Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 11,864 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 11,864 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a jacket for my partner. I had heard this is a good brand, so I was surprised that the jacket was missing a button, and it's one of those snap-on ones that I can't easily fix.”

Helpful Report

(Vuori - Online) - Posted 1 week ago

“I am an instructor at Harvard McLean as well as corporate engagements for Mindfulness and Yoga...under the premise of stress reduction. I do studies on my programs. And somehow I do not qualify for the discount program b/c i do not teach at a gym? Disappointing. Corporate is where people need this, as well as the gym. I do not have a gym schedule but have done his for 20 years.”

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(The Gardens - 6041) - Posted 2 weeks ago

“Havent received it... I also havent received the refund for part of my last order even though I returned the item a long time ago”

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(Encinitas - 6001) - Posted 2 weeks ago

“I specifically asked not to receive any email for surveys.”

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(La Jolla - 6013) - Posted 2 weeks ago

“My online purchase was returned to center. I don’t know the reason and now I can’t find that item online it’s sold out even though I spent many many phone calls on time over the phone. Nobody was able to help me and they said they would get in touch with me, but they never did. Upset upset upset”

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(Rush St. - 6027) - Posted 2 weeks ago

“It was ordered in time to arrive for Thursday I was unable to swap and item before I placed the order despite asking support. It is arriving Saturday late as I’m boarding a flight home. It was a gift from my daughter for helping with a newborn and two year old. She helped me fall in love with your clothing line. I even want to the post office last night to try and get it and they refused to help. I only come back end of January. I’m so deeply disappointed and now I don’t have it and have an item I’d have rather swapped out for something more expensive Deeply disappointing.”

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(Fashion Island - 6004) - Posted 2 weeks ago

“My package has not arrived”

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(Vuori - Online) - Posted 2 weeks ago

“I ordered a sweater in navy and I was sent a black sweater. Now navy is no longer available. Very disappointed”

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(Vuori - Online) - Posted 2 weeks ago

“A shirt that was ordered arrived stained. Will be returning.”

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(Vuori - Online) - Posted 2 weeks ago

“Was a long time customer of Vuori. In store clerk and online support wouldn't honor birthday voucher. This customer service approach is unsettling.”

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(Galleria At Roseville - 6077) - Posted 2 weeks ago

“High quality!!!”

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(Vuori - Online) - Posted 2 weeks ago

“At the store my wife asked for two meta pants regular fit 30" waste x 32" The sales associate grabbed the two correct colors but with a 32" waste. We now have to wait until we are back in Southern California in two weeks to exchange them.”

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(Century City - 6040) - Posted 2 weeks ago

“Wrong size inside of box and when i emailed support they are asking for more and more pictures instead of fixing the problem”

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(Vuori - Online) - Posted 3 weeks ago

“transaction was fine but the hem of the pants unrolled on one side on my first wear”

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(Vuori - Online) - Posted 3 weeks ago

“They sent me the wrong color it was supposed to be blue haze not gray heather. I all ready have the blue haze sweatshirt so I need them to send the sweatpants in a blue haze”

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(Mall Of America - 6031) - Posted 3 weeks ago

“Receive the outfit and loved it. It fit well and felt so comfortable. I washed and dried it as per the instructions and the brawl top completely melted and burned in the dryer.”

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(Vuori - Online) - Posted 3 weeks ago

“The wrong address was on my shipment. I let customer service know immediately and before shipped. They would not change the address. The packages shipped to the wrong place and now headed back to Vuori. So I still do not have what I ordered. I am disgusted with lost confidence and appreciation for Vuori.”

Helpful Report

(Bellevue Square - 6069) - Posted 4 weeks ago

“Horrible customer service IN the store. Condensceding and rude employees that don't even know about the product. Will never shop there again. This is in Santa Barbara.”

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(Vuori - Online) - Posted 1 month ago

“I love the store and the product”

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(Merrick Park - 6057) - Posted 1 month ago

“I have not received it yet!”

Helpful Report

(Vuori - Online) - Posted 1 month ago

Vuori is rated 4.6 based on 11,864 reviews