“AVOID AT ALL COST.
after buying 2 Sims. One took over 36 hours to activate, the other one took 3 days and still won't recieve calls. Called the helpline only to be told to go online went online only to be messed around. Wrote a poor review and they replied asking me to go online chat. Only to be asked a bunch of questions and then completely ignored.
WHAT A LOAD OF GARBAGE
AVOID AT ALL COST”
“Avoid! They’ve somehow managed to mess up transferring my number over to them. I’ve not had any service at all for a week now and their bloody chat just keep fobbing me off with the same excuse that some files haven’t arrived (they have, the old network has confirmed multiple times that the pac code was used by Voxi and is shown as ported over on their system) and that they’re “keeping an eye” on my account.
I’m looking at having lost my number and having to go through updating all the things in my life that use it because of them.”
“By far the worst network I have ever used. They have awful coverage and the internet stops working every few days for about 12 hours at a time. They have made it incredibly hard to reach a real human for help with endless badly programmed AI's repeating the same question. When you do get through to a person they tell you to do the same few pointless tests which change nothing before they tell you there is maintenance being carried out in your area and it will be complete soon. However I was told this every few days for weeks, I refuse to believe they were genuinely carrying out that much maintenance in my specific area for months at a time. When I asked about this they offered no explanation and just repeated themselves. You are also disconnected from the live chat constantly and are given a new adviser who you have to explain your issue to again and they then tell you to run the same few pointless tests again. Infuriating. I finally gave up looking for answers and help and just moved to a different network. Couldn't recommend avoiding this service more”
