Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

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Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely depressing to say the good brand name of Vissmann do NOT match their appliance and certainly the customer service. 12 days out of hot water and awaiting parts and work. No appointment for another week and more. Can not believe the heat exchanger failed twice in last 2 years with less than 8 years boiler. I have the vissmann engineer 4 times since I had it and multiple Annual cheks and services and almost changed every part. Now the heat exchanger is Split. Kept dropping pressure and now 3 weeks out of hot water and heating in this cold weather with a disability and young child at home..”

Helpful Report

Posted 3 years ago

Dear Joe Unfortunately, without having to hand the details of your installation, we cannot comment on why your heat exchanger has split. If you would like us to look into this further, please contact: enquiries-uk@viessmann.com Kind regards Viessmann

Posted 3 years ago

“We have been left with no heating or hotwater for 40days in winter now. The issue is Viessmann customer services do not pass information on to their service engineers, who despite their best efforts on the day, arrive uninformed about the situation and ill equipped to solve problems with their boilers. We have had 3 visits now, and the engineers were not aware that other engineers had already come and looked at our boiler. The messages sent to customer services when booking a visit were also not passed on. I am afraid this has middle management incompetence written all over it, and i feel sorry for the engineers in giving this negative review, as they have been very professional as individuals. Let down by their organisation.”

Helpful Report

Posted 3 years ago

We are sorry to hear that you are unsatisfied by your experience. If you wish to make a complaint please send it in writing to: info-uk@viessmann.com Kind regards Viessmann

Posted 3 years ago

“6 days waiting for an engineer to come and fix my hot water is totally unacceptable. I decided to purchase a Viessmann boiler (only 6 months ago) as I was attracted to the 10 year warranty giving me piece of mind. Before opting for Viessmann I phoned to ask about the warranty and they said that in the event of a breakdown they would normally get an engineer out to me within 24 hours, which seemed reasonable. I am a wheelchair user paralysed from the shoulders down and rely on the water being hot. I am not able to control my body temperature and I am extremely concerned now if my heating breaks down and I am left for several days without it being fixed. I would not recommend Viessmann for the boiler breaking down after less than 6 months and then their after service.”

Helpful Report

Posted 3 years ago

“Slow, weak and a damn struggle to get good water supply,takes a least fracking 5 minute to get decent warm and hot water. The hotter the temperature, the lower the water pressure. It's like BEGGING FOR WARM WATER. ABSOLUTELY USELESS”

Helpful Report

Posted 3 years ago

“Warranty means nothing, having to wait nearly 2 weeks to have a boiler fixed that is only 3 years old but has a 10 yr warranty is unacceptable”

Helpful Report

Posted 3 years ago

“Talk rubbish, to over charge you.”

Helpful Report

Posted 3 years ago

“So far this boiler is not living up to expectations, despite 2 'tweakings' after installation - we are about to contact the installers to come out again. We had much better outcomes from our 8 year old Baxi boiler and regret replacing it.”

Helpful Report

Posted 3 years ago

“We had 2 boilers fitted and they are good but still waiting for the job to be finished When it is finished I will be able to understand what needs to be done,I don't want to point a finger in the wrong direction, how Can I contact you when it is finished. Regards Eric ( they were installed in April )”

Helpful Report

Posted 3 years ago

“The guys did not have a clue.. First, the boiler didn't work then they mucked up the electrics .. It took over 8 weeks to get the system up and running and still there is a red light on the boiler today ???? We were without heating in Winter for over 3 weeks”

Helpful Report

Posted 3 years ago

“Nothing but trouble with this boiler engineer been out so many times as we have had no hot water.wonder wether it will be hot water or once again cold .had leaks parts rusting only had it a couple of years.NIGHTMARE!”

Helpful Report

Posted 3 years ago

“Bought on the 12th Number just before lockdown registered the ADEY Home Zone, thinking I was registering the boiler which has a 10 year warranty-it now needs an expansion vessel and I will have to pay for parts and labour. I am a pensioner and my children saved up to buy me the boiler. Why not state clearly that the registration for the boiler is different from the ADEY? A 10 year guarantee should be just that 10 years.”

