“Absolutely in love with my new wetsuit. I’m so glad I got one in each color because they are both gorgeous. The material is soft & stretchy & the fit is perfect. Doesn’t ride when I’m surfing which I’m super happy about. Will definitely buy more Wallien wetsuits in the future!”
“I ordered two springsuits and only one was delivered and it took several weeks and many emails before they returned the money for the second one - the service and communication was extremely poor”
Dear Barbara,
Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with WALLIEN. We truly appreciate your honesty and the opportunity to improve our services.
Firstly, we would like to sincerely apologize for the inconvenience caused by the issue with your order. We understand how frustrating it must have been to receive only one springsuit despite ordering two. Furthermore, the extended delay and lack of proper communication in returning the money for the missing item is certainly not reflective of the level of service we strive to provide.
We deeply regret any inconvenience this may have caused you and assure you that we are taking your concerns seriously. Customer satisfaction is of utmost importance to us, and we genuinely want to make things right.
Once again, we express our gratitude for your feedback, as it helps us improve our overall operations. We value your satisfaction as our customer, and we are determined to address these issues promptly. Should you have any additional suggestions?
Posted 7 months ago
Hi Barbara,
Thank you for your feedback, and we sincerely apologize for the delays you experienced. Unfortunately, our warehouse was temporarily understaffed, which caused some delays in communication.
We’re happy to let you know that the issue has now been resolved, and we are fully staffed and ready to ensure that this won’t happen again.
We truly appreciate your patience and understanding. If you need any further assistance, please don’t hesitate to reach out.
“The anticipation to wear my WALLIEN because of it's beautiful classic cut and colour was huge! When I finally wore it out for a surf and I felt how soft and flexible the material was against my skin I was in disbelief! I have dermatitis and the material did not irritate me once as other fabrics do, I am looking forward to investing in WALLIEN more. I am ecstatically happy I have found a brand that can make my experience of surfing smooth and pain-free! Thank you for making me feel my power and grace!”
“the service is excellent, i had to return the swimsuit because it was far too small ( may be revise the maattabel/ size chart?) and the return/ exchange process went smootly and with clear communication”
“I love Wallien products. Find they fit perfectly & last well, even with frequent swimming in both freshwater & chlorinated water.
This suit is broader at the shoulder than the other styles and the material isn’t quite as soft as the those other styles.
Having said that the black contrasted with white zip is super flattering & fits well.”
“Unfortunately poor quality; stitching is already coming apart on the chest and the glue that has been used isn’t strong enough, definitely wouldn’t pay full price.”
“I specifically purchased this bathing suit to use a few times a week in an infra red sauna and cold plunge pools. Stylish, comfortable and such a great quality. It is perfect!”
“Loved the colour and the beautiful soft material. Fit was a little tight on my legs.
Can you do a front zip with the other designs too?
Was worried that the front zip style was too high on the bottom so chose the boy leg instead. Not sure that was the right decision.
However - still love it and looks good”
