Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely atrocious customer service. I am a contractor currently on hold for over an hour. The last time I called the operator was an absolute ass. This company should be ashamed of their customer service, especially regarding contractors they do regular business with. It’s embarrassing honestly.”

Helpful Report

Posted 2 years ago

“The boiler is far too complicated, the wireless doesn't work well, the central heating takes too long to heat up , my 12 year old Vaillant gave better heat and far quicker . Really annoyed that I changed over .”

Helpful Report

Posted 2 years ago

“A terrible fraud company who forces customers into saying something to cancel the warranties and bully them into giving information customers don't know. Viessmann UK is complete fraud and con and think carefully before buying this product. I am now in the process of taking them up on the consumer law but it is complete waste of time to have to deal with these complete uneducated morons there, specially an agent called Amanda or something is at the front line of campaign to strip customers of the 10 year warranties that is promised them at the time of purchase. Be Very carful before you buy Viessmann UK”

Helpful Report

Posted 2 years ago

“This system was installed 18 months ago and has packed up. Little to no support from manufacturers, an attempt to charge me £350 to repair without even knowing what the fault or issue is. Would avoid and opt for a more reputable brand!”

Helpful Report

Posted 2 years ago

“I have a 4 year old boiler, having an F2 code issue an engineer was sent out. However the following day I realised the problem has not been solved once I went into the shower. Immediately calling Viessmann again you are not interested saying its up to me to have it repaired. I requested a manager and was told to email "service support" having done so immediately they are still dragging their feet taking initially 24hrs to reply and as of today 26/06/2023 48hrs to reply. So they are not bothered I have no hot water to wash. Disgusting "service support"! Also their email is sent out with no persons name on it. That says the department definitely does not own their problems, the email ended:- Kind Regards Service Support Viessmann Ltd Hortonwood 30 Telford TF1 7YP Email: service_support@viessmann.com Disgusting "service"”

Helpful Report

Posted 2 years ago

Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com to we can look into this for you. Kind regards Viessmann

Posted 2 years ago

Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com so we can look into this for you. Kind regards Viessmann

Posted 2 years ago

“My name is not Norman! How did you get my e mail address”

Helpful Report

Posted 2 years ago

Hi A Viessmann Vitodens 050-W gas boiler was registered for its warranty using this email address on 31/10/22. If you believe this invitation to review the boiler has been sent to you in error please could you email enquiries-uk@viessmann.com so we can investigate this for you. We apologise for any inconvenience caused. Kind regards Viessmann

Posted 2 years ago

“The men who installed my boiler caused a great deal of damage looking for pipes and left all the damage unrepaired when they left. The manager of the company promised to sort it out and then weeks later denied saying it. I have had to pay to have the hole in the wall and the damage caused in the bedroom, sorted out”

Helpful Report

Posted 2 years ago

“impossible to deal with. very poor communications very poor record keeping unreliable and helpful engineers”

Helpful Report

Posted 3 years ago

“There was a leak in the factory fitted section of the boiler. My installer needed to turn the washer around to make it water-tight. So much for factory QC. Not a good start to my Viessmann experience.”

Helpful Report

Posted 3 years ago

“Our boiler is less than 3 years old and we have no hot water or heating. After 25 minutes I was told that we were a priority but we would get a text for an engineer to arrive in the next ‘few days’. My old Worcester broke after 14 years. I would never buy with this company again.”

Helpful Report

Posted 3 years ago

“Appalling customer service! Impossible to get through to Veissmann UK customer services on the phone to book an engineer to attend, filled in the call back form on the company website, still waiting 2 months later. Emailed to ask why we have been forgotten about and got a reply basically saying we are too busy, you'll just have to wait. When we did manage to speak to someone last year (Jan 2022), stroppy agent refused to book a service call and told us they would call back in "a few months". They never did. DONT BUY UNLESS YOU WANT TO WAIT WEEKS TO GET AN ENGINEER TO VISIT!!!”

Helpful Report

Posted 3 years ago

“I am 81 years old and could not get to grips with your thermostat And the company that fitted it was totally useless and I ended up with gas bills of £483”

Helpful Report

Posted 3 years ago

“Hi I had a new boiler installed last year, after my plumber recommended viessmann. I would have liked to extend the warranty but I missed the 30 day deadline by one day and have tried to contact your customers services but had no reply I spoke to my plumber and he contracted the sales rep but still no contact I also filled in a form as the rep suggested and posted it but still no reply. I know it is my fault that I didn’t take out the warranty in the time allotted but surely one day shouldn’t make a difference if your company stands by the the quality and reliability of the products you sell. I would at least like a reply and explanation as to why an extended warranty cannot now be purchased. Regards Andrew Gray”

Helpful Report

Posted 3 years ago

Hi Andrew Please could you resend your email to registrations-uk@viessmann.com so that we can look into this for you. Kind regards Viessmann

Posted 3 years ago

“No one answers the phone when a boiler has broken down”

Helpful Report

Posted 3 years ago

“No way of repumping water into the system.”

Helpful Report

Posted 3 years ago

“Poor always takes forever to get anyone to come out”

Helpful Report

Posted 3 years ago

“I cannot get through on the phone or by email boiler less than 2 years old was shocked as not working when installed less than two years”

Helpful Report

Posted 3 years ago

“Initial customer experience was abysmal, I had to hound the installer to contact the viesmann rep in order to get the boiler registered in the 30 day period to qualify for the 12 year guarantee”

Helpful Report

Posted 3 years ago

“Very pathetic customer service. Half the radiators in my house do not work since the upgrade. The installation company continues to avoid fixing the problem. I would definitely advise going for another brand to avoid the hassle.”

Helpful Report

Posted 3 years ago

“Unable to talk to customer service . Terrible”

Helpful Report

Posted 3 years ago

Dear Russ The Aftersales team can be contacted via: Telephone - 01952 675060 Email - aftersales-uk@viessmann.com Kind regards Viessmann

Posted 3 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews