Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.57

4.6 Rating 14,313 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 14,313 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This was a very, very frustrating order. I originally placed an order for myself and gifts for my wife on Mother’s Day. A day before my order arrived, my wife hinted that the Vuori tote for Mother’s Day would be nice. I contacted customer service and was told it was “against company policy” to ship the tote after an order has been placed. So, instead I returned the full order and placed the exact same order to receive the tote. Then I was shipped someone else’s order. I contacted customer service again, I didn’t get a response back until after mother days. And THEN by that time one of the gifts for my wife was out of stock. So the end result, was multiple orders, multiple returns, extra shipping, restocking, a disappointed spouse and lost revenue all due to “company policy”. I have been buying Vuori since it was only available at REI. I loved the brand and have spent thousands with the company. This was incredibly frustrating and really disappointing from a brand that I have really liked for a very long time. I know these feedback forms often go nowhere but I’m highly confident it would not meet Vuori’s expectations and a clear example of what happens when formalities/policies get in the way of customer experience. Vuori is decidedly a different company than it was 10 years ago.”

Helpful Report

(Vuori - Online) - Posted 8 hours ago

“See support ticket - will not be a returning customer”

Helpful Report

Posted 9 hours ago

“Didn’t receive it and I haven’t heard back for help rectifying this”

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(South Congress - 6085) - Posted 2 days ago

“not satisfied from product”

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(Fashion Outlets Of Chicago - 6072) - Posted 2 days ago

“I was given the wrong style pants. I've had them hemmed and now I'm out of luck.”

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(The Gardens - 6041) - Posted 2 days ago

“Charged me 55 in NYC tax”

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(Upper West Side - 6086) - Posted 4 days ago

“I bought $500 worth of stuff and had to steam everything when I got home. Everything in the store was wrinkled like it was just pulled out of a box and hung up. Never experienced that before. I love your clothes so bought anyway but what a bummer!!!”

Helpful Report

(Keystone - 6065) - Posted 6 days ago

“There was something incorrect in my order address and Vuori refused help of any kind. Very disappointing to see them take my money and then not care at all about what happened after. Will not be planning any future purchases, plan to take my business to Alo and Lululemon.”

Helpful Report

(La Encantada - 6068) - Posted 6 days ago

“Clothes are nice but for the money you pay, I would expect better customer service. And even below you ask how I communicated but are any of those really options? Email and telephone? I waited hours until the contact us form showed up and Im still waiting for a reply.”

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(Vuori - Online) - Posted 6 days ago

“I feel so uncontainable with a exchange and the purchased so uncontainable that I was planning to buy more that I decided to not to”

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(Cabazon Outlet - 6028) - Posted 1 week ago

“Not received. Waiting for help.”

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(Vuori - Online) - Posted 1 week ago

“Terrible customer service policies - after the order has been placed, Vuori was zero help to me with an order. Feels very much like they will take your money and run with it, leaving no recourse. I will not be recommending to anyone.”

Helpful Report

(La Encantada - 6068) - Posted 1 week ago

“Tried to get the wrinkles out of the pants via several methods but can't so theses pants are useless.”

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(Vuori - Online) - Posted 2 weeks ago

“Going to return. Was all wrinkled so I washed it on a quick delicate cycle. Came out with discolorations. White shirt ruined. Should not happen.”

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(Derby St. - 6035) - Posted 2 weeks ago

“My new hoodie had a hole in the sleeve.”

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(Kierland Commons - 6012) - Posted 3 weeks ago

“I didn’t get the item.”

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(Vuori - Online) - Posted 3 weeks ago

“Oversized by huge and gappy in the back. Had to return”

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(Vuori - Online) - Posted 3 weeks ago

“Very disappointed and clearly defective.”

Helpful Report

(Mall Of America - 6031) - Posted 3 weeks ago

“The tracking information that I received was incorrect to start. I had a difficult time reaching anyone in customer support as there was only an AI assistant who told me that my order could not be found. It took several days to discuss my issue with a real custormer support person. The clothing that I received was not as described- I ordered the t-shirts that were describes as tall, bit they were not tall. Crew neck sweatshirt was substandard quality for price. All items overpriced. I was very unhappy and sent everything back.”

Helpful Report

(Vuori - Online) - Posted 4 weeks ago

“Shop and staff were lovely. Disappointed in the selection of men’s L Banks shorts. I’ll shop online in the future.”

Helpful Report

(Bethesda Row - 6039) - Posted 4 weeks ago

Vuori is rated 4.6 based on 14,313 reviews