Vision Express Reviews

3.1 Rating 613 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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How quickly does Vision Express resolve customer queries?

Helpful Report

(1 week ago)

Greater than 68% of reviewers feedback is Vision Express resolves customer queries within an hour.

Helpful Report

(1 week ago)

71.15%

Industry Average

“ Best service ever. ”

- June Irwin

“ Huge well done and thank you to Sarah and Steph in you Ashford Crooksfoot Tesco store. Service, professionalism and patience were 5 star. Looking forward to picking up the new passes ”

- Karen H

“ Torquay branch, staff were professional, friendly and very helpful. David Stoyles the optometrist I saw explained everything in detail and answered all my questions. Great service all round, I would highly recommend. ”

- terence booth

Vision Express Reviews

Customer Service - Good