Dear Customer,
Thank you for your feedback and for expressing your concerns. We sincerely apologize for the inconvenience you're experiencing with the size and the delay in handling your refund request. This is not the service we strive to provide, and we appreciate you bringing this to our attention.
We have been in communication with the warehouse, and we kept you in the loop regarding the return process. We can assure you that we are working on resolving the matter as fast as possible.
We are looking into this matter and will work diligently to ensure your request is addressed as swiftly as possible. Your experience is important to us, and we are committed to improving our service.
Thank you for your understanding.
Best regards,
“Love it. It feels like a weighted blanket. Helps me feel grounded. The only small critique is that the hood catches a lot of wind when biking. It becomes like a mini windtunnel. And maybe add the option for a smaller coat.”
“Great service - very swift & good delivery.
Only comment is I bought 2 suits very similar & they arrived in different wrapping - one with bag, one without.”
“Really happy with all my wetsuits so far, they are my favs, fit perfectly, comfortable and keeps me so warm ! Even my surf mates ended up ordering one for themselves ❤️💜”
Dear Customer,
Thank you for your feedback regarding the condition of your wetsuit. We’re sorry to hear that it arrived with the front label glued together and that you found the inside material unsatisfactory. This is certainly not the quality we aim to provide, and we appreciate you bringing it to our attention.
We want every customer to have a positive experience with our products, and we are dedicated to resolving issues like these. Our customer support team has reached out to arrange an exchange.
Thank you for your patience and understanding.
Best regards,
“Wallien is such a fantastic brand! I love that their wetsuits are designed specifically for women—they fit perfectly and look amazing. Plus, their commitment to sustainability is a huge bonus. It feels great to support a brand that cares about the planet while delivering such high-quality gear. Definitely my favorite for surf essentials!”
“it took 3 weeks to get the package and than the size was not good. To send the package back costs 10 euro alos to exahnge it. So why would I exhange it for another size if i have to pay. Very disappointed service. Also like to be able to speak in Dutch when its a dutch company.”
Dear Anne,
Thank you for your feedback and for sharing your experience with WALLIEN. We deeply regret that your order did not meet your expectations regarding size and that the return process felt inconvenient. Your frustration regarding the shipping time and return costs is completely understandable. The reason it took time to get the package to you is due to the wrong postcode that you had put, and we had to get in touch with the couriers, who had to send the item back and then resend it to the correct address.
We also acknowledge your desire to communicate in Dutch as a Dutch company, and we are working towards improving our multilingual support to better serve our customers.
We appreciate your honesty, as it helps us grow and improve our service. Please know that your concerns are being taken seriously, and we're committed to enhancing the customer experience moving forward.
Thank you for your patience and understanding.
Best regards,
“Sorry I returned my WALLIEN. According to the size chart I would need an S. On the advice of an experienced friend I bought the M. But even this was too small I think the costs are too high to order again and see if L fits. 😩”
Hi there! Thank you for sharing your thoughts. I'm sorry to hear that the size wasn't quite right for you. It can be tricky to find the perfect fit, and I understand your frustration with the costs involved in reordering. Please check out our return policy for exchanges. It might be worth it to get the size that suits you best. If you have any questions or need assistance, feel free to reach out. We're here to help!
