Waitrose Reviews

2.6 Rating 679 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How do I contact Waitrose?

Helpful Report

(3 weeks ago)

You can contact Waitrose by Email.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ Waiting an age again in Waitrose Swaffham, they should open all the tills on a Friday this close to Christmas, they have opened more self service tills of late, I know they have this in common with other supermarkets, the same with the temperature it’s always cold, I suppose they don’t want us browsing, at least I wasn’t tempted to buy overpriced luxury items, hurried back to my warm car. ”

- Chris

“ I contacted customer services and, needless to say, they were useless. ”

- Anonymous

“ I had a rather disappointing experience with my Waitrose Christmas food order a couple of years ago — several items were missing and the staff didn’t seem particularly bothered. Despite that, I decided to give them another chance this year and planned to order some desserts. However, despite it being only the 13th of October, the desserts are already sold out! Considering these are made-to-order items, that’s quite ridiculous. I tried reaching out to customer service for some clarity, but, frankly, they seemed even less informed than I was ”

- Joanna B

Waitrose Reviews

About Waitrose:

Phone:

Email:

Location:

Customer Service - Average