“Virgin succeeds where everyone else fails...
Tried booking online with Thomas Cook, in store, and then online (twice). I even tried to pay them.... FAIL
Decided to stop messing around with half baked companies and use Virgin.
BOOKED!
Can't wait!
Thanks to Richard in his team! Great Job Again!”
“I have been looking for a luxury holiday for some time and could not decide where to go I then drifted into Virgin Holidays website and found an amazing deal.
To be honest I never looked at Virgin because I just assumed they would be expensive "how wrong was I"
I hovered around the usual holiday companies like Lastminute.com etc but once everything was added on I was paying just the same money for a First Choice Holiday Village as I was going to Dubai or NY with Virgin.
Excellent value for money, the kids cant believe they are going to be staying on The Palm.”
“I had an issue with a booking I made where the pricing wasn't straight forward enough to calculate. I called the customer services department and in truth was lied to and fobbed off by the individual who answered my call. I then wrote in to complain about the customer service and the original issue I had.
What I got back is nothing more than a fantastic service. I received a call from Senior Management on my mobile, emails from a lovely lady called Karen, all of whom listened, understood and resolved the issue to beyond my expectation.
They treated my complaint as a gift to the business ( the gift is the customers perspective, free of charge feedback ) It made me feel that by staying with Virgin I was doing the right thing. They are a massive company who wont get it right all of the time.
What I learnt from this and would hope that others who read this review learn, be patient with them. The call centre employee is one of thousands, she lied, it doesn't mean the company do. Don't be so quick to shout and put them down.
I am a very big advocate of Virgin, so much so that I paid the balance straight away as I knew I was making the right decision as they very quickly fixed my issue.”
“I found booking the holiday for my wife and I on line with Virgin so easy it was simple to follow and quick. If the holiday goes so well that would be great.
Up to now,thank you Virgin from a 65 year old IT idiot.”
“Booked with virgin to go to Ranweli holiday village in Sri Lanka for 11 days. Was an amazing experience. Not a single problem from start to end. Everything arranged by virgin apart from our tours and it all went brilliantly. Would definitely book with virgin again and would highly recommend.”
“Virgin Holiday website is by far one of the best to book a holiday. It is clear easy to navigate and I love it . Can't wait to experience another Virgin Holiday. Looking forward to it already . Five star service . Holidays at it's best . Customer Service second to none.”
“I shopped around to get the best deal for a family of 4 flying from my local airport to florida. Virgins prices beat the competition hands down and I had no worries in booking through virgin as their reputation is 2nd to none.”
“My booking process couldn't have been simpler, I had a small query regarding baggage allowance so I called the helpline and was answered by a extremely helpful customer service staff member and my entire query was resolved in under 3 minutes! Would not hesitate to recommend. And all for a lot more competitive price than their competitors. Thank you!!”
