VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.62

4.6 Rating 1,973 Reviews

91 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bit. It didn’t fit. I rang and asked if I could have an exchange for bigger size. Was told to package it; with my details in to their address which I did ( also bought a special Royal Mail sealed bag and sent it recorded delivery) of which my stupid cleaners at work threw away my ticket with the tracking number on! I’ve rung 19 times since I posted it & apparently they still didn’t have my package! No refund, I even cried as I knew how important it was for my dad to give me this for my last year of riding due to health. I have no money to buy another and now I’ve not only lost the bit my father bought me but the money I would have had to get a bigger size! I’ve had nothing but ‘ well not our fault’ and ‘ nothing we can do loves’ from their customer service team and I’ve even written to Royal Mail about this who have formally confirmed it had arrived at the local depot near to their business so no reason according to RM that they wouldn’t of got it! I’m so emotionally drained from ringing almost 3/4 times a week every single week for the last god knows how many weeks! Thanks a lot for nothing violet! AVOID AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“Ordered workers and You Move tablets for a friend's dog early in December only to get products lasT week! Slow or what!!”

Helpful Report

Posted 6 years ago

“I pay and order fod for my dog and dont get it. When I ask them why i dont get my order they told they have status Royal mail get this and this is not theys case anymore. IT was 1.5 month ago. Still dont have my order. I do not recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“Ordered 3 toys and 2 came in pink as I have a male dog I wasn’t happy with this as it didn’t state at all anywhere that colours may vary. I had to wait for two toys as well as they didn’t have them in and couldn’t return them and get new ones before Christmas. When I emailed the company they didn’t seem to care at all.”

Helpful Report

Posted 6 years ago

“I ordered a two year supply of a medication which cost £253.99 plus £18.99 overnight shipping. Viovet sent a medication that expires within one year. When I contacted them to tell them that this medication is a two year supply, as specified by the veterinarian on the prescription, and that the medication expires in less than one year, thus making 1/2 of it useless, Jessica’s response was “it is your responsibility to check the expiry dates with us before purchasing. ” How would a consumer have access to medication and expiry dates before we receive it? And how can the company justify sending medication that will clearly expire before it Is scheduled to be used per the prescription? They refused to replace the portion of the medication that will expire before it is scheduled to be used and basically said I’m stuck with the purchase. I’ve ordered the same two year supply of the same medication from Hyperdrug in the past and it was not short-dated and did not expire before it could be used. And Hyperdrug’s prices are £20 less. However, I wanted to try VioVet since I’m inundated with their promotional emails. Do not use VioVet unless you want to be tricked into buying expensive short dated medication. Order #10342278”

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Posted 7 years ago

“Easy to place an order, delivered promptly without any problems, more than satisfied with their products”

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Posted 7 years ago

“A1 service”

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Posted 7 years ago

“Customer service has been declining rapidly in the past few months, got two packages damaged on arrival in a row , wrote a letter to complain and got a reply from Bev C to tell me to move my business elsewhere”

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Posted 7 years ago

“Bought horse wormers a year ago,this company send reminders,and sell for competitive prices.”

Helpful Report

Posted 7 years ago

“We have used Viovet for about 2 years now and so far had had good service, however, in the last 6 months things have gone awry. Sending similar but the wrong items has been a problem and Viovet promoted their own product Regotum as a cheaper alternative to our regular order for Pro-Fibre, we tried it and the Regotum is a powder which does not suit us and our dog whereas Pro-Fibre is in pellet form and is easily incorporated and eaten with our dog's kibbles. We will not buy Regotum again and might change suppliers away from Viovet.”

Helpful Report

Posted 7 years ago

“Recieved product next day and exactly what Iwanted at a great price.”

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Posted 7 years ago

“Good range of products. Free delivery deal. Prices always keen. I can get bulky orders to my door.”

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Posted 7 years ago

“Excellent range of equestrian products. Very competitively priced and fast and efficient delivery service. Highly recommended.”

Helpful Report

Posted 7 years ago

“Purchase my dogs special prescription dog food from Viovet,cheaper than buying it from the Vet”

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Posted 7 years ago

“Good products at a competitive price with prompt delivery. What more do you want. Dino.”

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Posted 7 years ago

“I placed an order on 1 June and Viovet debited my card and sent an acknowledgment to say the goods would arrive between 7 and 14 June. On 12 June they sent an email to say the items had been despatched and would take three to five days. I called customer service on the afternoon of the 14th to advise the goods hadn’t arrived. Bridget said they had been despatched so they were on their way. When I advised that they were due by today, and any later was too late for me as I needed them for a trip, she said she couldn’t do anything. Their customer emails are clearly dishonest and their customer service attitude is awful - despite them being closed for service training when I called earlier in the day!”

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Posted 7 years ago

“Fantastic choice and great prices. Fast delivery too”

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Posted 7 years ago

“Always a reliable service, thank you.”

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Posted 7 years ago

“One week after placing my order it still hadn’t been dispatched from the warehouse. Two weeks after placing my order it still hadn’t arrived. Rang VioVet was told I had to give it another two weeks for my order to arrive before they will refund me. Amazon can deliver same items the next day and for less money.”

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Posted 7 years ago

“If your pet needs a lot of feed then this is the cheapest place to get it. Honestly. I've scoured the internet but this is where I always end up. Easy to use website, postage is reasonable (free over £50) and you get points so you can get money off.”

Helpful Report

Posted 7 years ago

VioVet is rated 4.6 based on 1,973 reviews