VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.62

4.6 Rating 1,973 Reviews

91 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast service would definitely recommend”

Helpful Report

Posted 7 years ago

“Very efficient and quick delivery, good range of products at very good price”

Helpful Report

Posted 7 years ago

“First order was great and super quick but second has been a nightmare. Text message tuesday 26th Sept out for delivery then the same day get an email saying it's been delivered- no it hasn't! Phone call to customer service and its been returned to them as damaged. Text on Thursday 28th Sept it's out for delivery - still waiting on Thursday 5th October, phone them and it's not even been dispatched but they'll send it today and I should get tomorrow- we'll see. Won't be ordering again. Customer service is appalling. Quick enough to take your money but not despatch goods!”

Helpful Report

Posted 8 years ago

“Appalling customer service. I questioned why it takes so long to dispatch an item and the response I got was unacceptable. They make you feel like your business is not important to them and get on the defence straight away. I don't recommend this company, cheaper prices aren't everything.”

Helpful Report

Posted 8 years ago

“Viovet have a great selection of food, supplements, toys and cages for pet birds. Competitive prices and free delivery with orders over £39, or over £29 if the order weighs less than 2 kg.”

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Posted 8 years ago

“No problems to access the web site and delivery is always prompt”

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Posted 8 years ago

“Promised delivery dates are entirely fictitious. Unless you chase you can only expect to receive orders when they can be bothered.”

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Posted 8 years ago

“Great prices, nice selection of products, very slow delivery time though, not worth paying extra for a quicker delivery, takes about 7 days for the package to be sent to the courier. Well packaged and good customer service.”

Helpful Report

Posted 8 years ago

“Prompt delivery, simple and clear ordering process.”

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Posted 8 years ago

“no problems at all so far with ordering. Have ordered about five times over the last three months and no issues at all. Fast delivery and the points scheme is great.”

Helpful Report

Posted 8 years ago

“The items I ordered all claimed to be in stock. 9 days later I am still waiting and my order status is still 'Allocating stock'. Tried to cancel, this just 'updated' the order without cancelling and now back to square one. Cannot get a refund, have not got the products after spending over £120”

Helpful Report

Posted 8 years ago

“Because of there mistake my item was delivered to my old address. Absolutely disgusting customer service, don't bother buying from them!”

Helpful Report

Posted 8 years ago

“Lost my returned parcel & denied responsibility. I showed them the tracking info that proves the parcel was safely delivered to them & signed for, yet I am still left without a refund ! Avoid this company at all costs”

Helpful Report

Posted 9 years ago

VioVet is rated 4.6 based on 1,973 reviews