WasteOnline Reviews

Name: WasteOnline
Address: River Torne House, 323 Bawtry Road, Doncaster, Doncaster
Rating: 4.61

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

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0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t do what they say or even when they text you to say skip will be collected today No contact either and they don’t seem to know what the other person in the office is doing even after all my phone calls Disappointing”

Helpful Report

Posted 3 years ago

“It was suppose to have bin picked up Monday and still sits on my drive”

Helpful Report

Posted 3 years ago

Hi there, We are terribly sorry that the skip is still with you after the collection date. This kind of feedback is very important to us. I will raise this issue with my operations team now, Thank You, WasteOnline.

Posted 3 years ago

“I know it is the covid period however I am a nurse. I asked twice for a call back before skip arrived did not receive. Then when I wanted to return early You sent me a delivery date. I responded that It was for pick up and please call my husband but you sent a text he took the time off work. Very poor communication. I since find local firms were cheaper and from my experience communication would likely to be better. Very disaapointed”

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Posted 3 years ago

“Great drop off nice and early by. Friendly driver, however collection should of been Friday waited in all day with a no show... still no collection as of Sunday”

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Posted 3 years ago

Hi there Simon, Really sorry for this late collection. I will get this escalated immediately and someone will be in touch. Thanks for letting us know the difficulty you have had, we will take this on board as an area to improve. Thank you, The WasteOnline Team.

Posted 3 years ago

“a day late in the delivery, and still waiting for it to be picked up three days after pick up date”

Helpful Report

Posted 3 years ago

Hi Kevin, we are really sorry the skip is late on it's collection. The team are looking into this now and will be in touch, thanks for your feedback, The WasteOnline Team.

Posted 3 years ago

“I ask them to take it but they haven't they tw”

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Posted 3 years ago

Hi there, I'm really sorry to hear that the skip is yet to be collected. We have a customer service team waiting to help resolve this for you if you would kindly get in touch. I've tried to look up your details but the review has been left anonymously so I can't find anything, unfortunately. Many Thanks, The WasteOnline Team.

Posted 3 years ago

“The Thing is ... I never requested a collection when I ordered The skip that I was aware of .. Then , when I called them To organise The collection Of the skip- The guy I spoke To / To organise collection.. He was so unhelpful !!! He Just kept saying .... 2 day turnaround ...it’s booked out after we collect it from you ...😩 Well - we still needed it at that point .. So .. ... in truth it was very rushed in the end 😳”

Helpful Report

Posted 3 years ago

Hi there Anonymous, We are so sorry that the skip hire didn't go as you expected. At the time of booking, our system takes both a delivery & collection date from you in order to secure the skip for the hire period you need, this is why the collection was already booked in. In addition to this, we are only able to offer 2 weeks hire in order to maintain skip supply. If you wish to speak to us about this, please do get in touch. All feedback is taken very seriously. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip delivered a day late, despite booking 5 days in advance. Collection was as requested, however, despite stating in the confirmatory email that the skip would be collected between 7.30am and 7.30pm the skip was dropped off at 6.30am.”

Helpful Report

Posted 3 years ago

Hi there Michael, I'm really sorry this didn't go exactly to plan for you. We are seeing on the odd occasions that deliveries do move over to the following day. You can read more about this in our COVID message on our website. All feedback is important to us to enable the improvement of our service and this will be taken on board. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip dropped off ok but I altered date of pick up to an earlier one and date didn't get changed at their end. 2nd skip arrived but couldn't drop off as 1st skip was still in driveway (I don't live at the address).Was charged a waste of journey fee which after a bit of to-ing and fro-ing got fully reimbursed from this company. Three days on and skip has still not been uplifted and have had to change dates 3 times with 2nd skip company. All in all not a pleasant experience and quite stressful. Would think twice about using this company again.”

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Posted 3 years ago

Hello there Anonymous, we are terribly sorry this didn't go as expected We can definitely look into the removals for you if you can get in touch. I can't get any details from this review as you have left it anonymously. This kind of feedback is vital to improve our service so will definitely be used to make improvements going forward, thank you, The WasteOnline Team.

Posted 3 years ago

“I ordered and payed for a 4yard skip and received a 3. Sent email querying the above, no reply. Was due to be collected 2days ago, as of this morning still on my drive!”

