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WasteOnline Reviews

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

Company Reviews

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Phone:

0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Keith Humphries

WasteOnline 5 star review on 7th May 2021

WasteOnline 5 star review on 25th April 2021

WasteOnline 5 star review on 22nd April 2021

WasteOnline 5 star review on 21st April 2021

WasteOnline 5 star review on 30th March 2021

WasteOnline 5 star review on 30th March 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we booked a skip exchange the driver wouldn't take the original skip which resulted in us having to have the second skip on the drive in the way. They also collected the second skip a week early with no warning we only realised they were collecting it when they drove away”

Posted 3 years ago

Hi Christine. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and constantly look to improve the customer experience we provide. Your feedback has been passed on to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip supposed to be picked up on Friday 14 Aug and still insitu on Sunday 16Aug. No notification or apology for not picking up. The 72 hour txt is noted on the collection notice but stayed in all day Friday and had no contact ? Very poor service in anyone's books.”

Posted 3 years ago

Hi David, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“The reason I have given this review is that I asked for an early collection and it was approved, however the skip is still on my drive. I was texted on the morning at 8.30 stating that the skip would be collected from between 7.30 am till 7pm. This did not happen after waiting in all day. I am now stuck with a skip all weekend and don’t know if it will be collected on Monday. Till that point a great service, now with no communication it has turned into a not so great service.”

Posted 3 years ago

Hi Stuart, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your Feedback has been passed on to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Pick up was great. Ordered large skip. Upon delivery given all sorts of warnings about not overloading as we were doing our drive way. ( weak concrete, soil and wood) ended up worrying about everything we put in the skip. When came to pick up driver moved easily and was unconcerned with weight at all. We are just a household doing basic jobs not a construction site- we paid 300+ for this skip and felt like we could not use it. Also have used companies in the past that empty and replace free- this company wanted to recharge the 300. Never again.”

Posted 3 years ago

We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Price reasonable, delivery of skip ok. Text regarding skip delivery time arrived after the skip. I arranged with the the skip company to change the collection date, they had not been given any date at that point. The skip was then attempted to be collected on the original date (driver stating it should have been the previous day). Driver contacted office to verify new collection date. Wasteonline then immediately contacted myself stating I had refused collection and I might have to pay a fee - which was obviously wrong. Eventually sorted out and skip collected on correct date. Again texts arrived after both skip collection times. If I hadn’t been at home then the skip would have been removed prior to me being notified”

Posted 3 years ago

We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Delivered really late collected too early”

Posted 3 years ago

Hi Maureen. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip arrived a day later than ordered and has yet to be collected now two days after originally arranged to be collected!”

Posted 3 years ago

Hi Lee, We are so sorry that the delivery and collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“A couple of issues... No option to request/ ensure a skip with a drop down door is provided The collection was late and the request I made for it to be earlier was not respected The skip itself was in pretty poor shape but did the job Delivery/ collection drivers were excellent, polite, flexible (the delivery driver even span the skip around for me so the door was at the right end) and did a neat and tidy job”

Posted 3 years ago

Hi Rob, We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review system to provide more options to our customers. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“No collection on date”

Posted 3 years ago

Hi Darren, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your details have been passed over to our customer service team. The WasteOnline Team.

Posted 3 years ago

“Skip was ordered for Friday 10th July for 14 days. Did not arrive. Received 2 messages saying lorry broken down / driver hadn't turned up. Finally delivered Tuesday 14th. 6 days later driver arrived to fetch it. I refused to let it go. 10 days later driver turned up again. Again I refused and was told I may have to pay for a wasted journey. Numerous phone calls and eventually it was agreed it could be collected after 14 days on July 28th.”

Posted 3 years ago

Hi Rosemary, We're terribly sorry that you have had some trouble with the service. I can only appologise for any inconvenience and reassure you that we will investigate this issue. If you wish to speak to us about this, please get in touch. Thank you, The WasteOnline Team.

Posted 3 years ago

“Very difficult to wait in for the skip to be delivered in a 12 hour window, then it seems indefinitely for the skip to be collected. Will have to start charging rent soon. Would recommend dealing with skip companies direct.”

Posted 3 years ago

Hi Beverley. We are terribly sorry that there were delays with the collection. We are working hard to try and improve this. We take all feedback really seriously and will definitely use this to help improve the service. Thank You, The WasteOnline Team.

Posted 3 years ago

“Collection booked for Friday but still not picked up and it’s Sunday afternoon.”

Posted 3 years ago

Hi Russell, I'm sorry the skip hasn't been picked up on time. I will ask one of the team to get in touch, thank you, The WasteOnline Team.

Posted 3 years ago

“Still waiting for the skip to be picked up”

Posted 3 years ago

Hi Nick, really sorry the skip has not yet been collected. I will pass this to the appropriate team now, thank you, The WasteOnline Team.

Posted 3 years ago

“Still not collected the skip and advised on a date. Now blocking the drive and had other deliveries”

Posted 3 years ago

Hi Chris, Im sorry the skip is still there. I will pass this on to the operations team now to investigate. Thank you, The WasteOnline Team.

Posted 3 years ago

“After receiving an email stating that the skip would be collected that day, without my confirmation, i made sure i was on site until 19.00 to sign for the collection, as stated in the email. The skip wasn't collected or the next day and on phoning the skip company i was met with a blunt reply that collection can take up to 5 days. I've now had to leave the site with open access for the collection whenever it may arrive.”

Posted 3 years ago

Hi Peter, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. This has been passed over to our customer service team to investigate. The WasteOnline Team.

Posted 3 years ago

“Hmm, agreed online dates etc, then two days later confirmation had moved original agreed date by 5 days and then wanted the skip back earlier than the two weeks agreed. Thankfully we managed to negate our disruption and additional costs due to delay. Overall not a brilliant experience as they are an agent..................”

Posted 3 years ago

“No problem until skip was collected, driver hit tree outside our house and broke off a large branch, not the end of the world but could have easily been avoided. Contacted company and asked if they could pick it up next time a skip was in the area.( Not too much to ask seeing as they broke it and left it hanging) basically they weren't interested and told me to contact the council! They broke it and just left it where it was so to my mind it was their fault, no real interest in customer relations or social responsibility.”

Posted 3 years ago

Hi John, We're sorry to hear a tree was damaged upon collection. I've checked our records and I can't see that you got in touch with us to report the problem. We have a very strict policy on property damage & we would have made the waste carrier come back to remove the branches. Please get in touch with us if this is still an issue for you. Our customer service team are friendly & professional and would have strived to ensure that this was resolved for you. Many Thanks, The WasteOnline Team.

Posted 3 years ago

“Would prefer to deal direct with skip supplier rather than through a third person. Cost saving was not worth it.”

Posted 3 years ago

Hi there, We are really sorry you didn't have the experience with us we would have hoped. Please get in touch with us with any concerns you have and we will look to address them. Thank you, The WasteOnline Team.

Posted 3 years ago

“WasteOnline were good and quick to order with. However, there company they used LMD skips failed on collecting it and completely failed on delivery and collection of another skip I ordered from LMD direct. I would not use WasteOnline again if they used LMD skips”

Posted 3 years ago

“Was refused pick up Monday due to over filling told it would be collected Tuesday No one came despite skip being correctly filled No communication from your team”

Posted 3 years ago

Hi Roger. Really sorry about this. I can't see that there have been any issues reported. I will request this be investigated asap. Thank you.

Posted 3 years ago

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WasteOnline is rated 4.6 based on 2,615 reviews