“Sorry I returned my WALLIEN. According to the size chart I would need an S. On the advice of an experienced friend I bought the M. But even this was too small I think the costs are too high to order again and see if L fits. 😩”
Hi there! Thank you for sharing your thoughts. I'm sorry to hear that the size wasn't quite right for you. It can be tricky to find the perfect fit, and I understand your frustration with the costs involved in reordering. Please check out our return policy for exchanges. It might be worth it to get the size that suits you best. If you have any questions or need assistance, feel free to reach out. We're here to help!
“I love the Wallien website, great styling and photography. I love the simplicity of the branding and the colour combinations used within the colour block styles.”
“The team are amazing , they test me sooo good, I had a problem with my wetsuit and they sent me a new one but not really happy with the quality. Still same problems , zip getting yellow, water coming trough since the beginning , the seams are coming out .sorry about that. Always thank you”
“I'm always a fan of Wallien. I bought most of my surfing outfits here. I find them very comfortable and stylish. I recently bought my full wetsuit 3/2. I'm on a size 8. I got the monochrome black by Nikki. No trouble getting in the wetsuit except for the neck part. It was so tight and doesn't have a bigger opening on the chest area. I actually strained my neck by getting in the small opening. I managed to put it on fully. The neck part is so tight and uncomfortable. I ended up just not wearing it. It's more comfortable without it even I just let it hang on the side of my neck. The suit had kept we warm at least. No trouble paddling as the arm and legs fits snuggly. I suggest maybe make the neck opening a lot wider for easy neck access and not as tight to limit breathing and blood circulation. Maybe, have a wetsuit with back opening instead. Hope this feedback helps.”
“The Wallien brand ticks a lot of boxes so i had really high hopes for their products, delivery was speedy and the product is very flexible. Unfortunatley with leaking seams, neck, ankles and wrists the wetsuit is not made for warmth.”
“I really like the fit. The swimsuit always stays in Place Even in Heavy wipeouts.
But I have only worn the swimsuit a few times and unfortunately it is already broken.
I have attached a photo of the hole at the seam.
Is it possible to get the Swimsuit again or exchange it?”
Hi Gina, thank you for your feedback! Grea to hear that you like the fit. And I'm sorry for the hole in the suit. This is the first time this has ever happened on this model, so I'm assuming this is a manufacturing error. I will contact you separately to find the best solution. Have a great day!
“It took a long time to arrive too and miraculously arrived 24hrs after I complained. I shouldn’t have to email twice to get through your complaints firewall either. The ‘you look like you’re looking for your item, have you tried tracking it?’ Was very patronising,”
Hi Ros, thank you for your feedback. We use some automation rules to handle the request of our customers so that we can make it more efficient. We are a small team so try to get as much done as possible with what we have. We will look into making sure if does not come across as patronizing. That's the last thing we would live to convey towards our customers. Again, thanks for the feedback.
