Watchfinder Reviews

Name: Watchfinder
Rating: 1.52

1.5 Rating 116 Reviews

11 %

of reviewers recommend Watchfinder

Company Reviews

Questions

Metrics

1.5

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Watchfinder made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Watchfinder 5 star review on 29th April 2025

Ethan Pinnock

Watchfinder 1 star review on 20th February 2022

Mr Cooper

Watchfinder 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a £13k Rolex this week which was advertised as ‘unworn and 2025 model with warranty’ and what was received was a 2022 model, warn and with an invalidated warranty. They are shipping products which do not match what’s being advertised I was completely shocked. I returned the watch to their office last week… but I am now wrestling with watch finder to try get my money back and still cannot get my money back. Avoid these guys they cannot be trusted.”

Helpful Report

Posted 1 week ago

“Don't, just don't. Purchased a watch didn't match with me so I used their built in policy of return time. Talked with customer service prior to sending back. Said they were gonna send a shipping label then immediately got a return address to send the watch. Packaged it up well and off to the closest shipping store. It was an IWC around 4k. So with insurance it was around 175 to ship back thru UPS. Alot of money right, (4k was affirmed payments) a little context for you. Called for an update and the MF Josmar Harville, who mess me up to being with said " we sent you a label" emailed back and forth. Essentially, he said can't do anything for you, but could you send me that email that says mail it here for my bosses.. what kind of monkey show is this. If I have anything say, purchase the watch from the is company love it and keep it..if not your a screwed!!!!! Even CC corporate in the email and no response guess UK doesn't care about US!! got the email to prove it!”

Helpful Report

Posted 3 months ago

“BUYERS BEWARE!!!I purchased a watch from them a month ago and ended up receiving a Chinese knockoff. I contacted watchfinder and sent the watch (I received) back to them. They claimed they watched CCTV of their employees placing the correct watch into the box. They then informed me that they were contacting the shipping company to check on the theft. The problem with their “investigation” is that the contacted FedEx when the shipping. Company was actually DHL. They asked for home surveillance footage but that wouldn’t matter since I had to sign for the package to get delievered. It’s now been a month of back and forth with them denying my refund and still trying to charge my card. I had to open a fraud claim with my card company just to fight this. The company has stopped returning my phone calls at this point.”

Helpful Report

Posted 5 months ago

“Ordered a Breitling watch which was delivered in excellent condition aesthetically, but I couldn't set the watch, so I sent it back for repair. They contacted me and said the watch was finished being serviced and would be shipped via FedEx. I received an empty watchbox with no watch and/or orginal box and papers. I wouldn't do business with them. Shady Company!!”

Helpful Report

Posted 6 months ago

“Would not buy from them again - bought 2 watches totaling over £25k, both had serious mechanical faults that became apparent within days of purchase. Best they could offer was 3% compensation and an indefinite period of time to repair them. They wouldn't budge on compensation, even in the form of credit against another watch - I demanded a full refund and will take my business elsewhere.”

Helpful Report

Posted 7 months ago

“Their offers for your watches are insulting, preying on the desperate. Not only that, no matter what state your watch is in, they will always try and send you a lowball offer after the insulting estimate. AVOID”

Helpful Report

Posted 10 months ago

“Received 36MM Rolex and minute hand was not moving when purchased. They claim all watches are inspected prior to shipping. I sent back for repair and have been waiting for 12 weeks and still nothing. No communication unless I reach out. I have purchased 2 watches from Watchfinder and was getting ready to purchase Rolex Daytona but will buy elsewhere.”

Helpful Report

Posted 1 year ago

“absolutely incompetent at the estimation level taken over”

Helpful Report

Posted 1 year ago

“Just had a valuation from them don’t bother sell on eBay instead or just wear it because my watch lost 80% of value in 15 months”

Helpful Report

Posted 1 year ago

“Asked them to value a watch I purchase off them 2 years prior. Identical condition with box, papers etc. They valued at less than 65% of what I bought it off them for. Either -they are looking for crazy margins -they overpriced when I paid -they have undervalued the resale. I asked for feedback as to why the low price, and total silence Look for private buyer networks first I would suggest”

