“Just a note to commend Emma who spoke to my 84 year old dad and I on 29/2. Emma told us that Duncan would come to survey my dad’s property on Sunday 3 March in the afternoon. My husband was incredulous that someone would ‘turn up’ on a Sunday but Duncan and Emma proved him wrong!
Duncan called about a hour before he was due to arrive to advise us that he was on his way. My dad has had 3 surveys now. GreenerEnergy Group and British Gas and Duncan/Warmworks. Duncan was by far, the most professional, knowledgeable and amiable. He patiently and clearly explained and reassured my dad whenever he asked a question. He is exactly the kind of interpersonally skilled person that can deal with older people. (And non-technical people like me).
The very capable and friendly Emma told us that Duncan had helped her out by squeezing us into his Sunday workload. We are very grateful to Emma and Duncan. Outstanding customer service!”
“Having began the journey of getting new storage heaters with Home Energy Scotland and then onto Warm Works, I cannot fault the company at all. They coordinated the surveyor appointment, technical expert appointment, communicating at all times. Everyone arrived when they should have and I was made at ease at every stage.
When it came to the installation, the communication and attentiveness from the company was excellent. Storage heaters were delivered when they said they would be, carpet fitter uplifted carpets when he said he would attend already for the installation.
The installation was amazing, the men worked all day and only took a 15 minute lunch break, even though drinks were offered. The men laid sheets to keep the rooms clean and when completed, tidied up, you'd never have known they had been working. Carpets relaid the next morning and all completed. Coordination was 100% from start to finish. I can't thank them enough for making the process so easy and efficient, especially when there was a 90 year old to be considered.
Thank you again”
“I had a boiler radiators thermostats valves smoke alarms and a carbon dioxide unit fitted on October 6th. I was so happy with all the work carried out. The workmen were so polite and helpfull and there was no tidying up when the work was completed. Thank you all once again for all the work that was carried out.”
“Warmerwork Scotland...theScottish Government scheme to replace obsolete Total Control radiators in houses where the owner qualifies for this scheme.....and it was such a positive experience we had that I want to say thank you to all the staff with whom we had contact.....Such an efficient, helpful team... A seamless operation...all so well co-ordinated.
Very impressive.
Thank you!”
