“I am sad to have to write a review that contradicts my earlier review..for Vitality Healthcare
I still feel the same with regards to the service received by Vitality however this current unprecedented year I have been totally disappointed in them as a company!!
They have absolutely NO idea what their clients needs have been..this year when things have been so uncertain with deaths to the pandemic, job losses (with many more to come!)
What has their response been??
The company have provided us with coffee vouchers for Waitrose, exercise videos and such like!!!
What have companies like AXA and BUPA done for their clients
( This I can tell you for sure as my partner is with AXA and a member of my family with BUPA)
AXA have a two month holiday on their premiums for 2019 and thereafter a further two month holiday for 2020, if this alone was not brilliant they went on to waive the excess of £500 because of covid! ( proof of all I have) BUPA too came through for there clients on premium holidays.
When challenged about this Vitality offered me £250 a day if I caught Covid....🤦♀️🙄
Vitality when our businesses have ceased trading for months and we are hanging on by the skin of our teeth, WE do not need your free coffee, or exercise videos it comes done to one thing MONEY.
How come if AXA and BUPA and other companies could recognise this and assist their clients when they needed it most is Vitality so short sighted?????
Remember we clients have very long memories and come renewal will most definitely will go elsewhere as I have already after many years choosing vitality when premiums are cheaper elsewhere.
I think that’s called BRAND loyalty!!!!!!
VERY VERY SHORT SIGHTED Vitality Health!”
“The main point of joining Vitality was to benefit for keeping fit and healthy through steps and exercise. This in turn should be recorded by Vitality and hopefully reduce your risk to the company and your monthly payments. However, after a few months vitality stopped recording my activity and hence my premiums are going up. ( in addition, my wife also has a policy and she has never been able to connect a Fitbit to the Vitality system ) This is a great concept, but I am not sure that the companies system is robust enough to provide the service.”
“I was recently been hospitalized due to Covid 19 for 16 days in Frimley Hospital. Vitality called me and said they don't recognize Covid as a serious illness thus I won't receive any help. It's 2021, thousands have died. UK went into national lockdowns and still Vitality does not recognize Covid as a serious illness and will not help you. Avoid this company as they are a joke. They will not help you in times you need help. Go and search for better insurance companies. If you get Covid you will not receive any help. I learned it the hard way.”
“I have been a active vitality health member since 3 years ago. I joined mainly because attractive benefits which shows on vitality website. I did join Nuffield club with 50% discount and always being active member .
You have brown , silver, gold depending on your activity and commitment from vitality.
Believe me, you never get gold regardless how many times you go to gym per week.
After one year my subscription jumped from £70 to £97 which I am paying. The advantages of having Apple Watch and other offers is not as it shows on the website. I had to purchase myself a Apple Watch . The only free offer you get is one cup of Starbucks coffee which I never been bothered. For the first time today I did visit GP for health check and all I needed to pay was £20 up front as vitality website shows. The GP clearly informed that I was paying only for chat and minor check. I have to be prepared to pay for visiting specialist, blood test or any other hospital arrangement with tiny discount !!!!
So please think twice before you make your mind, finally I called vitality to cancel my membership, Very happy people when you join but for cancellation you need to be prepared to answer many questions and impossible to do the cancellation online,
So my award was to pay additional £40 admin fee for cancellation !!!
Very nice concept online but do not waste your money if you are healthy. There is more to come but I rather leave it for now,”
