“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns.
In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”
“Never known anything like it. Have to confirm your password at least 6 times just to send money to yourself then they block the transaction for fraud then they don’t release the funds. Phone lines close at 5.”
“The most awful customer experience ever.
1. Insufficient details on their app and website
2. Do not answer phones
3. Do not answer emails
4. Do not even answer complaints - autoreply and thats it.
5. Do not even think about using this company!!!!
My complaint will now be passed to the Financial Ombudsman”
“Unable to withdraw, I nearly lost $35k to this firm after they promised to let me withdraw. I was never able to withdraw my monies, and I sent multiple emails to support with no response. Unfortunately for this firm, they met their match; I used MADACOVI. CO to handle my case with this company, and to my surprise, they performed an excellent job, and I was able to recover all of my money.”
“I'm frankly too scared to move my isa elsewhere in case they screw it up. I can't read anything they send me as its in extra-small print. But it's impossible to get through when you call them to ask for large print.
Annoyed they closed the virgin lounges without bothering to tell customers, used to be a nice little perk.
Annoyed they didn't bother to tell customers they were being bought out by nationwide.
Only found out because nationwide informed me as I'm also a nationwide customer”
“I came across Madacovi. Co three weeks ago when I am searching for company that can help me out of the mess and the damages that Virgin money caused to my financial life few months ago, which stopped me from continue with my business. Madacovi. Co has helped me to get back my money from virgin money.”
“The pain of loosing your hard earned investment is the worst experience ever, When they needed my investment they were all good. But when i needed to withdraw my investments and profits it became an issue and then they asked me to pay for withdrawal, I did and they wanted more and i got frustrated. I was referred by someone to MADACOVI. CO for help, At first i was skeptical on how can it be possible for me to get back my money , But i give it a try and i'm glad that madacovi. co have helped me to get back my investment and profit from this scammers.”
“I have lost thousands of dollars, more than ninety percent of my grandmother's money, based on this false bank. This revealed to me that virgin money are liars, and I found this out utilizing the Madacovi. CO organization. i got helped from M A D A C O VI. CO and i get my money back from them.”
“DISGUSTING, Applied for a lost card as I wanted to complete a balance transfer for 3k from Virgin to another company. Now been told that I can't have a new card due to my credit rating which is good all around and I have never missed a payment since 2019 with Virgin. Virgin has also up my credit limit to 13k giving me 10k to spend but my credit rating is bad but refusing me a card to complete the balance transfer is keeping me in debt.”
“I have requested a transfer from my virgin money ISA to another external financial institution. This has never materialised, my money has gone missing 40k
When I phone Virgin It takes 30 to 45 minutes to get though to make contact with Virgin.
If I do get through I get the following.
1. Chegue posted to wrong address.
2. Another cheque has been posted.
3. New system is causing backlog.
4. They are looking onto it.
5. Escalated to admin team.
This has been 5 months now and no resolution I cannot get my money back and im loosing the energy to keep persuing it. The stress is causing me health issues and family problems that I have expressed with Virgin money, they obviously dont care, I have requested an action plan from Virgin on how they will resolve the stuation but i get no positive response.
They promise to call you, and they do, but you cannot answer their return calls as the they are barred numbers, and go straight to your voice message (they will record this as an attempt to contact you)Their call centre will tell you that they have escalated the problem but nothing ever happens, they cannot put you through to the department that they have escalated it to?
They cannot be contacted by e mail to record any correspondence. The complaints procedure will take up to 8 weeks for any action (complaint will be acknowledged and they will advise that they will contact you within 4 weeks).
Is there any professional that can advise me how to go down a legal route to recover my hard earned money. Why am I begging a large financial institution to get back what is rightfully mine.”
“One of the worst banks I have dealt…
One of the worst banks I have dealt with.
The first application was my fault because of a spelling mistake so they replied saying all details had been cancelled and to re apply which I did but towards the end of the 30 min application was refused to carry on as my details were still in the system !, so I called help line and after 30 min passed to different people I was told to try again !!. Did this and the same happened so back on the phone for 50 min and was helped fill info whilst on the phone, next day scam email saying my phone number had changed !! (not even with them yet only info was on there secure website !!!!) I have full protection and did a scan to check. So I called help desk and was told they will put me through to fraud team only to be hung up on TWICE, tried the same today and was put through to the wrong department after 15 min on hold !!! WHAT A SHAMBLES NEVER TRUST THEM WITH MY MONEY”
“Virgin Money is useless. Just don’t get involved. Any problems that arise are virtually impossible to resolve as no one will discuss but insist you email. Do they read them - No they do not. Meanwhile they have your money and you do not!! Try Leeds Building Society _ fantastic.”
“Dreadful service, not worthy to be called a bank. Although a senior, I have no trouble at all in using online banking with other providers. Their website is hard to navigate, they never answer their phones and even finding a log off button is like searching through a maze. I do not need my bank to be ‘cool’, I do not need them to tell me they are ‘friendly bunch’ I just need them to be efficient at banking!!! Thankfully I’ve at last extricated myself from their clutches, never ever to return. Unless you enjoy total frustration, avoid like the plague.”
“Waited over 8 weeks for a reference to trade with a company who required a short reference.
Multiple complaints, Staff that hung up the phone on me because he didn't understand why I was so annoyed that they wanted to resolve my complaint after 8 weeks, when they still hadn't resolved the issue as to why I complained in the first place.
They do not call back, you can't talk to anyone other than someone who never has any authority to do anything, protecting management from disgruntled customers.
Seriously very low standards and should not be dealing with business accounts, Well out of their depth!
Save your self a whole world of pain and avoid Virgin money like the plague!”
“Choose this bank if you have time to waste and like getting frustrated and lied to.
Service just stops working. The error message on the web will not help, typically telling you that you have entered the wrong details! Instead you can go use your mobile app for VirginMoney which will work then will stop working and the app will inform you that they are doing some sort of maintenance on their computers! In the meantime the web page will tell you are locked out of their banking services implying you are some sort of criminal or daft in the head. The daft part if trusting them to give you a reasonable service. It is now hours since I phoned them and was promised a phone call back! There has been NO PHONE CALL from them. They have lied to me.”
“Priority line to get my card unblocked never even notified me no fault of mine waiting waiting on answer to the call then visited the bank and guess what back to the phone line and they haven’t even changed that stupid music definatly time to change my bank I 🤔”
“On 6th April, throughout the afternoon UK time, I have been trying to make a payment. Rejected for no reason. This is the fourth time I've had trouble paying this company (using that company's app on my phone) in the past few months. The first two times I had to ring up, remove a block, and try again. The third time (15th March) I asked them to add the company to the safe list, which they agreed. Payment still failed and went through the whole process again on the 16th, finally getting the payment through.
Today, have tried seven times and been on the phone with the fraud department for an hour, passed from pillar to post. No one has any idea why the payment won't go through.
IT IS TO AN EXTREMELY REPUTABLE FINANCIAL INSTITUTION, AN ESTABLISHED UK BRAND. There is no reason to have this much difficulty.”
