged twice. I have been emailing and calling them, they confirm that they have indeed received double payment, but 4 weeks later there is still no refund processed.
Ridiculous”
“I have ordered few beauty products and got unacceptable service. The packaging was damaged, the product itself was used. There were cleare finger prints on the bottle, stains marks. The product was clearly taken from the shell or was a sample. But I do pay for a new product And I except to receive it in undamaged packaging. Since contacting the customer service, they send me their policy refusing to refund which I find absolutely ridiculous. As I have my rights too. Since no product no money! Which is even more crazy! It’s been going on for months now. Unacceptable!”
“Dont ever expect to receive a refund if you send something back. There is absolutely no customer service whatsoever.
I sent back an expensive jacket the day after receiving it- and even though I have chased them weekly, i am yet to receive my refund 2 MONTHS LATER!
Totally incompetent staff, no one ever calls you back and I know this is a very common problem with Vente Privee. Would never use again- total scam.”
“I bought an expensive suitcase from them that was supposed to be delivered a month ago but it never arrived. I sent them five or six emails but they never gave me a satisfactory response, It was only after the fifth email that they told that will launch an investigation that could take another 20 days. Completely horrendous experience. Even if they refund my money after the 20 days it will be hard to order another one as i am going on vacation shortly.”
“Vent Privee offered me a 10 GBP gift voucher with free shipping for orders above 40 GBP. They then charged me 7 GBP for shipping anyway. I pointed this out to their customer service and even included the original email advertising the conditions of the voucher, and have been roundly ignored. Cannot recommend this company, if this is how they treat customers.”
“Stay away! They are fraudsters. When I opened case with PayPal they sent an email telling that money is refunded today 22nd November. Case with PayPal closed. Today is 8th December. Money hasn't reached my Pay Pal account yet. Vente- Privee ignoring my emails. No response whatsoever.”
