“I had a question on a booking I had made and I called the VIP agent and he confirmed it. It gave me peace of mind that I had the booking I thought I had. The VIP agent was very pleasant.”
“Booking was straightforward and efficient and rental charges were competitive. However, owing to recurring Ryanair failings, I missed my flight and needed to cancel my car rental. Was unable to do this on the 'manage/cancel' section of the VIP website. But using Live Chat - which was timely and efficient - I was assured that the booking would be cancelled and the only charge would be the deposit already paid of about 8 Euro. If this is the outcome, then VIP is to be recommended
for effectively dealing with my concern, despite limitations on their website.”
“I needed to make a change to my booking and Christina Garg and Ricky Wilson on the chat provided on their website helped me straight away. Very efficient.”
