“a terrible place to for customer support, all nice and flours, until the cant send you what you paid for, on that the will live it all on you and force you into cancellation with no accountability.
waited for an item for over 2 months and all they could offer was cancellation. no even an alternative , no coupon for the wait, the just don't care about customers its all gain gain and no accountability.
worse place i have ever ordered from.”
“Complete shambles of a company, ordered a mattress and having waited all day for delivery I get in touch with them to be told there was a issue so given new dat and guess what still no delivery they have now changed the date yet again. I wouldn't bother with these clowns. It's my first and last time with this company. I don't recommend.”
“Do not buy anything from these frauds, I purchased a rug for 271 pounds and after a few weeks it started shedding and ruining our clothes carpet etc..I spoke to them to say product is faulty and they said you are 11 days over the 30nday refund period so we can't offer you nothing. Thatwas the end of it. So if you buy anything from this fraud company remember if anything goes wrong after 30 days they will not return or give you any sort of refund.
Item name Octavia hand made shag cream roll...”
“Avoid this company like the plague. Bought a Rowena upholstered recliner for £282 on 1/8/24. Wayfair took my money quickly enough but would not give a delivery date. A few days later order updated to state delivery on 7/8/24. Still not been delivered and yet I have to stay home every day in case it turns up. They try desperately to hide their UK contact number and do everything via Whatsapp and chat bots. Finally managed to talk to them on the 9/8/34 and they told me they do not know when it will be delivered, they cannot find out, that it’s not their responsibility after it has been shipped, and will not issue a refund.
Literally the worst company I have ever dealt with, and I worked at Citizens Advice for 9 years. If my bank will not issue a charge back, I am going to have to start a money claim in county court to try and get my money back. I am going to write to the Guardian about them, and I strongly urge others who have had similar experiences to do the same – companies like this only seem to take notice or care when they are exposed in the media.”
“erview
Reviews
About
Wayfair UK
Reviews 76,575 • Average
TrustScore 3.5 out of 5
3.6
VERIFIED COMPANY
In the Home Furniture Shop category
wayfa
ir.co.uk
Company activity
See all
Claimed profile
Asks for reviews — positive or negative
Pays for extra features
Replied to 97% of negative reviews
Replies to negative reviews in < 2 days
Reviews
3.6
76,575 total
5-star
69%
4-star
8%
3-star
3%
2-star
3%
1-star
17%
Your review is pending.Read more
Miss Valerie Williams
10 reviews
Rated 1 out of 5 stars
Absolutely terrible experience…
Absolutely terrible experience with Wayfair. I ordered a picture months ago and it didn't turn up, even after giving it time after due delivery date. Customer Sevices were nonchalant and gave little help.
Now, I ordered a rug, which did come, but looks nothing like the colour on their website. After two days trying to sort this matter, and trying to get it back in an ill fitting box, which has ripped. They say it's the right colour and want it returned in the same box. I have told them it's ripped! I hadn't taken it out of the packaging as I coukd see the colour was wrong. I explained that taking it out might mean I couldn't get it back into the box, but they were insisting I take it out, take a video and send it to them. Trying to put it back in the box, it ripped as I am nor a machine folding the rug into the smallest size possible. They still want it in the original box! Also, they say it's the right colour! They have mis sold this item as being a paler colour than it is and now want me to pay for return. I have also asked that a label be sent numerous times, as I do not have a printer, but they ignore me. I have wasted hours trying to return it and no further forward.
Customer Resolution Management Team is useless and show no consideration. Their lack of understanding and listening power has frustrated me greatly. My usual politeness has ended up being very limited, I admit. But, corresponding with 4 different people to try to resolve this matter has pushed me to beyond my limit! What a waste of time!
Absolutely appalling service. Never again”
“Your are the worst company that I have ever experienced after taken my money for over 25 days and your deliver company called Evri .every day we would get a text saying that they would deliver and making us stay in for ours on end and still not coming . How can you run a business and you all keep pass on the buck .