Helpful Report

Posted 3 years ago

Dear Mrs Bell-Smith Viessmann and ADEY are seperate manufacturers with seperate product registration processes. We do not advise that the boiler and thermostat need to be registered seperately as we are only responsible for the Viessmann registration process. Kind regards Viessmann

Posted 3 years ago

“Awful company, booked in for fixed price service & repair on a Vitodens 200-W, £360+VAT upfront, had no hot water and a leak on condensate pipe, Veissmann Engineer turned up & straight away said he's not fixing the leak, at no point when booking in did they say they will not fix the leak otherwise I would of gone elsewhere, he got the hot water back on by carrying out a service and left leaving the boiler pipework still dripping. Anyway when we called up to complain, they basically said there happy to still charge the £360+VAT because they got the hot water back on and because we paid upfront when booking, there not interested in refunding us anything because there happy with the service they provided, even though they only fixed half the problem. They even terminated the phone call because they didn't like listening to a complaint about there service. Now I've got to pay another company to come out and finish the repair, they have also not provided an invoice and not sent me the service certificate.”

Helpful Report

Posted 3 years ago

“Not impressed so far. I am a GasSafe engineer. Have fitted three Veissmann products. First product has issues after one year. Veissmann refuse to help blaming everything but, their own product. Second product was complicated to install (Poor installation instructions). Tech help are extremely rude and unhelpful. Third product also complicated to install (Also, poor installation instructions). Similar rudeness from Tech Help.”

Helpful Report

Posted 4 years ago

“My perfectly functioning boiler was serviced by a Viessmann engineer (for £136) and then immediately stopped working and gave fault codes, literally hours after the service. To come back and ‘fix the problem’ they want another £350 from me!!!! Yes, to fix a problem caused by their service! Avoid avoid avoid.”

Helpful Report

Posted 4 years ago

“No problem getting the Viessman installed but try to get someone when you need a repair. NO ONE will call back, NO ONE from VIESSMAN responded to my emails. Furnace works fine when it is 40 degrees out, but once it gets below freezing it is useless. Have the thermostat, which is new, cranked up to 85 and it is just barely registering 60 in the house. I would NOT recommend this product only because you cannot get anyone to work on it once it is installed.”

Helpful Report

Posted 4 years ago

“My combi boiler was fitted at the end of December 2020. It failed on 21st Jan 2022. Viessman arranged for an engineer to solve the problem the following Tues. He was temporarily successful, but after 3 or 4 hours it failed again. After long waits on the telephone I spoke to an operative who sent me an email stating that an engineer would ring me between 8 00 and 10 00 am Friday. It didn't happen. I have spent the day emailing and phoning and listening to promises that they would ring back. That hasn't happened either. Now I am again stuck on the telephone waiting for someone to answer. I am horrified that a supposedly reputable firm treats its customers with such contempt. I may add that I am almost 80 years old and feel the cold badly. Desperately bad service. You should be ashamed.”

Helpful Report

Posted 4 years ago

“Shame on you Viessaman. I have a Viessaman boiler and I am still paying for it. I have had constant issues with it, leaking boiling water, leaking boiling rusty water etc, unfortunately I have voided the guarantee due to covid restrictions I have not been able to have the boiler serviced. When I rang gas safe engineers in my area, no one would touch it! My boiler gave up the ghost last week, the customer service team were able to use their psychic powers to diagnose the problem over the phone. I am on the heart transplant list, with rapidly failing heart and organs, the customer service call handler spoke to me in a condescending manner when I explained my predicament, so I'm now left with no heating or water in the middle of January. Their stance and attitude towards a terminally ill person is moraly reprehensible.”

Helpful Report

Posted 4 years ago

“after almost a week of Vi Care failure, Viessmann sent a message without anytime commitment about fixing the issue- This is not a customer service at all. Shame on you Viessmann !”

Helpful Report

Posted 4 years ago

“Very poor technical support - tried to blame everyone except themselves. Rude and argumentative on the phone- would not recommend”

Helpful Report

Posted 4 years ago

Dear Alistair Please send any feedback you have regarding your experience with the Technical team to enquiries-uk@viessmann.com so we can investigate. Many thanks Viessmann

Posted 4 years ago

“This company is a joke. All I want is a service, already booked in but cancelled as the engineer couldn't make it, no problem I thought. But its a serious problem. They ignore emails, promise to ring you back but don't bother, leave you on hold promising to be back, time after time, but you have to hang up after 15 minutes. Never ever again. I'll find someone who can offer a better service”

Helpful Report

Posted 4 years ago

Hi Wyn Please can you email the details of the issues you encountered when booking your service to: enquiries-uk@viessmann.com so we can look into this please. Kind regards Viessmann

Posted 4 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews