Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 11,864 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 11,864 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent customer service. Comfy quality products. Love most of the tops, sweatshirt and sweats.”

Helpful Report

(Scottsdale Fashion Square - 6066) - Posted 4 weeks ago

“The quality and comfort are top notch. However, I wished the Vuori stores offered hemming services as their close competitors.”

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(Vuori - Online) - Posted 1 month ago

“fine experience but pants are short - and I'm a short woman!”

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(Vuori - Online) - Posted 1 month ago

“The color was beautiful the fit was fine, the material was nice but overall it looked worn when it arrived and for the cost I felt it wasn’t worth it. I returned it. Please bring back the navy!”

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(Vuori - Online) - Posted 1 month ago

“I want to start by saying that I genuinely love Vuori and shop the brand very frequently. I’m a loyal customer because I believe in the product, the quality, and the overall aesthetic of the brand. That said, I’ve noticed a shift during my last few visits to the store that feels worth sharing. The staff seems to have changed quite a bit, and while everyone has been friendly, many don’t appear as knowledgeable about the product line or confident in guiding customers through the store experience. I’m very much someone who enjoys walking into a store, talking through what I like, and having a team member thoughtfully walk me around, make suggestions, and introduce me to new pieces. I have no hesitation spending $500–$600 when that experience is present — I’ll happily keep adding to my cart when I feel engaged and guided. Another major frustration has been the in-store ordering process when items are unavailable. On my last two visits, when something wasn’t in stock, I was told it could be ordered online, and a cart was created and emailed to me. The reality is, once I leave the store, my momentum and excitement fade. The email sits, I second-guess the purchase, and often it never gets completed. If staff were able to process that sale directly in-store and simply add it to my existing purchase, I would absolutely follow through — and likely spend even more. This feels like a significant missed opportunity and a systems gap that could dramatically improve both customer experience and revenue. I do want to note that management at this location has consistently been wonderful — professional, welcoming, and steady — which I truly appreciate. I understand that turnover is a reality in retail, but additional training or stronger onboarding around product knowledge and selling strategies would make a noticeable difference. I share this only because I care about the brand and want to see it continue to thrive. With a few operational tweaks and more empowered staff, the in-store experience could fully match the strength of the product itself.”

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(Old Orchard - 6036) - Posted 1 month ago

“Great clothes”

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(Newbury St. - 6015) - Posted 1 month ago

“Size does not fit well on some tops”

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(Vuori - Online) - Posted 1 month ago

“Best looking and very comfortable sweater pants.”

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(Vuori - Online) - Posted 1 month ago

“I love all the products. I only wish the stores available stock would be a feature on the website”

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(Vuori - Online) - Posted 1 month ago

“I find Vuori to be a quality and comfortable product. I have been purchasing from them for a few years now and their quality is consistent. I have about 20 different pieces of Vuori.”

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(Vuori - Online) - Posted 1 month ago

“Shirt is nice but extra large is a slight snug fit. I take XL in most all of my other shirts. Haven't washed it yet so time will tell.”

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(Vuori - Online) - Posted 1 month ago

“Well fitted!”

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(Vuori - Online) - Posted 1 month ago

“Love my Vuori clothes”

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(Vuori - Online) - Posted 1 month ago

“The color of my Sedona sweatpants is way inaccurate. The sizing tool is always off-base. But the product itself is good! Just took a couple of orders to grt tue right size and color.”

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(Vuori - Online) - Posted 1 month ago

“My favorite athletic brand but really way overpriced!”

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(Vuori - Online) - Posted 1 month ago

“Comfortable, well fitting athletic and casual clothing.”

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(Vuori - Online) - Posted 1 month ago

“I am very happy with the jacket. Great style and better quality than this year's sherpa. As for your other products ... I love your soft fabrics, however, your pants are too clingy and unflattering on anyone with an unperfect body.”

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(Vuori - Online) - Posted 1 month ago

“Good quality clothing.”

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(Vuori - Online) - Posted 1 month ago

“Love the fit, the fabric, the turnaround time. I wish they were not quite as expensive so I could get more’”

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(Vuori - Online) - Posted 1 month ago

“Love the products, but would appreciate creating tops in petite sizes as well. XS and even XXS is not the same as petite!”

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(Vuori - Online) - Posted 1 month ago

Vuori is rated 4.6 based on 11,864 reviews