“I found it hard when you have a problem with a product. That you don’t get to speak to a human. Even through their what’s app group seems to be very hard for them to see the videos ., it’s like talking to a robot instead of a human . I had sent videos and having to describe the problem more than once . Then being transferred to an email a supplier . But it’s not from the supplier it’s Wayfair passing on the messages instead .”
“Ordered a table with a glass top..it arrived with a hole in the box and the glass was smashed completely.. no markings on the box to indicate that the contents were fragile or made of glass..when I contacted wayfair about the damage..I was directed by an employee of wayfair to a tech support website..which charged £1 to advice me..which was ok..3 days later another £35 was taken from my account..so be very aware when contacting wayfair to complain..”
