Watchfinder Reviews

Name: Watchfinder
Rating: 1.52

1.5 Rating 116 Reviews

11 %

of reviewers recommend Watchfinder

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1.5

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Watchfinder 5 star review on 29th April 2025

Ethan Pinnock

Watchfinder 1 star review on 20th February 2022

Mr Cooper

Watchfinder 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner bought me a Rolex for my birthday which should have arrived on Dec 5th. Unfortunately Royal Mail seem to have lost the packaging which was stressful at first but watchfinders assured us that they are insured so we don’t need to worry and that we could have a full refund. After confirming he would like a refund my partner has been trying to get his money back and has so far had no success. They explained on the phone It wasn’t a problem and the refund would take 3-5 days, but nothing yet. When ever he calls he is passed around from department to department saying ‘someone is handling it’. As you can imagine it’s a lot of money which we are currently out of pocket of, and with no watch. It is causing us a huge amount of stress as a family and we really hope we can resolve it soon. I would like to believe that things are perhaps taking so long due to staff shortages and Covid, but we have had little explanation as to what the hold up is. Really hoping it can be resolved soon so that we can move on as it is causing my partner huge amounts of anxiety.”

Helpful Report

Posted 5 years ago

“Let me start by saying I have previously ordered three watches from watch finder before and have always been very happy with my purchases. The watch I have just received was a different experience altogether With numerous issues, 1. The watch I received arrived too small with no spare links in the box, after contacting them I was told they had adjusted it and forgot to put the link in, the did send out a new link 2. The biggest issue I had was, the box and paperwork I received were not for the watch, a blank guarantee card, manual and box for a different watch, if I had bought it from eBay I would most likely have accepted things like this but when paying a premium to buy from a good 2nd hand dealer this is not what I expected 3. Since contacting them I have now been messed around with no real foresight as to weather they are going to do anything or even care, I have been asked to send photos and waited 3 days now to get some kind of reply. I ordered online which is probably my downfall as if I had been in the shop I would not have bought it and I urge other pot buyers to do the same I put my trust in watch finder as was made a mockery of so far.”

Helpful Report

Posted 5 years ago

“Just bought a rolex explorer 2 polar from them. The watch is great but did not return all the links to you. The bracelet supposed to fit 7.5 inches wrist. After their adjustment. The total length did not add up to 19cm. At least 2 links were missing . Honesty is important in on line business. Where is your integrity but greed.”

Helpful Report

Posted 5 years ago

“I sold two watches to this company. Direct sale, under bid, on my watches. Web site shows in writing once you accept their offer to buy your watch(s), payment will be wired to your bank account in 3-5 Business days. As of November 13, it has been over 10 Business days and NO PAYMENT, JUST EXCUSES, RUN AROUNDS. AFTER MULTIPLE PHONE CALLS AND EMAILS JUST " ANY DAY NOW SIR". WATCHFINDER SHOWS TERRIBLE CUSTOMER SERVICE, I WILL NEVER DO BUSINESS HERE AGAIN. SINCERELY, NO MONEY HONEY”

Helpful Report

Posted 5 years ago

“Totally unrealistic trade-in prices. Avoid.”

Helpful Report

Posted 5 years ago

“Sent my watch for sale. The quote was not provided in the promised in the given time and then several emails requesting an update were ignored. Because of this I decided to have my watch returned to me and again emails were constantly ignored, promised call backs never made and despite me confirming a change of a dress multiple times by phone and email they still returned the watch to the wrong address, and when I contacted them to sort it out they again did not call me back. My watch was also returned in filthy condition with some kind of dirt residue on it that was not there when I dropped it off (it was inspected in the shop when I dropped it off) and the box was scratched. Appalled.”

Helpful Report

Posted 6 years ago

“PESSIMA ESPERIENZA. AZIENDA DA EVITARE! Acquistato OROLOGIO in oro giugno 2020. Pubblicizzato con scatola e garanzia. Orologio arrivato SENZA GARANZIA E SENZA UNA MAGLIA. L'azienda non si assume nessuna responsabilità, non accetta la restituzione e sostiene di averla inviata. NEL PACCO NON ERA PRESENTE NÉ LA GARANZIA NÉ LA MAGLIA TOLTA. Non accettano restituzione e si defilano da ogni responsabilità. SI SEGNALA ANCHE CHE DHL HA CONSEGNATO UN OROLOGIO DA 31000 SENZA RICHIEDERE NEMMENO LA FIRMA. EZPERIENZA PESSIMA. STARE ALLA LARGA!”

