Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,273 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs!!! When I first ordered I received no confirmation, this took around a week to get a reply and source my order. They then ordered my paper from another supplier, another few days went by and still no confirmation regarding the paper being dispatched. I got an answer a few days later saying my order had been lost! It then got re ordered by wallpaper online and it has arrived today. They have only re ordered 16 rolls instead of 17 so now after waiting 3 weeks I am a roll short. Customer service is next to non existing and you can’t get a reply for a few days and they also can’t get the order right. I am now going to try for a refund for my missing roll. Again, probably won’t get a reply.”

Helpful Report

Posted 4 years ago

Hi - thank you for your comments. Firstly I apologise for the problems you've had. Order volumes are very high at the moment, and some of our suppliers have been under increased pressure, not an excuse, but occasionally errors occur. I've looked into the service you've received from our team as we pride ourselves on professional and caring customer service. I can see you were replied to within 24 hours on multiple occasions, and kept as informed as possible throughout your issues. As you can imagine there are lots of customers who need replies from us, daily. We reply to everyone, in order, sometimes that means you have to wait a day for a reply. If we gave you the impression we could get back to you quicker, please let us know and we'll rectify that. The team are aware of your comments and will refund your missing roll asap.

Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“Awesome wallpaper. It looks absolutely amazing on my bedroom wall. Good quality.”

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Posted 4 years ago

“Easy to order a roll to finish a bed room, delivery was a little longer, but then we live on the western Isles so not a problem. We were advised of delay so all good, thank you very much. Definitely will use again.......soon!”

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Posted 4 years ago

“Very easy website, easy ordering and fast delivery. Excellent service”

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Posted 4 years ago

“Super quick delivery very efficient company would recommend”

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Posted 4 years ago

“Very pleased with choice available and prompt despatch of order .”

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Posted 4 years ago

“My wallpaper is not here and I have no way of contacting you that works. I have emailed several times and no response. You told me Wednesday this week at the latest and it has not arrived. My decorator finishes working here today ....very very disappointed ....most especially with the lack of response to my emails and the inability to be able to call you”

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Posted 4 years ago

“Quick and efficient service , would use again and would recommend.”

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Posted 4 years ago

“very pleased”

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Posted 4 years ago

“No complaints from us. Easy to order and delivered a few days later. And Wow!!! What lovely paper, the quality was excellent and great to put up. And the end result is a beautiful decorated room. We will definitely us Wallpaper Uk again. Thank you.”

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Posted 4 years ago

“Very prompt delivery and nice sample piece.”

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Posted 4 years ago

“Fantastic quality wallpaper, delivered very quickly and at a very good price. Thankyou”

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Posted 4 years ago

“Very happy with my purchase and it looks lovely in my lounge”

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Posted 4 years ago

“Very happy with the service and product”

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Posted 4 years ago

“Brilliant service. From ordering to checking with me re delivery. More than helpful....actually delivered ahead of schedule. Defnitely recommend”

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Posted 4 years ago

“Never had a problem from start to finish, everyone helpful and love the wallpaper”

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Posted 4 years ago

“Loved the sample which the quality was lovely and ordered my rolls of wallpaper which arrived in just a few days, can't wait for my room to be decorated.”

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Posted 4 years ago

“My order hasn't arrived trying to sort thing out but company have stopped responding to me so angry .........”

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Posted 4 years ago

Hi Dave I'm sorry to hear that - the team regularly respond to all customer queries. I've asked the Customer team to look into your issue, they will contact you soon. Thanks, Craig

Posted 4 years ago

Hi Dave, thank you for your feedback. It is always important to us to ensure that we provide the best service possible. We have, therefore, thoroughly looked into this and can see that we have responded to your emails within 24 hours and more than once in this short time period. It would then seem unfair to review that we had stopped replying when this was not the case. In regards to your lost delivery - the courier did confirm the GPS location of your address which was why we had to investigate this. Despite them not crediting at all due to the evidence they provided of this delivery, we took on the full cost of the order and fully refunded you. I do hope you can reconsider this one star review as we have done all within our power to assist you and provide you the best service despite the circumstances we were faced with. Thanks, Claire

Posted 4 years ago

“Fantastic service, highly recommend Wallpaper UK. Katie went above & beyond to make sure my wallpaper arrived on time, answered emails really quickly & was amazingly helpful.”

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Posted 4 years ago

Wallpaper Online is rated 4.5 based on 1,273 reviews