Waitrose Reviews

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How do I contact Waitrose?

Helpful Report

(3 weeks ago)

You can contact Waitrose by Live Chat, Telephone and Email.

Helpful Report

(3 weeks ago)

52.94%

Industry Average

“ After several calls to customer service, they couldn't guarantee when or if the sandwiches would arrive, and they were unable to get any clear answers from their delivery team. ”

- Anonymous

“ For the second time in a few months they cancelled delivery. Customer service is awful. not recommending this store ”

- Iryna Gershun

“ So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. ”