“my best friend book his wedding with virgin hoildays as he was told if he book we would all receive Thousand of pounds in room credits which we could use on tours and excursions so we all booked got our room credits booked excursion which i had a really bad accident on losing 2 fingers and damaging my hand this was 2017 i’ve been in and out of hospital since having 3 more surgery’s my last was thursday 15th april 2021 . i’ve had no apology or any contact expect them saying it was not part of my package holiday even tho they told us about the room credits i have an email from them saying this . before leaving to come i had a manger from virgin and the hotel and they both our companies will be in contact . these multi billion companies do not care about you do not book with virgin holidays”
“My Holiday was canceled in July I asked for refund on the 28/09/20 i received an email please see below.
We know you’ve been waiting longer than you expected to receive your refund, and we’re sorry. We’ve been working through refund requests in date order, and I’m pleased to confirm our team are currently processing your request. This means that your payment should be in your account within 14 days.
I am still waiting Virgin have been very poor during these difficult times.”
“Hi Guys i have just found out that when i finally recieve my refund i can claim the interest back from the day i should have recived it to the day i recived it as its stands today it 300 pound plus court cost so virgin if you drag your
feet it will cost you more and the interest is adding up in a daily basis”
“Holiday cancelled on 2nd May. Refund was confirmed by email but absolutely no contact since. Customer service contact lines now closed at weekends, complaints process doesn’t offer an option to complain for this reason.
We’ve had many holidays with Virgin over the past years and have always been delighted with the service but clearly, when the going gets tough, the leadership team at Virgin just hide.
I’m sad to think what this atrocious level of service will do for Virgin after things return to normal (whenever that may be) I certainly will never trust them with my holiday booking or my money again, they’re still holding nearly £6,000 of my hard earned and well needed cash!!
Mr Branson, you and your leadership team have let your customers down, you’ve let yourselves down and you’re letting your staff down, get your act together, start stepping up and acting responsibly!!”
“Will never use them again. Use them for business and pleasure, but there shocking customer service during this time shows them for the money grabbing swines that they are.”
“ring 03445719731 press no option got through straightaway asked for my refund said 120 days i said mo 14 days she said carnt work to that demand hope you go bust”
“Awful in every way. No contact throughout the Covid pandemic except an email to cancel my holiday, no refund, no contact through any channel. Avoid like the plague”
“Due to fly 22nd June today is 20th we know it’s cancelled but haven’t heard a thing from customer service and unable to contact them we tried what’s app email text and still no reply so much for be in connect 72 hours before you fly”
“8 holidays in ten years,treated like dirt by Branson's discusting customer services. We will Never book another holiday with your company ,looking at trustpilot you won't have a company soon.”
“Terrible service trying to move holiday on phone for 2hours .
When i got no1 was told 30 minutes. Then 40 minutes. Then told 30minutes. 1hour later still told 40 minutes. Last holiday with virgin.
What about more people on phones to help out .
At this rate every will want money and not move holiday.
Mr Branson you deserve to lose company. Shame on you.”
“Holiday cancelled 23rd April for holiday due to depart 9th May .No contact from virgin we are knocking on the door but Richard Branson is hiding behind the sofa obviously doesn't want to refund his honest hard working customers. Be warned don't book a holiday from virgin you will end up regretting it for good customer service look up jet2 this is how it should be done”
“Flew to barbados on 16th March, despite expecting the holiday to not go ahead. Gatwick was deserted! Two days into holiday, told we were to be repatriate. Then virgin changed their minds twice after that !1 Had to cancel most things booked ( and paid for).
Finally told on Saturday afternoon we were being collected art 1.30 next day !! Land line calls to UK to try and find a taxi able to collect us. Fortunately, at the least the hotel staff helped with flight details and e.t.a etc. No help from Virgin. Downgraded on seats coming home. Nobody from Virgin to greet us when we arrived at Gatwick. Virgin have not replied to Maile sent to them, both signed for registered and 2 emails .Shocking company, We are owed £3000 for the outstanding part of the holiday. The hole and staff are superb, and they too were treated appallingly by Virgin.”
“i am in the same situation as stephen am due to travel to usa in aug and have to pay final balance in begining of june but am unable to contact virgin (if they are still in business). do i pay !!! or lose my deposit. i dont really want to fork out £3000 if the airline is not running”
