“Sorry I returned my WALLIEN. According to the size chart I would need an S. On the advice of an experienced friend I bought the M. But even this was too small I think the costs are too high to order again and see if L fits. 😩”
Hi there! Thank you for sharing your thoughts. I'm sorry to hear that the size wasn't quite right for you. It can be tricky to find the perfect fit, and I understand your frustration with the costs involved in reordering. Please check out our return policy for exchanges. It might be worth it to get the size that suits you best. If you have any questions or need assistance, feel free to reach out. We're here to help!
“I wanted to return it but cannot find any details on how I do this easily included in the delivery. I'm still waiting to hear about the exchange rate overcharge from Euros to GBP and keep drawing a blank from your office. This doesn't make for happy customers.”
“I’ve bought a spring wetsuit before with Wallien and there isn’t another brand I’ll go to for water sport. My new Wallien wetsuit’s performance is high quality, extremely comfortable and feels amazing on my body!”
“My lovely suits (2 springuits , 1mm and 1.5 mm ) are so lovely to wear and look fabulous: However, the quality was not good.
Seam opened: little holes appeared in one sleeve and on the heavier one, the inside material separated from the outer material in one section. Apparently this is not covered under the no nonsense warranty! Both suits were worn with carefulness and rinsed after each wear exactly as instructed and with great care. I am very disheartened as I love them both.”
“Runs very small! I’m a size 12/L usually in Speedo and Nike swimmers but i ordered an XL cause I read a review saying it was short in the body. But the XL was too small by a mile! I then ordered a XXL and there was hardly a difference. Consider making a long torso body swimsuit option and please make sizes inline with every other brand in the world! The cut on the lev is also too low, please make a high cut leg for a more flattering fit. When returning both pairs the label didn’t download making it a lengthy process contacting and hearing back from two different departments of wallien. Also these are a rip off! Over $200 for a pair of sub-par swimmers from an unknown brand.”
Dear Customer,
Thank you for sharing your feedback regarding your experience with WALLIEN swimwear. We truly value your insights, as they are essential for us to enhance our products and services.
We sincerely apologize for the sizing issues you've faced; it is crucial for us to provide accurate and comfortable fits. Your suggestion for a long torso option and adjustments to the leg cut are valuable, and we will certainly take them into consideration as we work on our future designs.
Regarding your experience with the return process, we regret that it was cumbersome and not up to our standards. We sent the label within a day of you communicating with us. Your concerns have been noted, and we are committed to improving our communication and efficiency in handling such matters.
We appreciate your honest feedback, and we are striving to create a better experience for all our customers. Should you have further suggestions, we would love to hear from you.
Thank you for your understanding.
Best,
Hi Susan, thank you for your kind words about our customer service! I'm sorry to hear that the suit was too small, and I totally understand how disappointing that can be. We're always striving to improve our sizing options, and your feedback is invaluable. If you need assistance finding the perfect fit in the future, don’t hesitate to reach out. We're here to help!
“Fantastico ! What a wondeful product. Wore it this weekend at a retreat in Morocco. Love the fit, style and uniqueness of it. 5/5 Nothing but love for this brand .”