Helpful Report

Posted 1 year ago

“Extremely Poor Customer Experience and Aftercare – Avoid Watchfinder. I recently approached Watchfinder regarding the sale of my Breitling watch. Although the final offer was considerably lower than the initial estimate, I understood the process was non-committal and accepted that outcome. However, the real issues began upon the return of my watch. The original proof of purchase was not returned, and the box—which had been sent in immaculate condition—was returned dented and water-damaged. The outer packaging was completely intact, indicating this damage occurred while in Watchfinder’s possession. I contacted them immediately and while they were initially apologetic, their response was slow, uncoordinated, and unsatisfactory after months of emails and phone calls. I had to request compensation (none was offered) to reflect the lost value and/or a partial payment along with a replacement box. A replacement box was promised but never arrived, despite confirmation it had been dispatched. Meanwhile, they withheld any financial resolution while investigating the missing receipt—only to later admit they had destroyed it, citing it as "standard practice" for customer security, despite no sale having been agreed. What followed was a deeply frustrating experience with their aftersales team. I had to chase responses weekly via phone and email—progress was only made when senior managers were copied in. The aftersales relationship manager ignored requests from both me and colleagues, eventually offering a token £150 for the destruction of the receipt and refusing to acknowledge the broader impact of their errors. I suggested a fair exchange based on their average sale price for my model, but this was met with resistance. Rather than address the situation professionally, Watchfinder seemed more interested in profiting from my loss. In short, this company showed a complete lack of customer care, accountability, and after-sales professionalism. I'm relieved I tested them with a lower-value item and didn’t entrust them with higher-end pieces. Avoid Watchfinder at all costs.”

Helpful Report

Posted 1 year ago

“I bought my watch.i tried to resell it and within 3 weeks watchfinder offered me a price that was £800 less than what I bought it for .crooks.”

Helpful Report

Posted 1 year ago

“Got an offer for watch having sent lots of photos - sent off and then they sent back a lower offer revised by over £350 claiming servicing - new strap (on a second hand worn watch!) - had watch returned to me and they had damaged the outer box by putting a sticker on something that didn't belong to them and when removed it made a mark - took lots of emails back and forth to get them to acknowledge this and eventually they said there was nothing they could do - and that the box damage that they caused wouldn't affect the second hand sell on value!!! Honestly don't waste your time with them!!!”

Helpful Report

Posted 1 year ago

“Avoid allocating your funds to this organization due to their dissemination of misleading information regarding their platform and investment options. I, unfortunately, became a victim of their fraudulent activities, resulting in a substantial loss of over $93,180. Seeking assistance from ( lilo grace 75 @ gmail .com. ) proved to be beneficial as they facilitated the retrieval of my investment from these deceitful individuals.”

Helpful Report

Posted 1 year ago

“Always been reticent to sell to watch finder as had heard mixed reviews but I thought I would give it a go, Agreed a price based on the watch which was just a couple of years old and in great condition (ceramic so cant be scratched or marked) Anyway they get the watch and keep it for a week without hearing anything, finally get a new offer £400 less for rubbish excuses, including a case refinish, how they plan todo this on a ceramic case I have no idea!!!! Avoid selling them your watch at all costs”

Helpful Report

Posted 1 year ago

“Absolutely shocking warranty cover ! Used this company for about 10 years I won’t use again after this.”

Helpful Report

Posted 2 years ago

“Asked me three times for the same details to sell my watch. Took weeks to do it then made neither offer or valuation. I'm convinced their business is a front in order to send out endless junkmail.”

Helpful Report

Posted 2 years ago

“Received my Rolex datejust, immediately noticed there was a rattle under the dial, also condensation in the face. Rang and spoke to support who arranged for it to be looked at. They came back telling me I had damaged the watch by getting it wet with the crown open and the warranty was void. This was absolutely not true and their "rigourous" testing they claim happen before sale is clearly not true. Don't trust them.”

Helpful Report

Posted 2 years ago

“Waste of time!!! Company would not even give me an offer on my perfect Omega Seamaster!”

Helpful Report

Posted 2 years ago

“Bought a Montblanc watch for my son last year. His birthday wasn’t till October so lay in the box for a couple of months. When he started to wear it the strap started to break down and went into holes after a few times wearing it. Contacted Watchfinder in December last year and I’m still waiting on a replacement strap. Jess was the first girl now I’m talking to Abbie. I’m now buying a new strap and won’t recommend Watchfinder to anyone else. I’ve bought two watches from them. Terrible after sales service.”

Helpful Report

Posted 2 years ago

Watchfinder is rated 1.5 based on 116 reviews