“it was impossible to process on the Wallien website. There were issues and it was not possible to access the sale price offer . I finally ordered it via Decathlon. It was delivered very quickly and efficiently. However it was not possible to return the item to a decathlon store. I had difficulty printing out a return label on the Wallien website and had to contact them. I returned the item to an Evri drop off point on Dec 7th. It has taken a long time to have a refund and to date I have not received it. I paid a total of £65.39 whcih include £5.99 shipping- I am informed that I will get back £54.79. I am still waiting. Finally with regards to the swim suit - the sizing was difficult- it was fine on the bust but far too big at the bottom . It was not a good experience”
Hi Marlene,
Thank you for sharing your experience, and we’re very sorry for the difficulties you encountered.
Regarding your refund, it had to be processed through both Wallien and Decathlon due to the way the order was placed. We’re happy to confirm that the refund has now been fully completed.
We also appreciate your feedback on the swimsuit sizing, we’re always looking for ways to improve fit and the shopping experience.
Thank you for your patience, and we hope to provide you with a smoother experience in the future.
Best regards,
“Ik heb een klacht over mijn top ingediend (vulling zit er los in en kost telkens veel werk om die weer goed te krijgen na get wassen net de hand), ik wacht al twee weken op reactie.
Op zich is de bikini verder goed.
De communicatie met Wallien is slecht. Ik had een te kleine maat top die ik retour heb gestuurd, waarvan ik geen enkel bericht kreeg of deze was ontvangen. Ik heb daar zelf achteraan moeten mailen.
Ik wacht dus nog steeds op reactie op mijn klacht.
Ipv alle reclame mails die ik nu krijg van Wallien heb ik liever dat ik goed en adequaat wordt geholpen.
Alle reclame mails stel ik niet op prijs.
Ik ga niet opnieuw iets bij Wallien online kopen”
Hi,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you’ve had issues with your bikini and the subsequent communication. We understand how frustrating it must be not to receive a response to your complaint, and this is certainly not the level of service you should expect from us.
We’ve already sent you a solution via email — please check your inbox for the details.
If you don’t see it, kindly have a look in your spam/junk folder, and let us know if you still can’t find it.
“Ik heb helaas een product binnen gekregen wat niet overal netjes gestiks is door de machine, vond ik wel tegenvallen voor een best wel duur badpak, gelukkig was het wel afgeprijsd, maar ik had een beter product verwacht. Stik werk laat los.”
Bedankt voor je bericht en het delen van je ervaring. Dat klinkt inderdaad niet zoals het hoort, en onze excuses voor het ongemak.
We kunnen het badpak kosteloos voor je omruilen voor een nieuw exemplaar. Laat ons even weten of je hiervan gebruik wilt maken, dan sturen we je de retourinstructies toe.
Met vriendelijke groet,
“I am not very positive. Returning did cost me even though the site says it is free and it was a lot harder to get the return label than it should have been. Also it took a long time to get a reply from the costumer service. Once they replied they were nice”
Dear Bonna,
Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear about the difficulties you encountered with the return label and the delay in our customer service response. Your experience is important to us, and we understand how frustrating this can be.
We appreciate your kind words about our customer service team's demeanor once you connected with them. We are continuously striving to improve our processes, and your feedback will certainly help us to do so.
We hope you might reconsider and give us another chance in the future.
Best regards,
“The springsuit is a beautiful colour and material nice and thick. However, I used the size guidelines and measurements provided on the website (height 166cm, weight 59kg) and the suit is too tight around the neck, arms and thighs which is disappointing. Fortunately, customer service has been excellent and easy returns but I would have preferred for it to fit so I could keep it.”
Hey there,
Thank you for sharing your thoughts on the springsuit. We're glad to hear that you appreciate the color and material! However, we sincerely apologize that the fit did not meet your expectations, especially around the neck, arms, and thighs. Your feedback is invaluable to us, and we are committed to improving our sizing guidelines for a better fit in the future.
It’s wonderful that our customer service has been helpful during your return process. We truly value your understanding and hope you’ll consider us again for your next purchase.
Best regards,
Dear Customer,
Thank you for your feedback regarding the condition of your wetsuit. We’re sorry to hear that it arrived with the front label glued together and that you found the inside material unsatisfactory. This is certainly not the quality we aim to provide, and we appreciate you bringing it to our attention.
We want every customer to have a positive experience with our products, and we are dedicated to resolving issues like these. Our customer support team has reached out to arrange an exchange.
Thank you for your patience and understanding.
Best regards,
“I wanted to return it but cannot find any details on how I do this easily included in the delivery. I'm still waiting to hear about the exchange rate overcharge from Euros to GBP and keep drawing a blank from your office. This doesn't make for happy customers.”
“My lovely suits (2 springuits , 1mm and 1.5 mm ) are so lovely to wear and look fabulous: However, the quality was not good.
Seam opened: little holes appeared in one sleeve and on the heavier one, the inside material separated from the outer material in one section. Apparently this is not covered under the no nonsense warranty! Both suits were worn with carefulness and rinsed after each wear exactly as instructed and with great care. I am very disheartened as I love them both.”
“The suit was teeny tiny. I asked regarding the sizing that a particular model that looked on larger size like me. I bought suit based on their advice & the sizing guide. But it was no where near my size (14). They had sold out of the 16 which may haves fitted. So after some fussing to return it I had no wetsuit sadly.”
“Ich kann nicht nachvollziehen das man den Kaufbetrag nicht komplett erstattet bekommt. Ich habe die Ware am 14.02. zurück gesendet und immer noch keine Erstattung erhalten.”
Dear Steffi,
Thank you for your feedback. I'm sorry to hear that you are not satisfied with the fit. This can happen, of course, and you can always return your product if you don't like it, like you have done. We processed your return in our warehouse when it came in and processed a full refund. I was surprised that you opened a case with PayPal without contacting us first. I don't really know how we could have this better. I have sent you a personal email to discuss this further.
“I bought 3 swimming tops just recently and noticed after wearing them in the water that they are see through once wet although they have lining. This is very disappointing, especially because this swimwear is marketed as surf wear. I can't imagine sitting in the line up in a see through swimming top. It won't get dry as you are constantly in the water so it will be wet all the time. The straps also are not adjustable, they are quite stretchy, so unfortunately offer zero support! They are also too long for me, so they slide off very easily. The cup size fits well and the fabric is very soft and nice. I loved the style and colour as well. This could be so good, if only designed a bit more thoroughly and actually tested in the water.”
