“I did an extended Warrantee on our VW Crafter VAN, paid over £1000.00 taken by VW Van Center Totton. I asked for a VAT invoice. It never came.
I called VW Finance to be told that as I have no details about the policy they cant help me, I explained I don't have anything as I have not received anything!
VW Totton also called them to sort this out, the team could no understand why a simple task was made so difficult by this team in Portsmouth. It took around 10+ emails to sort and 3 calls! I would not recommend this company and to look else where.”
“Unbelievably incompetent. Great cars .Once you start an agreement, whatever you do dont change banks. Despite giving them 4 weeks notice ,and receiving an acknowledgement from them, they didnt take my DD. I paid a few days later by switch when i saw the DD hadn't been claimed. I then had threatening letters about if I didnt pay up I'd get a black mark on my credit file. I complained and got redress after 10 weeks. I paid the car off 3 months early and had a zero balance. I have been hounded and threatened for 'missed payments 'and threatened with claims recovery. My credit score was affected.Needless to say I have another complaint that 10 weeks on they have not even bothered to investigate and have signposted me to the ombudsman. They will blame Covid, but my first trouble with them was November.”
