“The most unreliable tobacco I have ever smoked I am literally going to quit because they waste my money they are usually dark and nasty but the white colored are great the problem is you don’t ever get them.”
“vuse has some defective burnt dark color products in golden tobacco and menthol 5% I recommend consumers should open the package before buying so you can reject the purchase .”
“Over a MONTH and no delivery. Their delivery company, Haultail, is a scam. When, by a miracle, you can contact Haultail, it is obvious, since English is not their first language.
Save your money, and use Blu or 21st Century...ANY vape OTHER than vuse.”
“Rubbish Products and Disgusting Service
I am writing the review to express my deep disappointment with Vuse products and service.
I purchased the Vuse eTank mini on 11/07/22 in Lewisham Shopping Centre.
Unfortunately, the product did not perform well. The mouthpiece fell apart in my mouth. When I was vaping, the liquid entered my throat and made me sick. I tried to charge it but it kept blinking and didn't work.
I contacted the Vuse customer service by email on 11/07/22 and explained the problem. I got an automatic response and number of my case CASE-02299093. Today is 18/07/22 and nobody contact me. I try to contact vuse by email again but they blocked my message!
I would not recommend Vuse to anybody.”
“stopped cigarettes used vuse 1yr 1/2 ago, I can even count how many pods leaked or discolored tasted bad and had to be tossed So much money wasted. I did try to quit but it was way harder then cigarettes so still using and still same thing. The cs depend sometime nice or sometimes horrible. all they do is send coupons in a month yes 30 days and you have to buy more to use the coupon. I did return it once, drove 15 min out of my way to no avail. i was ordering on line until it took over 30 days to get my order. This is such a blatant rip off they are stealing '”
“Their pods are all BAD 😡😡
Makes me SICK ! Feels like poison!
All miscolored ! And it’s not just cosmetic !
COMPLETE WASTE IF MONEY !
Plz pOeple , bring to poison control and health dept 😡😡. Company refuses to take responsibility!”
“The picture below proves my point here. Just look at the variance in color. Those darker ones are 5.0's stuffed in a 2.4 pack. Every 2.4 Golden 4 pack i purchase has two or more 5.0’s in them. These pod's are $5+ each. Good luck with that, I’m switching to something else.”
“Absolutely horrible customer service and if its possible an even worse carrier to deliver their product. They billed me on 4/28...they "say" that the carrier, Haultail, picked up the package on 5/2...today is 5/27 and still no package...Vuse pointed me to the carrier app(which is worthless) but does have a chat feature. I have been told for 3 consecutive days now that my package will be delivered, I wait around and no delivery, when I call Vuse to complain they escalate to a supervisor who said that I have two options: 1. keep waiting or 2. they can refund my money and I can go buy a different product! Very disappointing that a company the size of Phillip Morris has such horrible a customer service. I will be looking for an alternate product to use moving forward. 10 - 15 business days is a ridiculous amount of time to wait for a delivery and they can't even honor that commitment!”
“Their delivery is horrible. They take your money immediately but waiting over three weeks, still not delivered. The same status on the "tracking number" for over a week. Customer service, no help. Lately, 50% of the pods leak. They have leaked in the packaging and received pods that are darker than others. I will have to find another product. They use to be great. Sad.”
“I used to really enjoy the Vuse Golden Tobacco pods. But lately, no matter where I buy them, they are discolored and harsh. Which tells me they are mass producing them and they are old, perhaps exposed to heat in storage by distributors, and they are non refundable. A great way to get the money for bad or contaminated product. I quit vaping a week ago and feel so much better. I have WASTED hundreds of dollars the last couple months because ALL the pods were as they are in the picture I am including.”
“Vuse menthol Pods are horrible. When you buy from a retailer juice is oxydated and tastes like burnt coil. I am very disappointed giving my mouth soars. Do not buy this product. I'm done”
“Ordered on the 3rd of the month and they didn't ship until the 8th. Used Haultail Courier as the shipping company. What a joke! 19 days letter and still no product. Tracking is a bigger joke. Last update is "picked up by Courier at terminal ". This was 5 days ago, no info since then. They have no idea where the courier Hub is at, no idea where the terminal is at, and no idea on how to contact the courier. The entire process is ridiculous. As of today I still have no product and no answers. I spent $77.00 on the 3rd.”
“Horrible quality control and consistency. Lately every pod I use leaks terribly and makes the produ t virtually unusable. I've certainly bought my last vuse product.”
“There is no quality control because I have bought multiple 4 packs and each pod is a different color and the dark ones taste horrible. This product should be pulled from the market.”
“This company lacks quality and should be held accountable for the bad product it sells to the consumer. They seem to lack in what they call the quality department. So not purchase this item it's trash”
“My bad experience is not with the product but with RJ Reynolds who owns the company. THE absolute most horrible web experience ever! They should not even have a web page it’s so ineffective and forbid you have to call customer service. Before they will answer any question they first must ask 12 questions of you for ID purposes EVERY single time you call. And then their shipping department is as worthless as tits on a bull! Do yourself a favor and just quit! Put these people out of our misery.”
“I stopped using Fuse Pods because every other pod in Golden Tobacco packs I've bought within the past few months have been dark brown. This has been right away when purchasing from the store and upon opening the pack for the first time. I don't care if the company has said they are still okay to smoke, I don't trust them anymore. And most of the time these faulty dark brown pods taste weird. Waste of money! Especially if you don't have the time to return them back to the company itself, as most stores won't take back open tobacco products.”