Helpful Report

Posted 3 years ago

Hi there Rob, We are sorry to hear that your experience with WasteOnline didn't go as expected. I have passed this to our operations team to investigate as we have not seen any emails from you. Someone will be in touch soon. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip ordered for the Monday received a call to say that due to sickness it would not be delivered to the Tuesday, I explained that it would cost me a further £50 pounds as I'd had to pay half a days labour for the Monday, I was told they would look into a discount on the skip price, no discount was applied.”

Helpful Report

Posted 3 years ago

Hi Sarah, We're so sorry your experience was as we would have hoped. Feedback is really important to us, I will send over details so that you can speak to us about this issue, Many Thanks, The WasteOnline Team.

Posted 3 years ago

“I booked the skip to be collected on Monday 18th as I have repairs to my drive being done on Thursday. Not collected Monday so I phoned and was told it would be collected Tuesday, Phoned twice on Tuesday but still not collected I have explained to them I need it gone by Last thing today (WED) I have also called this morning but it is now 13.00 hours and still not collected, Please can you let me know why this is, Please do respond as we have paid in full for a delivery and collection. many thanks geoff”

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Posted 4 years ago

Hi Geoff, I'm so sorry this collection has not gone quite to plan. We take all feedback really seriously so I will request one of the team give you a call regards this. Thanks The WasteOnline Team.

Posted 3 years ago

“Vehicle broke all flag stones on my drive really disappointed and added a unwelcome cost to the hire”

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Posted 4 years ago

“Still awaiting someone to pick up the skip”

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Posted 4 years ago

Hi Neil. We are terribly sorry to hear the skip collection has been delayed. As we speak a member of the team is chasing this up for you now. If you wish to speak to us about your experience, please get in touch. All feedback is taken very seriously and will be used to improve the service for others. Thank You , The WasteOnline Team.

Posted 4 years ago

“Skip was due to arrive on Monday but didn't turn up until Tuesday morning. However, pick up date was moved back from Wednesday to Thursday. Sadly, as of today (Saturday) the skip is still sat on my drive despite promises that it would be collected yesterday.”

Helpful Report

Posted 4 years ago

Hi there, we are really sorry the skip collection was delayed. If you can kindly get in touch with your details we will investigate. As the review has been left anon we can't follow up from here. All feedback is super important to us & will be used to improve the service we provide. Many Thanks, The WasteOnline Team.

Posted 4 years ago

“Skip is still sitting on my drive 3 days after booking the collection.”

Helpful Report

Posted 4 years ago

Good Morning Darron. We are really sorry to hear the skip is still on your property a few days after the collection was due. We take all feedback really seriously so will get this passed over to the operational team to investigate asap. If you wish to discuss this, please get in touch. Thank you, The WasteOnline Team.

Posted 4 years ago

“Poor service skip turned up 2 days late and still took back on original date of collection 2 star service”

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Posted 4 years ago

Good Morning Paul, We are terribly sorry to hear that the service wasn't up to standard. We take all feedback seriously so will look into this for you. If you have any more concerns please get in touch. The WasteOnline Team.

Posted 4 years ago

“Communication was good at the start including us being able to change the arrival date. The skip arrived on time. However after being told the skip would be collected after 12pm, it was in fact collected at 8am. We ended up having lots of leftover rubbish that did not go in the skip. Two days after collection, I received an email warning me that times may vary. Too late for us to ensure we'd filled the skip in time.”

Helpful Report

Posted 4 years ago

Hi there Hannah, Really sorry the skip as picked up earlier than expected. We will take this on board and look to implement processes to prevent this from happening in the future. If you need to speak to us about this, please get in touch. The WasteOnline Team.

Posted 4 years ago

“Was delivered late and collected well it’s still not been two days later”

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Posted 4 years ago

Hi Dean, We are really sorry that the skip service hasn't been up to standard. We appreciate your feedback and will ensure it is logged for future improvements. Right now I will pass this to our operations team to investigate. Somebody will be in touch shortly. Thank you, The WasteOnline Team.

Posted 4 years ago

“The skip arrived a day late. It was supposed to come in the morning when it didn’t arrive we emailed and was told it would be arriving that afternoon when it didn't arrive by late afternoon we were told it wouldn’t be coming that day as the driver had now run out of driving hours It was also picked up 2 days late”

Helpful Report

Posted 4 years ago

Hello Trever. We are really sorry you weren't 100% satisfied with our service. We take all feedback very seriously and endeavour to make sure that every customer gets the service they expect. If you have any other concerns, please get in touch. Many Thanks, The WasteOnline Team.

Posted 4 years ago

WasteOnline is rated 4.6 based on 2,615 reviews