“Katie at the Trafford Center was very helpfull, as a flying club member I had always booked my holls with them and while I have no complaints about them booking while enjoying a coffee and chocolate was much more enjoyable Also she went out of her way to make sure we got the seats out to Orlando we wanted and got us Premium on the way back so we could bring more home 2 bags each instead of 1 in economy (no one has ever suggested that to us before in 18 years we have been going there)she got us the hotel we wanted and my husband the sports car he wanted to drive nothing was too much trouble AND it was cheaper than if I had done it myself
Thank you Katie Lowe and Virgin Holidays🤗🤗”
“We recently used Virgin holidays for a trip to Barbados. From booking to our return home we had First Class service from Virgin. I would highly recommend and will definitely use Virgin again 10/10 !!”
“Just returned from a Virgin Golden Triangle tour of India. Our guide Sukhpinder Singh Saini made us feel safe, informed, and excited about everything we visited! A wonderful, inspiring trip with nothing left to chance. Every angle was covered. Sukhpinder and Virgin holidays make the BEST team!”
“travel with virgin many times. this time booked complete holiday with virgin holidays. what a good move this was , from the start they were most helpful and we got exactly what we asked for. while in America we had a problem at the accommodation which was promptly sorted by the agents(contempo). every thing else flight, car, insurance, was as requested. will definitely use again”
“""We went to kho a lak merlin resort in August 2017' we are a family of 4 and we had the best holiday we have ever had, the resort and hotel was stunning the staff were brilliant especially the lady who cleaned our rooms 4119 and 4120' the beach and pools were stunning the food cheap and nice we ate at the veranda restaurant which is almost on the bech thank you Virgin holidays for organising our best ever holiday, regards Richard smith and family. Bristol,england”
“Virgin holidays and virgin atlantic both went above and beyond to help me provide the best holiday experience for my son. I will certainly be booking with them again”
“Just come back from two weeks in st Lucia booked with virgin. Had excellent service throughout from the moment we booked, flight service, holiday hotel and virgin reps were excellent. Thank you we really did unleash our mojo!”
“We have recently returned from a 10 day holiday at The Maritim Hotel in Mauritus.
I had read trip advisor before \I left and was a little concerned about the hotel after reading some comments, however I needn't have worried!
From the omen we got off the plane we were greeted by A Virgin rep who showed us to the car waiting to transfer us to our hotel The driver was ec=xcellent and gave us so much information about the island. On arrival at Maritim we were treated like royalty, we were shown to reception and greted with cool flannels and cold drinks to refresh us. Our room wasn't ready ( which we expected) as we arrived early in the morning but were shown to a departure olunge where we were able to shower and change for the beach. All inclusive started from that moment. The food was excellent with 5 restaurants to choose from.
Our room was lovely with a free standing roll top bath as well as separate shower, a huge bed, welcoming basket of fruit, and patio that led right onto lush gardens.
Room service was excellent, with option of fresh towels twice a day.
The staff at Maritim made it their priority to treat guests, they were all so friendly and helpful.
I was unlucky to stand on a sea urchin and needed hospital treatment but the reception called the Doctor who visited me in my room then took me to the hospital for treatment. On hearing of this the Virgin rep made contact and was so considerate and caring to assist me and ensure my recovery.
It was my husbands birthday whilst we were there and he received a bottle of champagne and birthday cake courtesy of Virgin who also credited our hotel account with 4600 rupees which enabled me to have 3 Spa treatments at the most relaxing Spa facility.
This was the most perfect, stress free, relaxing holiday and on a beautiful island with beautiful people. Talking to other holiday makers I am sure that we had a far better experience having gone with Virgin.
I have had a difficult year and this was the perfect antidote, my dream would be to take my two children and their partners back for a family holiday sometime.”
“this resort is fantastic. The beachfront beautiful blue sea and lots of space to move around resort without feeling overcrowded made our short stay here
The Virgin rep Zerin is a credit to the company. She goes the extra mile and really cares about the customer. Always available to seek advice from or arrange anything you may need help with. Well done Virgin she's a gem!!”
“I had an issue with a booking I made where the pricing wasn't straight forward enough to calculate. I called the customer services department and in truth was lied to and fobbed off by the individual who answered my call. I then wrote in to complain about the customer service and the original issue I had.
What I got back is nothing more than a fantastic service. I received a call from Senior Management on my mobile, emails from a lovely lady called Karen, all of whom listened, understood and resolved the issue to beyond my expectation.
They treated my complaint as a gift to the business ( the gift is the customers perspective, free of charge feedback ) It made me feel that by staying with Virgin I was doing the right thing. They are a massive company who wont get it right all of the time.
What I learnt from this and would hope that others who read this review learn, be patient with them. The call centre employee is one of thousands, she lied, it doesn't mean the company do. Don't be so quick to shout and put them down.
I am a very big advocate of Virgin, so much so that I paid the balance straight away as I knew I was making the right decision as they very quickly fixed my issue.”
“I found booking the holiday for my wife and I on line with Virgin so easy it was simple to follow and quick. If the holiday goes so well that would be great.
Up to now,thank you Virgin from a 65 year old IT idiot.”
