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WasteOnline Reviews

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

Company Reviews

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Phone:

0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Keith Humphries

WasteOnline 5 star review on 7th May 2021

WasteOnline 5 star review on 25th April 2021

WasteOnline 5 star review on 22nd April 2021

WasteOnline 5 star review on 21st April 2021

WasteOnline 5 star review on 30th March 2021

WasteOnline 5 star review on 30th March 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up day late Should have been picked up two days ago, still not been collected which is an inconvenience as the skip is behind locked driveway gates so somebody has to be home all the time and the ironic thing is if I go out and collection fails I get charged!”

Posted 3 years ago

“Very good service until collecting as my skip was still not collected 2days after receiving an email telling me that it would be collected that day 😧”

Posted 3 years ago

Hi Anon, We can only appologise for the late collection. This is not unusual during the last & first weeks of the year. We will look to improve the accuracy of our ETA's around this time, Take Care & Stay Safe, The WasteOnline Team.

Posted 3 years ago

“We have had two skips in the recent weeks and everything has been ok, until the driver who collected the last skip had a very bad attitude. John Young JY AUto Electrics Ltd”

Posted 3 years ago

Hi John, We're really sorry to head the driver wasn't very respectful on the last collection. We will submit a report to the supplier partner in question to ensure this doesn't happen again. Take Care & Stay Safe, The WasteOnline Team.

Posted 3 years ago

“Would have liked to have been able to have for an extra day or two. Had the skip hire before from skip company and dont normally pick up until you ring them. But these arrange collection also”

Posted 3 years ago

Hi Anon, We have to arrange a collection date by request of our supplier partners, however if you get in touch we will almost always be able to extend your skip hire, more often than not, for free. I hope this helps for next time, Take Care & Stay Safe, The WasteOnline Team.

Posted 3 years ago

“Delivery was on the day arranged but collection was two days after the arranged date even though I was getting text and email saying it was going to be collected on the arranged date.”

Posted 3 years ago

Hi Nigel, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Expensive and don't like no reply e mails or phone number to discuss.”

Posted 3 years ago

Hello Patrick, We are terribly sorry you weren't 100% satisfied with the service we provided. We take all feedback very seriously. We will be in touch shortly to ensure that we do anything we can to make sure any concerns are addressed. Thank you, The WasteOnline Team.

Posted 3 years ago

“I booked a skip for 5 days and it was delivered half way through day 1 and early in day 5 which only gave me 3 and a 1/2 days to complete the job.”

Posted 3 years ago

We are so sorry that the delivery was delayed and the collection was early. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“The size of the skip was not as ordered so was unable to complete job but apart from that it was delivered and collected as predicted”

Posted 3 years ago

Thank you for the feedback, we really appreciate it. We are pleased that WasteOnline could provide a great service. The WasteOnline Team.

Posted 3 years ago

“Very easy to book and not a bad price. Skip was dropped off exactly when I requested although it was put on the opposite side of the drive I asked for away from the side gate and they’ve took a chunk out of the concrete print!!”

Posted 3 years ago

Hello Steven, we are terribly sorry to hear that there has been some damage. I have passed your feedback over to our customer service department and will look into this further. Thank you, The WasteOnline Team.

Posted 3 years ago

“The collection and delivery drivers were excellent. My only gripe was requesting a pick up on a said date, and having this confirmed it was not carried out to the following day”

Posted 3 years ago

Hi Robert, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service team. The WasteOnline Team.

Posted 3 years ago

“Good price, delivered on time. Collection was supposed to be 2 days ago but the skip is still sitting in our drive even having received an email advising it would be collected on the agreed day between 07:30 and 17:30.”

Posted 3 years ago

We are so sorry that the collection is delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Skip delivery didn't happen until two days after the date specified on the confirmation email, and only then because I'd phoned on the second day. Skip was due to be collected 2 days ago and I'm still waiting for that to happen. Technically that's still within the 72hrs leeway that they advise, hence I've not rated as very poor. The only reason I've been so generous as to give a 3-star rating is that the lady who dealt with my call to enquire about the delivery delay accepted it was their admin error straight away and called suppliers to ensure I had a skip for 0730 the following day. So, great customer service, but only in response to a failure in customer service!”

Posted 3 years ago

Hi Simon, We are so sorry that there was an admin error that resulted in your skip delivery being delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“Extremely good service, however, my early collection was confirmed for 1 date but not communicated to the supplier and ended up 24hrs late.”

Posted 3 years ago

We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Good service at an excellent price, but the pick up was a week later than requested!”

Posted 3 years ago

Hi Laurence, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“Delivered on time, but skip not collected yet.”

Posted 3 years ago

Hi Chris, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Skip not collected on date arranged and price seemed high for size of skip”

Posted 3 years ago

Hi Keith, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your Feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Delivery on time and driver helpful and polite. Unfortunately the skip was not collected as arranged and was eventually picked up 10 days later. Not ideal as we waiting for photos to be taken to get the property on the market.”

Posted 3 years ago

Hi Les, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“Initial booking was fine, but when I wanted to change my pick up date, it would not allow me to do this on My Account, which I was told I would be able to do. It did get it resolved, through the online chat. Drop off and pick up were fine.”

Posted 3 years ago

Hi Lorraine. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Very prompt delivery by pleasant young man. Not so quick to collect, though, as skip still here! (Should have gone Monday)”

Posted 3 years ago

Hi Chris, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed onto our customer service department. The WasteOnline Team.

Posted 3 years ago

“Driver refused to collect the skip after I had missed him due to going up the shop. Now I’m told that you are going to charge me £90. Oh no you are not”

Posted 3 years ago

Hi G, thank you for your feed back. We are very sorry about this disruption. This has been raised as a concern and passed to our customer service department to action. Any further issues, please do not hesitate to contact us. Thank you, The WasteOnline Team

Posted 3 years ago

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WasteOnline is rated 4.6 based on 2,615 reviews