WasteOnline Reviews

Name: WasteOnline
Address: River Torne House, 323 Bawtry Road, Doncaster, Doncaster
Rating: 4.61

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

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0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The skip was supposed to be collected last Monday and is still on site”

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Posted 2 years ago

Hi Jessica, Sorry to hear that you had a delay in your skip collection. This feedback is really useful to be able to improve our service going forward. The WasteOnline Team

Posted 2 years ago

“I find it amazing that I have been sent this for feedback for a skip that was delivered a day late after chasing 3 times and was due for collection 2 days ago and is still sitting on my drive! If you want a reliable service and the skip on time, find another company”

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Posted 2 years ago

“My skip got picked up 3 days early and was also in a really bad location”

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Posted 2 years ago

“Skip delivered on the day it was supposed to be, however we are still waiting for it to be collected despite several emails chasing this and promises of collection from yourselves.”

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Posted 2 years ago

“my skip was to Be pickup up on the 3rd, still on driveway. Ive had many Skips from you always been good, not this time”

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Posted 2 years ago

“Drop off and use is all fine but it should have been collected on Friday. It’s now Sunday and it still hasn’t been collected as yet. We have to park our cars on the road so it’s inconvenient.”

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Posted 2 years ago

Hi Ian, I am glad the drop off went okay. I see our Customer Service Team has been looking into this to get this rectified ASAP for you. I hope this is promptly resolved. - The WasteOnline Team

Posted 2 years ago

“Delivery was 4 days after promised, worse still I had to chase rather than someone call me to explain there was an issue. Even when I arranged for collection to be extended by the 4 days, the message clearly didn't get through to the skip company as they turned up to collect on the original date. Thankfully dealing with the skip company directly was more useful and after quick call to them we got it sorted and they came back 4 days later. Using an Intermediary is supposed to make life easier, not harder. They take your money and that's all they really care about. Any issues you'll have to sort yourself. Won't be using them again, hopeless.”

Helpful Report

Posted 2 years ago

Hi Rich, I am sorry to hear you were displeased with the service we provided, I have looked into this for you as a matter of urgency and can see that the supplier did not book the delivery on when we first requested, thus causing the initial delay with delivery. We try our best to meet customer needs and sometimes being an intermediary requires the third party supplier to comply as well. Unfortunately on this occasion there was a breakdown with them receiving our initial order. We hope we can rectify this in future for you by giving us another opportunity to show you how well we usually work. Many thanks The WasteOnline Team

Posted 2 years ago

“Magda is lovely but skip arrived two days late which causes lots of hassle and should have been picked up last Friday…still waiting! No discount for poor service…”

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Posted 2 years ago

Hi Laura, Thank you for your kind words regarding our staff, we have investigated this with the supplier to ensure this does not happen again. We do not wish to cause any hassle or inconvenience and we certainly hope if you ever need a skip again you can rely on us to provide a significantly better service moving forward. Many thanks, The WasteOnline Team

Posted 2 years ago

“Booked a skip, delivery was fine should have been collected from my drive 13 May. Its now the 15th May and the skip is still here.”

Helpful Report

Posted 2 years ago

Hi Jack, We are very sorry to hear of the situation you report, we can only apologise on behalf of the supplier which was chosen to collect the skip on your desired date, sometimes delays are caused due to unforeseen circumstances. We hope this has not put you off using us again in future as we would like the opportunity to make this up to you by providing you with an A* service from start to finish. Many thanks, The WasteOnline Team

Posted 2 years ago

“Skip not delivered on day expected therefore whole day wasted. Delivered the next day. Also had e mail to say it would be collected but again not yet picked up!”

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Posted 2 years ago

“Skip had four holes due to rust and glass spilled out on to my garden.”

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Posted 2 years ago

“Expensive skips hard site to re order or have skip picked up early appears to alway be third party contact can't deal company who do drop & pick directly.”

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Posted 2 years ago

“the skip was 3 1/2 day late it cost me time and money. office staff helpfull.”

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Posted 2 years ago

Hi Edwin, We offer our sincere apologies about the delay, we extended your time with the skip to correlate with the day it was delivered, in hope that this would still allow you enough time to fill it. We hope this was the case! We appreciate your kind words in regards to our staff. Thank you. The WasteOnline Team.

Posted 2 years ago

“Having booked a skip on line a week ahead, I was then contacted to say they couldn't deliver that day! Very strange as they are supposed to have access to many skip operators. Having re-booked, I received a text on the day saying the skip would be delivered any time between 7.30 am and 5.30 pm and possibly the next day! There was no mention of this when booking. The skip delivered was unfit for purpose, having a paper thin bottom and many holes. The skip company refused to change it and the first half hour of loading was taken up with putting a layer of polythene and boards on the bottom to prevent the contents from falling out.”

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Posted 2 years ago

Hi Irene, Thank you for your review, we take all feedback seriously and this is something that will be looked into with the supplier we chose to provide your skip, Unfortunately we can't maintain all of our suppliers skips to the standards we would hope for. We can only apologise for this inconvenience and certainly hope that this did not stop you from completing your project. The WasteOnline Team.

Posted 2 years ago

“Skip delivery was 2 days late and then picked up early as never had as long to fill it hence late delivery will not use your service again plus over priced”

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Posted 3 years ago

“Skip was delivered late by a day, no way to contact skip provider, no ETA other than all day. Used to ordering directly with skip companies local where communication is far better”

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Posted 3 years ago

“Ordered skip week in advance but Wasteonline had to move it to following week. They book your order take your payment only then try to find a local skip company near your address to deliver skip. I had no prior call on the deliver day as i requested and the skip was never collected on the date agreed. Price for skip was competitive but service was poor”

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Posted 3 years ago

“Didnt turn up on the date agreed. No communication.”

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Posted 3 years ago

“Too many errors - plus took money , arranged skip and day before told me they could not get skip for 8 weeks. After that service ok but emails rubbish and a pick up was arranged with a refund. Emails kept refering to a skip with original ammount as " computer was programmed to do that"”

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Posted 3 years ago

Hi anon, sorry to hear that you had some issues with your order. I'd be more than happy to look into this as some of the comments there sound unusual from my experience in the team. If you can contact us with your details. Thank you, the WasteOnline Team.

Posted 3 years ago

“Was late by a day and didn’t tell me it was going to be late till I rang up and asked for it to be the last drop of the day so my pregnant wife didn’t have to sort it out and it arrived 10 o’clock not a good experience”

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Posted 3 years ago

Hi Daniel, we're terribly sorry there were some delays getting your skip to you. Feedback is very important to us so I will follow up with the team & waste carrier to ensure we tackle this in the future. Thanks, the WasteOnline Team.

Posted 3 years ago

WasteOnline is rated 4.6 based on 2,615 reviews