VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.64

4.6 Rating 1,964 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,964 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been using Viovet for ages, it is easy to find the product you want, easy to order and it’s delivered within a few days. So convenient, I love it.”

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Posted 4 years ago

“Very speedy delivery”

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Posted 4 years ago

“I think the subscription service is brilliant, so easy to use and now I don't have to remember to order my products.”

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Posted 4 years ago

“Excellent in every way. Always a pleasure to deal with.”

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Posted 4 years ago

“Have ordered tripe sticks from Viovet several times, the dogs love them. I was a little concerned with my last order as the one before was delivered to the wrong house in the wrong road.. Luckily the people saw the correct address on the box and bought it round to me. I emailed Viovet twice about this delivery error but still await a reply. Seems their 'Contact Us' team are not nearly as proficient as the dispatch team. My gripe really is with the courier, but it would have been appreciated to be acknowledged when bothering to contact them.. why pay staff to ignore customers?”

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Posted 4 years ago

“Good product at a reasonable price but delivery could have been a bit quicker.”

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Posted 4 years ago

“Wonderful service”

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Posted 4 years ago

“I am delighted with everything. The only issue that I had was that the doctor prescription and letter of compassion we’re not included in the package. This caused it to be held up in the US. Thankfully a very kind UPS representative alerted me and we got the documents to the US customs and they released my package.”

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Posted 4 years ago

“Happy 1st time customer, great price and easy to use website. Will be using Viovet again. The only reason I didn't give 5* is because the delivery through FedEx although free it was rubbish, attempted delivery 3 times so had to wait longer than expected, despite me leaving instructions of which neighbours to leave parcel with. On opening the package all three products' packaging was squashed and damaged. The spray can lid was broken into sharp pieces and unusable, but luckily the spray nozzle still works. I haven't opened the flea and worm blister packs yet to check the tubes are still intact.”

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Posted 4 years ago

“Ordering easy and orders generally come promptly. Customer services very helpful when needed and are quick to alert you to a problem and help with a solution.”

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Posted 5 years ago

“My dog loves the cooling mat.”

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Posted 5 years ago

“All products received this time, only one problem, the products packaging was badly damaged (torn) although to be fair it didnt look as though any of the products were missing, little more care needed by delivery agents i think. Many thanks anyway and i will continue to be a loyal customer.”

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Posted 5 years ago

“Easy to order and pay however standard delivery took a few days longer than expected. Otherwise it would be a five star rating.”

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Posted 5 years ago

“Went on iPad one afternoon , my order was delivered the next day so with in 24hrs my dog,s had fresh bag of food great service thank ,s so much.”

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Posted 5 years ago

“I live in France and have used Viovet for a number of years - the service on their helpline is excellent and all the items, against prescription by our vet here in France, have been delivered within 10 days of ordering as indicated on their site.”

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Posted 5 years ago

“Great service. I got detailed information about administering medicines. Howerever could be quicker with delivery .”

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Posted 5 years ago

“Was disappointed having paid £4.99 for delivery, it then took eight days for order to arrive. Order was incomplete. However staff made good by delivering the missing item the next day. I have always received the best of service from VioVet and will continue to shop for the products that my dogs love and enjoy. Thank you.”

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Posted 5 years ago

“Viovet delivered in a couple of days the cream we ordered. Good service and efficient. Would recomment”

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Posted 5 years ago

“Easy to navigate website, cheap prices, quick service, i get cats insulin & food , eould recommend site”

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Posted 5 years ago

“Very helpful with an order that was broken by the courier 😊”

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Posted 5 years ago

VioVet is rated 4.6 based on 1,964 reviews