“I would steer very very clear of Wayfair. They refused to cancel or support order despite my early communication that I will not be home (package delivery slot was later than suggested). And the DHL delivery person left the package, a tall bookcase, on the door open to street. And despite my neighbour refusing the package, kept insisting to receive in my absence. What’s worse I have to pay for return to DHL, and I will not get my refund until they have received the package. Never mind it was left on street for anyone to pick before I could get to it.
I’d much rather purchase from a website with a decent or at least a bare minimum customer service.”
“No star rating. Appalling service. I ordered a rug on 9/12 and told it would arrive 17/12. Since then I have been in touch countless times and have been given baseless delivery dates. It still hasn’t even been shipped. The company can’t even tell me where it is being shipped from. You deal with a ‘virtual assistant’ because Wayfair doesn’t employ humans. Even the telephone helpline tells you to bugger off and use the webpages. Dreadful company. Don’t go near them.”
“There is no customer service. I have been talking to AI for a couple of days now because I want to return a couple of items but Wayfair have deleted my order number even though it was only ordered on 30/12/202 and on the 31/12/2025. They owe me £23.23 for the item I want to return but it doesn't look as if I am going to get it. Very Disappointing.”
“Awful company do not use. They damaged my bed in the delivery process so it got delayed. They told me I could cancel anytime, so I requested to cancel and got a bed elsewhere as I was moving out and needed it. They then refused my cancellation request and are sending the bed. They have told me I must accept the delivery, put in a return request and they will come and get it. I have a chest of drawers that says delayed and has no expected date of delivery. I can't cancel this either. Complete joke of a company, don't ignore the reviews like I did. Look elsewhere”
“Absolutely dreadful from the customer service to the delivery absolutely terrible I would recommend not to use this company everything about them is slow once they dispatch your products the delivery service they use is even worse and you’ll be waiting and extra week for it to be delivered
Avoid at all costs”
“Bought a Borofsky Recessed Electric Fireplace TV Stand with Closed Storage which advertised as holds upto 50kg and 75inch tv. Built the item and as soon as our 75inch tv at 35kgs was placed on the stand it instantly started bowing in the middle and leaning back, showing the unit clearly does not take evven 35kg, Emailed Wayfair and their answer was its because our the has only a centre stand and this unit need a stand with legs at least 90cm apart. This was not advertised in the product description before buying. I was told to either replace the tv to fit or buy timber struts to help hold the weight on the tv on the stand. The item is not as advertised and clearly not fit for purpose. Customer Service is shocking and will have to refer this to Trading Standards”
“In spite of bad reviews I placed an order due delivery next few days. Status of order now reads not shipped and if not moving (whatever that means) by 9th January please contact them.
Getting this quickly was why I placed the order. Had they advised not available for shipment then I would have ordered elsewhere”
“I am extremely disappointed with Wayfair. I ordered a sofa that was listed as in stock, but after waiting weeks, I discovered it was actually out of stock. I called customer service to sort the issue and was told there was a store credit option, but someone on their team canceled my order and wanted me to purchase a new one.
The communication was confusing and unhelpful, and this entire process was frustrating and stressful. Wayfair’s stock management and customer service in this instance were completely unacceptable. I will not recommend them to anyone.”
“Idiotic & Stupid company
Idiotic & Stupid company. Total rubbish customer care. Ordered more than 2 weeks ago, probable delivery date expired long before.Nobody informed me where is my item. Its a expansive item and i am worried about my item. Cant communicate any of the members, dont know if it will be delivered or not. Please dont order from this horrible company u will loose everything!”
“Disappointing delivery system and communication between the different systems and customer service
My item has still not arrived and the system indicates that it has been delivered, even though I have spoken to customer service twice (virtual and on the phone). I received an email that DHL could not access my address- how else could they have delivered the item if they could not access my address. Still waiting for the item. I have been asked to wait until mid next week. This item was in deed cheaper at B&Q, but thought Wayfair was a trusted brand- i was very wrong
If i do not get my item or a refund, I would pursue this in every legal way. Extremely disappointed as a first timer. Never again. Would not recommend”
“I paid almost £900 for a unit to sit at my media wall. The unit arrived flat packed, with the wrong instructions!!! I complained that two of the pieces had been pre-drilled incorrectly. They said they’d order replacement parts and I then discovered the order was cancelled. They sent me , “troubleshooting” advice, which were actually the instructions I should have received in the first place!!!”
“I would like to give 0 start if given a chance. They will sell you item with complete assembly. Then an apology email will get in suggesting we will refund your money and it was a system glitch and was wrongly marked as "Full Assembly". Never getting back to this website again ever and would suggest give a thought before buying anything from here. Some times trust beats price handsomely and my experience with them is exactly that. Order Number : 4364940494”
“It started with a small alert — something I almost ignored. But that tiny sign turned out to be a major breach attempt. My accounts, my savings, my identity… all at risk. I was terrified.
That’s when Michael and his team stepped in. The moment I reached out, they moved fast. They isolated the threat, recovered my compromised data, and rebuilt my system’s defenses from the ground up.
Every message, every update was clear and reassuring. Their expertise showed in every detail. In the end, not only did they stop the breach — they turned my entire setup into something I can finally trust again.”
“I would give you a 0 star but it doesnt let me!!
Ordered a white table 2 weeks ago. You sent an ash one in a grey labelled box. Filled out online form to have it returned. Someone arranged for a new one to be sent out. A week later it hadnt been sent, chased it to say there was an issue and they were sorting it. 3 days later. Order cancelled and no refund given. Still table less and out of pocket. Unable to speak to an actual human. Useless”
“I was looking for a rug for my living room . I chose a rug and was offering free delivery .
I live in the most populated area in Central Scotland . They state that they charge to deliver to remote areas . It’s laughable. Since when was Falkirk in Central Scotland a remote area . Needless to say I will shop elsewhere.
Wayfair please do explain why you feel Central Scotland is remote .”
“Poorly Made and Impossible to Assemble
This wardrobe has been an absolute nightmare. When I unpacked it, several boards were already slightly damaged. I decided to overlook that at first, but during assembly, it became clear the product suffers from serious manufacturing and quality control problems
None of the parts were labeled, making assembly confusing and time-consuming.
The door boards weren’t pre-drilled, so I couldn’t attach them at all.
Key hardware like dowel pins was missing.
Several required holes weren’t drilled, making proper assembly impossible.
The connectors are too small and poorly designed to hold the structure together.
I”
“Ordered a bed and a sofa on the same day, received the sofa a few days later on the date they gave me. Part 2 of the bed was delivered the next day and I'm still waiting over a week later for part 1 of the bed.”