Helpful Report

Posted 6 years ago

“The owner himself was a complete jerk. No wonder the place has terrible reviews. When the leader is lacking basic customer service skills what can you expect from the staff. Stay away from these people... high prices, rude and above all they have no clue how to buy and sell at fake prices.”

Helpful Report

Posted 6 years ago

“Poor poor poor there second hand watches are nearly as expensive as new ones from other stores though I do get overheads ect but come one watch finder u are not that good and reviews says it all”

Helpful Report

Posted 6 years ago

“Don't buy from this company, they cut corners and are not to be trusted. Prices are high, staff servicing is questionable and they run a campaign of fake reviews on trust pilot.”

Helpful Report

Posted 6 years ago

“Sell your watch privately or if your desperate take to a pawn shop, you will get a better price than what these will give you!!”

Helpful Report

Posted 6 years ago

“Watchfinder are selling a slightly older version of my Omega for £4799 yet they offered me £1250 for mine! Wow! Absolute greed at it's worst. My watch is 2 year old, been on my wrist probably 5 times. Condition wise you won't find a better one. You'd have to be really desperate to consider selling your watch to this greedy lot”

Helpful Report

Posted 6 years ago

“It is the only company i was dealing with who could not offer the lowest price. The took of 250 pounds of 10k watch. Recommend to buy new watches on the airport.”

Helpful Report

Posted 6 years ago

“Emailed watchfinder to sell my bell & ross. Sent pictures of the watch and warranty card. Watch cost £2850 about 5 months ago but doesn't get much wrist time. Was going to part exchange for an oris diver for £1250. Got an email saying they would offer £1100 to £1300 for a watch that isn't even 6 months old. So basically we will give you a £1250 watch for a watch worth over £2500. Sellers beware. I am totally disgusted at this.”

Helpful Report

Posted 6 years ago

“Watchfinder advertised on tv that they BUY WATCHERS. I attempted to sell them a real good 1st class rokex and they wouldn't offer a price. I believe the advert was misled and they only wanted to sell watchers. I sold my watch to another dealer for a good price and they recently sold it and made £150 profit on it. Well that's watchfinder out of pocket and I wont attempt to sell them another. Complete rubbish company”

Helpful Report

Posted 6 years ago

“The first watch I picked over the internet they said they would hold for me as I was going to London for bit of shopping I booked flights and a day before I go they told me they have sold it ,so I pick another watch and head over after agreeing a price ,when I get there they then tell me the price has went up on the watch by £250 for no reason the sales guy mat who was very helpful was really embarrassed as he was taking instructions from the manager Megan rowley Coates ,who has not got a clue on customer service even when I said for them to do something for me as a gesture she flatly said no not even £50 ,I think watch finder need to review their manager because the lost a sale and future customer Over a couple of pound either this manager has some sort of move going on or its company policy to mislead ....”

Helpful Report

Posted 6 years ago

“Had a 2 month old watch to sell, the offered £1100 to £1200 subject to inspection. When I sent the watch they said that they had revised the estimate to £1000 max but could not say why. The watch was 2 months old and unworn. I was selling it as on reflection it looked too small on my wrist so there was no justification ie damage or marks etc. A company who are dishonourable and get you to send your watch then chip the values thinking we will just except it as it is only a few £100!”

Helpful Report

Posted 6 years ago

“Tried to part exchange my Raymond weil watch for a Omega, sent details including photos serial numbers etc details off identity card but was told that could not give a valuation as not enough information supplied, reading reviews it sounds like I've had a lucky escape!”

Helpful Report

Posted 6 years ago

“Genuine enquirer regarding a watch iv desired for quite some time. I’d left a message for them to get back to me they didn’t......now the watch has gone. Not only had I added the watch to the find for me list they never told me they had it I found the watch through a general random look through their site.....not great at all. The pictures provided where from early sunday morning.....gutted”

Helpful Report

Posted 7 years ago

“Poor service.”

Helpful Report

Posted 7 years ago

Watchfinder is rated 1.5 based on 116 reviews