“Placed an order and received within 3 days and paid Cash on delivery for which you are charged extra. The return was made pretty swiftly too, but 2 weeks on, no contact from Vogacloset until i emailed wondering where my refund was, a week later, they replied claiming they had not even received the goods. Its now 2 weeks and still no news. I have learnt my lesson, not sure i am going to see my money now.”
“very bad quality clothes, was not worth the wait and the money. I am very disappointed in the pieces that i ordered. The sizes were off and the knitting was off in all of the products. i do not recommend at all. I will not be wearing any of the pieces that arrived from them.”
“Ordered 5 items initially. 1 item arrived defective where the trouser pocket had no stitching so I was literally putting my hand into a hole where I could touch my leg! 2 items randomly got cancelled on separate days about a week after I had placed my order - the amount is being refunded but their system needs to be updated to avoid this wasting my time and having to wait for funds to go back into my account. I could have purchased the same items direct from the brand seller but they are now out of stock with the time that has passed.”
“horrible! what they show on their website is 100% different to what you will receive! the quality is so bad! the fabric very cheap. i wasted money . bought 5 shirts, shorts and pants. DO NOT BUY HERE!”
“Im so glad i read all these reviews. I was going to buy 5 dresses from voga closet but not anymore. I’m going to delete the app cuz i dont want to go through a headache like u guys did. Thanks for the honest reviews.”
“Dont buy from them, first they are overrated and second refund or to credit the amount, it take ages it has been since dec 5 and till now jot refunded. They dont answer and u need to call international to talk to customer service . I am telling all my network , dont buy”
“The worst application and customer service ever . I bought Some products and the size was totally wrong i refunded on the seconded day , December05th and till now they didn't credit the amount in my account and i keep chasing their customer service here in Dubai and false information. I sent them an email and they didnt reply”
“HORRIBLE HORRIBLE BRAND. Ordered online and to this date I have not even so much as gotten any tracking information. I have emailed the team 4 times and only got generic emails as if they had not even read my concerns telling me they I will receive it soon and NO solving of the tracking issue. They claim packages should arrive in 10 days and it has been 23 days with absolutely no information of where my package even is. WILL never buy from voga closet again. TERRIBLE brand.”
“I ordered from vogacloset for 352 riyals and when received my parcel one item was preloved and one was inappropriate in size I refunded both n very bad customer service i got refund of only 284 riyals , why ? This such bad bad experiences i will not ever order from vogacloset”
“Ive shopped from voga closet multiple times and saying that it is a HORRIBLE BRAND would be the least. I once ordered a sequin pair of jeans that came super tight and the sequins were coming off as i walk. Their material is horrible they look like trash bags. I ordered a colorful pair of shoes that came smudged with colors (red was on white)! And my last order was on october AND I STILL HAVENT RECEIVED IT! Its april 5 now. Im never ordering again from them and whenever i contact them they still tell me its getting ready!”
“My order is a week late and customer service is not helpful at all. Why would Voga Closet inform us of a delivery date they are not able to respect - this is frustrating and their customer service is not being helpful. They still have not responded to me on WhatsApp 5 hours after I sent them a clear query.”
“They take money on cash option ! Written in a very small letters we hardy see it. , they take money for returning items. Even if you drop the items to aramx points. , they change the prices of one items different times. Especially if you put in your basket the price get higher . They do the opposite of what other online sites do , plus the money of returning items takes for ever Very bad experience”
“Worst customer service ever!!
Im still waiting for someone to call me since 3 weeks and yet no one called me.
And I’m always sending messages no one called.”
“I love the quality of the dresses. I had to return one dress and they collected it from my address within 2 days. I will definitely order from them again.”
