Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 11,850 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 11,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No customer service. Just a hello is all I need.”

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(Kierland Commons - 6012) - Posted 12 hours ago

“Sent the wrong item… ordered boyfriend sweatpants, got boyfriend jogger”

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(Vuori - Online) - Posted 18 hours ago

“The material on the shirt was not good quality. Very disappointed.”

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(Vuori - Online) - Posted 1 day ago

“Product(s) were great!! Love Vuori. Shipping was poor. I understand it is the holidays, but I ordered on 12/6 and used and pod for “fastest” shipping. Did not receive until 12/13. Perhaps more communication is in order on front end. Your website states 1-2 from 1st business day.”

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(Vuori - Online) - Posted 2 days ago

“Vest was so cropped it looks Like a child’s size. No long leggings in the evergreen color. Ordered other pants in evergreen to match evergreen vest and they are very different colors. Expected so Much better for the price. Will Not order again.”

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(Vuori - Online) - Posted 3 days ago

“terrible first purchase experience. they sent me the wrong item and took days to respond to me via email.”

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(Vuori - Online) - Posted 4 days ago

“I purchased a pair of pants which then were canceled because they were no longer in inventory. So I then purchased the same pant in a different length and the price had gone up. I worked with customer service, but they refused to honor the price I had originally purchased them at and said there was nothing they could do. I’ve worked in retail so I know accommodations can be can be made when needed.”

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(Vuori - Online) - Posted 4 days ago

“I received someone else’s order and haven’t heard how any of it will be resolved and now I won’t have those gifts for my husband for Christmas.Very poor customer service.Maybe I’ll at least get a refund since I never got my order.”

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(Vuori - Online) - Posted 4 days ago

“This is the first time i've made a couple of purchases and everything went back, its like the quality have gone down but your prices are getting more expensive.”

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(Vuori - Online) - Posted 5 days ago

“I placed two online orders two weeks ago, and they have yet to ship and despite multiple calls and follow ups, no one can tell me when they will ship, or what is wrong with the order.”

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(McEwen Northside - 6058) - Posted 5 days ago

“The wrong item was sent and I am still waiting for a response from customer service. So far this has been a VERY negative experience!!”

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(Vuori - Online) - Posted 6 days ago

“I ordered pants from the store because they were not in stock online, I never received the pants and the customer service department was not helpful at all.”

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(SoHo - 6019) - Posted 1 week ago

“I have purchased your collections for years. And the service in the store was terrific. However, when I in line checking out, I heard an associate offering a new customer a 20% discount off their first order. I have been a very loyal customer and for a new customer who was offered that but a customer who has been purchasing your clothes for years just doesn’t seem right. My email is maxbrooke@yahoo.com”

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(King Of Prussia - 6054) - Posted 1 week ago

“Did not recieve the hoodie in my order, still no response to the ticket I submitted online”

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