“I am extremely disappointed with Wayfair. I ordered a sofa that was listed as in stock, but after waiting weeks, I discovered it was actually out of stock. I called customer service to sort the issue and was told there was a store credit option, but someone on their team canceled my order and wanted me to purchase a new one.
The communication was confusing and unhelpful, and this entire process was frustrating and stressful. Wayfair’s stock management and customer service in this instance were completely unacceptable. I will not recommend them to anyone.”
“Idiotic & Stupid company
Idiotic & Stupid company. Total rubbish customer care. Ordered more than 2 weeks ago, probable delivery date expired long before.Nobody informed me where is my item. Its a expansive item and i am worried about my item. Cant communicate any of the members, dont know if it will be delivered or not. Please dont order from this horrible company u will loose everything!”
“Disappointing delivery system and communication between the different systems and customer service
My item has still not arrived and the system indicates that it has been delivered, even though I have spoken to customer service twice (virtual and on the phone). I received an email that DHL could not access my address- how else could they have delivered the item if they could not access my address. Still waiting for the item. I have been asked to wait until mid next week. This item was in deed cheaper at B&Q, but thought Wayfair was a trusted brand- i was very wrong
If i do not get my item or a refund, I would pursue this in every legal way. Extremely disappointed as a first timer. Never again. Would not recommend”
“I paid almost £900 for a unit to sit at my media wall. The unit arrived flat packed, with the wrong instructions!!! I complained that two of the pieces had been pre-drilled incorrectly. They said they’d order replacement parts and I then discovered the order was cancelled. They sent me , “troubleshooting” advice, which were actually the instructions I should have received in the first place!!!”
“I would like to give 0 start if given a chance. They will sell you item with complete assembly. Then an apology email will get in suggesting we will refund your money and it was a system glitch and was wrongly marked as "Full Assembly". Never getting back to this website again ever and would suggest give a thought before buying anything from here. Some times trust beats price handsomely and my experience with them is exactly that. Order Number : 4364940494”
“It started with a small alert — something I almost ignored. But that tiny sign turned out to be a major breach attempt. My accounts, my savings, my identity… all at risk. I was terrified.
That’s when Michael and his team stepped in. The moment I reached out, they moved fast. They isolated the threat, recovered my compromised data, and rebuilt my system’s defenses from the ground up.
Every message, every update was clear and reassuring. Their expertise showed in every detail. In the end, not only did they stop the breach — they turned my entire setup into something I can finally trust again.”
“I would like to thank Fardin and Rahul for their excellent service with our delivery of heavy table this morning, we had message saying that the delivery would be between 8.41 am and 11.41, we also received a phone call from the team saying they would be with us within 30 to 40 minutes. They were excellent with my wife who was home alone, they were very courteous and friendly, they also made friends with our little dog who normally barks at delivery men but on this occasion he was wagging his tail and jumping up to them as if they were old friends.”
“I would give you a 0 star but it doesnt let me!!
Ordered a white table 2 weeks ago. You sent an ash one in a grey labelled box. Filled out online form to have it returned. Someone arranged for a new one to be sent out. A week later it hadnt been sent, chased it to say there was an issue and they were sorting it. 3 days later. Order cancelled and no refund given. Still table less and out of pocket. Unable to speak to an actual human. Useless”
“I was looking for a rug for my living room . I chose a rug and was offering free delivery .
I live in the most populated area in Central Scotland . They state that they charge to deliver to remote areas . It’s laughable. Since when was Falkirk in Central Scotland a remote area . Needless to say I will shop elsewhere.
Wayfair please do explain why you feel Central Scotland is remote .”
“Poorly Made and Impossible to Assemble
This wardrobe has been an absolute nightmare. When I unpacked it, several boards were already slightly damaged. I decided to overlook that at first, but during assembly, it became clear the product suffers from serious manufacturing and quality control problems
None of the parts were labeled, making assembly confusing and time-consuming.
The door boards weren’t pre-drilled, so I couldn’t attach them at all.
Key hardware like dowel pins was missing.
Several required holes weren’t drilled, making proper assembly impossible.
The connectors are too small and poorly designed to hold the structure together.
I”
“Ordered a bed and a sofa on the same day, received the sofa a few days later on the date they gave me. Part 2 of the bed was delivered the next day and I'm still waiting over a week later for part 1 of the bed.”
“I found it hard when you have a problem with a product. That you don’t get to speak to a human. Even through their what’s app group seems to be very hard for them to see the videos ., it’s like talking to a robot instead of a human . I had sent videos and having to describe the problem more than once . Then being transferred to an email a supplier . But it’s not from the supplier it’s Wayfair passing on the messages instead .”
“This company has to a joke and most unreliable company ever. I made an order back on the 8th of September 2025, was given an estimated delivery date and all but on the same week on the Sunday I received an email saying my order will be delayed for an another 3 whole weeks and just when you thought it couldn't get any better at the end of the 3weeks ,I yet just realised another email saying my order will be delayed like what a joke. And they are also messing around with the prices, because when I checked on line for the same items I had ordered it showing me they changed it also to a whole different name and different prices on them. Absolutely misleading”
“I am really disappointed with Wayfair customer service and the approach when it comes to a return. At start it looked nice and easy- I have processed the return and was waiting for DHL to collect my item however after 8 attempts (assigned slots by DHL) no one turned up at each occasion so I have contacted them directly (- no help again) as well as Wayfair customer service and at this point they asked if I could drop the item off to a local drop off point which I have tried but no point would accept this item due to a large dimensions, therefore I have attempted to contact customer service again in order to find a different solution twice during the week however no response whatsoever. This is really frustrating that I've spent so much time on trying to contact them and took a lot of time of work to be at home for DHL collection as per their allocated time slot and no one is trying to resolve this issue... really disappointing.”
“I was sold a faulty product drawer unit that the drawers would not fit. Would not give money back until collected however company wouldn’t collect unless dismantled and re packaged, I am out of pocket for missing parts I had to buy paid £800 for unit absolute garbage only for for the bin. Company not interested when item is faulty”
“Wrong product, dishonest service
I ordered the Cunha 3-Drawer Chest from Wayfair but was sent the cheaper Vida Denver 3-Drawer Chest. The listing promised metal drawer slides – I received cheap plastic runners. When I complained, customer service denied any difference, claimed it was “just a name change,” and treated me with disrespect. This is mis-selling and a breach of the Consumer Rights Act 2015.
Appalling customer service, misleading advertising, and zero accountability. Avoid Wayfair.”
“On both occasions, when I have contacted Wayfair, Joy was wonderfully helpful. She was patient, exuded warmth and genuine concern and was determined to help me with my issue. Thank you so much, Joy, I just hope I heard your name correctly! Warmest wishes, Pauline🦋”
“disgusting company, left a disabled lady without a mattress for 2 days and counting. when begged for help nobody cared nobody did anything to help. absolutely disgusting.”
