Waitrose Reviews

2.7 Rating 620 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Popular Questions:

Delivery

How does Waitrose deliver? How long does Waitrose take to deliver? Does Waitrose deliver on time? How is accuracy and good condition of items delivered by Waitrose?

Customer Service

How can I contact Waitrose? How quickly does Waitrose resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Waitrose.

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How do I contact Waitrose?

Helpful Report

(2 weeks ago)

You can contact Waitrose by Live Chat, Telephone and Email.

Helpful Report

(2 weeks ago)

81.58%

Industry Average

“ Waitrose CATERHAM Surrey . Excellent service on my recent visit . Staff on fresh meat counter confirmed organic products and also advised me that I was entitled to a 20% discount on fresh meat that day. Also free coffee and newspaper. ”

- N

“ Waitrose deserves 10*s! Last week I had a family get-together of 15 and I had ordered food from Waitrose. When my order didn't arrive I found I'd left it in the basket - disaster! The manager immediately got into action, asked me to email a list of food in the basket and put my order together like for like. She was a complete star. The meal was saved. Thank you Waitrose - that's fantastic customer service. ”

- Angela Hicks

“ Much worse service from Sainsbury's with a similar order. ”

- JM

Waitrose Reviews

Customer Service - Good