I would not recommend this company so disappointed .”
“They never delivered on the day I booked then given another date and didn’t deliver again. Customers Services just lie and make excuses, don’t even know who the couriers are. Promise to email you back but don’t. I then looked in my account and saw the item I ordered was cancelled. Nobody said a thing to me about being cancelled and why!”
“I ordered a changing table for £164, was refunded £55.99 for it but the bottoms of the drawers were missing, the top of the changing table and it cost over this to get repaired locally. The quality of the wood was poor and the product itself had drill holes that didn't align up properly with most of it. So it took ages to get fixed. And I'm two weeks away from giving birth. More stress than it was worth.”
“My girlfriend had ordered a rug for our home back in April 2023 (6 months ago).
On two occasions, it failed to be delivered.... Their customer services said they would speak to their warehouse team to rectify this.
On the 3rd time that it didnt arrive we chased them for the 3rd time and they said its not going to come at all... Didnt bother to tell us but happy to take our money.
Then they said they would refund her and they didnt.
Then she contacted them again and have spoken for several hours over the chat widget to customer services speaking to 5 different people. None of them take on board the information given to them, every conversation has to be restarted as they don't read any notes from the previous conversations. My gf then chose some new items once they said they would refund her the very next day so that she could buy these new items.
Of course the refund didnt happen. So she contacted them again and was told the refund may take 5 days this time. The items that my gf had chosen were on sale, and because the refund hadnt actually gone through after 5 days (of course), the items are now back up to full price and they have said there is nothing they can do. The refund has now gone through but its too late as they are now about £60 more expensive.
Essentially, they are happy to take your money, make it unbelievably difficult to get your money back, waste hours and hours speaking to staff that disappear mid conversation, can't supply items listed on their site, and frankly very poorly trained staff in customer services.
The items we are buying are tied up in vouchers so we are forced to spend it through them as they can't be refunded.
We are now stuck with these conmen. How is this business still functioning??”
“Bought 2 lampshades and cushion covers all in the same order but as the lampshades were not like the photographs & the covers were smaller than advertised and poor quality I decided to return one lampshade and the covers. I was told that 2 x £4.99 would be taken from my refund as the purchases came from different suppliers !! I thought I bought them from Wayfair. The cost to return the skimpy velvet covers would be £2.70 via Royal Mail and as no packaging costs are involved I consider £4.99 return charge for each item is exorbitant. Apart from the inaccurate product description and quality, the return policy is unacceptable to me so I will never shop Wayfair again although I found then very good previously.”
“Purchased a coffee table from wayfair when assembled you could see the quality was absolutely rubbish. Supposedly discounted cost me £114 with delivery. To make things worse saw the same item on amazon for £53. Complained to wayfair to no avail there ripping people off at these hard times .id advise people to stay clear of this company and shop elsewhere”
“WAYFAIR ARE LYING GITS SAID I WOULD GET A FREE RETURN THEN TAKE IT OFF MY REFUND !!!!
DON'T BOTHER BUYING THEY "USED" TO BE GOOD BUT ARE NOW RUBBISH !!!”
“Ordered 4 rolls of wallpaper for £108 Inc postage. Looked nothing like on website. Initiated returns but wayfair wanted to deduct £80 for returns postage. Total weight less than 3kg.Disgusting. Wayfair make it impossible for returns.”
“Very easy to follow website for homeware purchase. I have bought a bed within 20 mins including glancing through to payment done. The price they offered is even more economical than ikea, and they offer free delivery for puchase over £30!!!”
“I notice you are getting on the diversity bandwagon including black people in your advertising on TV they make up 4 % of the population and I don't know a single White lady who has married a black Man it makes people nauseous and I and my friends will not be buying any of your products ,regards Chris in Leeds”
“Excellent choice of products, with all the relevant information on their website.
Very Impressed, thank you Wayfair, I purchased a 4 drawer chest of drawers which should be with me tomorrow.”
