WasteOnline Reviews

Name: WasteOnline
Address: River Torne House, 323 Bawtry Road, Doncaster, Doncaster
Rating: 4.61

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

Company Reviews

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Phone:

0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable”

Helpful Report

Posted 3 years ago

Hi David, we're sorry to hear that you ran into some issues. Please get in touch if you wish to discuss this in more depth, take care, the WasteOnline Team.

Posted 3 years ago

“Got a phone call to say skip would be delivered one day late, stayed in, it didnt turn up, but did the following day without notice, so two days late. Got a text to say skip would be collected that day , it wasn't it was picked up the following day..”

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Posted 3 years ago

“2 days late collecting the skip , had to chase to get it emptied”

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Posted 3 years ago

Hi Mark, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“Site graphics suggest skips with doors. I clicked and purchased based on this and received a conventional type no door. Was subsequently advised that skips with doors should be requested - but again, no mention anywhere on the site of such requirements ! I was also advised during phonecall after delivery of oncorrect skip that one's with doors were not 'really' provided due to issues with Health & Safety over recent years. My response was same as the sub-contrated company driver on site....We laughed !! They have several and deliver all the time!!! Won't be using this site again and will discourage anyone who asks my opinion.”

Helpful Report

Posted 3 years ago

Hi Tim, We are sorry that you feel the graphics on our site are not a true representation of what we offer. We do have an live online chat available on our site where our customer service team can advise on requests such as a drop down door. We appreciate all feedback and will pass this on to our web content team to review. The WasteOnline Team.

Posted 3 years ago

“You haven't collected it yet 3 days after deadline”

Helpful Report

Posted 3 years ago

Hi Graham, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“v Poor at communication .If I had searched more id have got a better service on the same terms by going to the skip companies themselves. Note the company provides no way of easily contacting them and to my knowledge no phone service . Avoid”

Helpful Report

Posted 3 years ago

We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Your feedback has been passed over to our customer service de. Thank you, The WasteOnline Team.

Posted 3 years ago

“Be aware your skip will be picked up after a short 14 days. If because of Covid or any other reason you need it to stay longer it will become very dear.”

Helpful Report

Posted 3 years ago

Hello Astrid, We are terribly sorry you weren't 100% satisfied with the service we provided. We take all feedback very seriously and it has been passed over to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“The skips have not been collected when they said they would. This has now resulted in complaints from parents of the school.”

Helpful Report

Posted 3 years ago

Hi Malcolm, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to the customer service department. The WasteOnline Team.

Posted 3 years ago

“Skip still not collected 2 days after when it should of been. Even after requesting that it is collected after being a day late.”

Helpful Report

Posted 3 years ago

Hi Piers, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Great service but always late at picking skip up last time one day, and this time 2 days and still waiting”

Helpful Report

Posted 3 years ago

We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to improve this service. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“The original ordering was fine but when trying to organise an exchange of skips although the online home page directed me to my account page there was no box to click on & trying to speak to someone in person took ages. I was then told to order a new skip and although the dates were incorrect they would be changed along with detailing it was infact an exchange required. But this didn't happen and was collected a day late with no mention of an exchange but eventually the driver sorted the problem.”

Helpful Report

Posted 3 years ago

Hi Mark. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication. Your feedback has been passed over to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Communication and customer care lacking”

Helpful Report

Posted 3 years ago

Hi (Name). We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & customer care to better inform customers. Your feedback has been passed over to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip was guaranteed as a next day. I ordered skip on a Friday morning expecting it to be delivered on Monday. It didn’t turn up till Tuesday afternoon. This was all due to traffic apparently (I did receive 10% credit for this inconvenience). Skip was then due to be collected on Friday AM, it was picked up at 3:30 on Friday afternoon. Timeframes are poor and there is little to no control on when the skips will be picked up, will go direct to the skip companies next time. Online chat was good although talking to a person on the phone is always 100% better.”

Helpful Report

Posted 3 years ago

We are so sorry that delivery and collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“waste on line we helpful but the company who were delivering the the skip were 4 days late in supplying the skip”

Helpful Report

Posted 3 years ago

Hi Craig, We are so sorry that the delivery was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“The customer service for this scompany is fantastic and the prices of skips in keeping with local market averages. That said they make there profit in charging extortionate fines when skips are ‘overloaded.’ If you are not pushed for time I suggest dealing directly with the supplier.”

Helpful Report

Posted 3 years ago

We are terribly sorry you weren't 100% satisfied with the service we provided. We take all feedback very seriously. Your feedback has been passed over to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Service was good but the skip sizes are incorrect. There were o acceptable responses to accurate detailed complaint, continuous argument about size when detailed sizes were proven. As a result, significantly over priced for what was provided.”

Helpful Report

Posted 3 years ago

Hi Roger. We're so sorry you didn't find WasteOnline to be up to standard. We take all customer feedback very seriously. Your feedback has been sent to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“3 days late to deliver. 3 days late to collect. Did arrange extra days on site which was appreciated.”

Helpful Report

Posted 3 years ago

Hi Peter, We are so sorry that the delivery and collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Delivered on time, however ordered and paid for a 8yd and was delivered a 6yd- no refund offered.”

Helpful Report

Posted 3 years ago

Hi Matthew, We are terribly sorry you weren't 100% satisfied with the service we provided. We take all feedback very seriously. Your feedback has been passed over to our customer service team. Thank you, The WasteOnline Team.

Posted 3 years ago

“Expensive and couldn't provide what I wanted when I wanted it, even though I'd booked and paid for it , AND had confirmation emailed to me.”

Helpful Report

Posted 3 years ago

Hi Alex. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously. You're feedback has been pased over to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Chaos, no point in stating date for collection or delivery as doesnt arrive on time. Nothing to do with covid19..a booking is a booking. Would not recommend or use in the future!”

Helpful Report

Posted 3 years ago

We are so sorry that the delivery and collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed on to our customer service department. The WasteOnline Team.

Posted 3 years ago

WasteOnline is rated 4.6 based on 2,615 reviews