Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.57

4.6 Rating 14,316 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 14,316 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi Vuori Team, I am writing to share my frustration regarding your price match policy. I purchased a jacket on 4/24, only to see a 15% Mother's Day discount shortly after. I visited my local store hoping for a simple price adjustment. While the staff verified my purchase in your system, I was told that because you have no price match policy, the only way to get the discount is to physically bring the jacket back for a return and repurchase.”

Helpful Report

(Vuori - Online) - Posted 5 hours ago

“I love your brand but can't buy the workout tops because they're too short. I don't like showing my midriff. It would be GREAT if you offered those tops in two different lengths.”

Helpful Report

(Vuori - Online) - Posted 2 days ago

“You have been out of stock on the Sunday Element Track Jacket. We have purchased 15 jackets and I need 3 XL and they are not in stock. We need them for an event.”

Helpful Report

(Vuori - Online) - Posted 6 days ago

“I was extremely happy with the Ecru Halo Medium Long pants that I bought, so I ordered a second pair in Black, same size. The Blacks ones were an inch shorter than the Ecru pair. Because I'm tall, I had to return the Black pair because they were too short.”

Helpful Report

(Vuori - Online) - Posted 1 week ago

“love the material”

Helpful Report

(Vuori - Online) - Posted 1 week ago

“The paper packaging of both jumpsuits was torn and the tape adhesive was wide open. Both medium and small packaging looked used and tattered! VERY disappointing.”

Helpful Report

(Vuori - Online) - Posted 1 week ago

“I've purchased MANY items and now scaling back. I find them too costly. And I don't like having to take a store credit instead of crediting back to my card regardless of time or any other reason.”

Helpful Report

(Del Mar - 6005) - Posted 1 week ago

“Razorback shirt, totally the worst ever don’t care for huge arm holes it doesn’t even look good over my sports bra. I don’t care for how short it fits either”

Helpful Report

(Vuori - Online) - Posted 2 weeks ago

“I love vuori products but I have not had great experiences at my local store. Most of the time I am ignored by staff, more interested in talking about their plans for the weekend than helping their customers. There’s one person that works there, I believe her name is Stephanie and she’s incredibly rude. I’ll try to avoid shopping in person and would rather purchase online than dealing with the staff in the store.”

Helpful Report

(The Woodlands - 6096) - Posted 3 weeks ago

“Fit was awkward”

Helpful Report

(Vuori - Online) - Posted 3 weeks ago

“I love your sweats …. I have them in every color BUT the tennis line needs a major make over . The tops need to move with the player , the skirts are not flattering.”

Helpful Report

(Vuori - Online) - Posted 3 weeks ago

“have have been less satisfied with the quality of the clothing lately. the energy tips changed, lux tank, villa, everything. it seems the quality, cut or size has changed as well. i’m glad a store opened but they don’t carry the vastness that online does. i’ll definitely be buying less, every time is a fail. your boxes are almost always damaged in delivery with tape ripped.”

Helpful Report

(Vuori - Online) - Posted 3 weeks ago

“I love my Vuori clothes! The 2 stars is for the Woodlands, Texas store that I recently visited. This is my second time in the store and both times were not good. On this recent visit (which is the same thing that happened the first time) my husband and I walked in, there were 2 ladies (one which was the manager Dez, I later found out) standing behind the counter talking amongst themselves and scrolling on their phones. They didn't look up to even say hello, welcome in, let us know if you need anything. I proceeded to look for what I needed and headed to the dressing room. As I walked past the ladies, neither one said a word to us. I made a comment to my husband, "I wonder if they have self checkout as well since we aren't even being acknowledged." After Dez heard my comment she then came into the dressing room to see if I needed any help. We tried to explain to her how we felt. She let us know that she is not that kind of person that asks people if they need help and welcomes them. She should not be in this business! I had 2 shorts to exchange and she did help with that. She got better after we voiced our dissappointment in her store. I shop often at the Del Mar Vuori store and they are always so attentive and helpful. I have to drive 30 minutes in Houston to get to a Vuori store and I shouldn't be treated this way.”

Helpful Report

(The Woodlands - 6096) - Posted 4 weeks ago

“Poor quality for the high insane prices”

Helpful Report

(Southpoint - 6098) - Posted 1 month ago

“It would be nice is you designed clothing more for a women instead of teenage girls. They are more into Alo than Vuori. Your losing customers with money that cannot wear the provocative clothing that you are designing! You do a great job designing men's clothing!”

Helpful Report

(The Gardens - 6041) - Posted 1 month ago

“Ordered shorts online. Arrived crumpled and creased, and not even washing removes the creases. Also, their "seed" color option doesn't match at all to the vibrant light lemon hue in real life. Their Customer Service is great, but who doesn't have the excellent service at this price level! They were quick to ask me to return them but not going to return washed items. Will keep for dog walks! So, hence the two-star review. It's kinda - meh!”

Helpful Report

(Vuori - Online) - Posted 1 month ago

“Staff at the store are a bit dismissive. I’m not their maker at 66 but I am fit and bought tights, top and socks but they could have cared less. Likely won’t return.”

Helpful Report

(La Encantada - 6068) - Posted 1 month ago

“Product arrived stained. The return was a bit of a pain, as I had to pay for USPS packaging.”

Helpful Report

(Vuori - Online) - Posted 1 month ago

“Edward was great helping me get the correct size however the girl , probably a lead or manager was unfriendly and borderline rude not just to me but to another customer also.”

Helpful Report

(Stanford - 6016) - Posted 1 month ago

“Shirts now have an annoying tag inside that scratches me on the side and if I cut them, it makes it worse.”

Helpful Report

(Vuori - Online) - Posted 1 month ago

Vuori is rated 4.6 based on 14,316 reviews