Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems so far”

Helpful Report

Posted 4 years ago

Good to hear Alan, thank you for the feedback.

Posted 3 years ago

“after almost a week of Vi Care failure, Viessmann sent a message without anytime commitment about fixing the issue- This is not a customer service at all. Shame on you Viessmann !”

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Posted 4 years ago

“Very poor technical support - tried to blame everyone except themselves. Rude and argumentative on the phone- would not recommend”

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Posted 4 years ago

Dear Alistair Please send any feedback you have regarding your experience with the Technical team to enquiries-uk@viessmann.com so we can investigate. Many thanks Viessmann

Posted 4 years ago

“It’s been disappointing. Have only a one bed flat but the water in the kitchen isn’t always hot and neither is it in the shower or hand basin in the bathroom. In addition, a pipe beneath the boiler has continued to leak ever since installation.”

Helpful Report

Posted 4 years ago

Hi Kim As Viessmann do not carry out the installations we would advise contacting your original installer to rectify any issues you are experiencing. Kind regards Viessmann

Posted 4 years ago

“We were extremely pleased with the work, and the way the work was carried out, by Rhydian James. The boiler is now about ten months old and all is well. A ten year guarantee is a comfort. Thank you.”

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Posted 4 years ago

Thank you for your feedback.

Posted 3 years ago

“great boiler i did a full conversion to a combi big job but love it very quite”

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Posted 4 years ago

Thank you for your feedback and good to hear all is well.

Posted 3 years ago

“This company is a joke. All I want is a service, already booked in but cancelled as the engineer couldn't make it, no problem I thought. But its a serious problem. They ignore emails, promise to ring you back but don't bother, leave you on hold promising to be back, time after time, but you have to hang up after 15 minutes. Never ever again. I'll find someone who can offer a better service”

Helpful Report

Posted 4 years ago

Hi Wyn Please can you email the details of the issues you encountered when booking your service to: enquiries-uk@viessmann.com so we can look into this please. Kind regards Viessmann

Posted 4 years ago

“Top quality boiler at an affordable price. Highly recommended”

Helpful Report

Posted 4 years ago

Thanks Mark, we do appreciate the feedback and your rating.

Posted 3 years ago

“The boiler installation went very smoothly. For the first few weeks of operation, the hot water supply was a little erratic, but is now very reliable. The heating has always worked very well. It is too early to say if gas bills have been significantly reduced, but they should be as this is a far more fuel efficient boiler than the one it replaced.”

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Posted 4 years ago

Thank you Paul, glad all went well with the installation, you would have noticed the efficiency and see the savings. Positive review and rating. Thanks again.

Posted 3 years ago

“The boiler works reliably but I have not yet worked out if it is more efficient than my previous boiler - and that will be hard to get a true comparison. The team that fitted it did a good job and having an agreed price before ordering was a real plus point.”

Helpful Report

Posted 4 years ago

Great to hear all went well with the installation Rod, hopefully you have noticed the savings, thank you for your review.

Posted 3 years ago

“Our new boiler was fitted and running without any fuss or problems. It has functioned well since it was installed last autumn.”

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Posted 4 years ago

“The boiler provides a very good heating service but a very poor hot water service. I am sure that my water bill will be higher than my gas bill!”

Helpful Report

Posted 4 years ago

Dear John We would not expect you to be having hot water supply issues with your new Viessmann boiler. Please contact your installer to rectify these issues or book a warranty call out to diagnose the issue by contacting Aftersales: 01952 675060 aftersales-uk@viessmann.com Kind regards Viessmann

Posted 4 years ago

“Very good”

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Posted 4 years ago

Thank you Chris, we do appreciate your feedback.

Posted 3 years ago

“It's been so good I had forget the make of the boiler! Would defo have one again. Works as it should, no issues whatsoever 😁”

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Posted 4 years ago

Glad you are happy with the Viessmann boiler Nigel. Thank you for your feedback.

Posted 3 years ago

“I cant say much about my boiler has its not been a year but so far good.”

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Posted 4 years ago

Thank you Nigel, we do appreciate the feedback.

Posted 3 years ago

“Rate a 5 all good so far and a peace of mind having 10year cover”

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Posted 4 years ago

Sandra we do appreciate the feedback and hope all is well with the Viessmann boiler.

Posted 3 years ago

“The boiler was installed earlier this year in March 2021. Has worked fine from day 1. Delivers plenty hot water on demand. So far not a single issue. Nice straightforward design so looks good on the kitchen wall.”

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Posted 4 years ago

“very good boiler works great glad i chose it”

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Posted 4 years ago

“Very good installation provided.”

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Posted 4 years ago

“The boiler was recommended to us and wears very happy with it.”

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Posted 4 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews