Wedding Mall Reviews

Name: Wedding Mall
Address: Rowena Park, Loughborough Road, Leicester, Leicestershire
Rating: 4.65

4.7 Rating 130 Reviews

92 %

of reviewers recommend Wedding Mall

4.7

Based on 130 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Wedding Mall 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really badly. I genuinely wouldn’t have sent me the option to review you lol”

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Posted 4 months ago

Hi Gareth, I'm sorry you had a bad experience here. I can see you had a broken wood slice which you emailed about. Unfortunately some products do get damaged from time to time by the couriers but we always help out afterwards. I can see you were offered either a replacement or refund and opted for a refund which has been processed.

Posted 3 months ago

“The customer is diabolical. I had to chase and chase for a reply to my emails. Called office between 9 -5 (approx 11.30am) and on a friday, but message sent office is now closed, opening times are mon - fri 9am - 5pm !!!! Am still waiting for my refund of the discounted code that wouldn't apply. Is this just a ruse to get people to order from you, knowing that the discount cannot actually be applied. Very strange !!! I will never use this company again!!!! With regards to the below, I communicated via all 3 channels and only got resaponse from Vanisha on live chat. By the way it was tjhis individual that confirmed I will get the discounted refund. But I am still waiting for this, so when will this be ?”

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Posted 4 months ago

“Scam company!! Unable to get in touch .. via phone email or complaints number!! You have £70 of my money and I have still not received my product!! That I ordered 30th November!!”

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Posted 4 months ago

“Not received ?”

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Posted 7 months ago

Hi Maria, Have you contacted customer service about this as I can't see any emails from you. The parcel was delivered by Amazon shipping over 10 days ago on the 15th September. Were you not able to find this parcel?

Posted 7 months ago

“I've received an email to write a review for Wedding Mall. But I haven't received my items yet, nor received any comms to advise what is happening, so my rating is - pretty bad!”

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Posted 10 months ago

“They were pure white and definitely not cream. Still waiting for a response to my request to return the flowers !!! Questions below irrelevant at the moment.”

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Posted 1 year ago

We are terribly sorry to hear that you have received white flowers rather than cream. We are more than happy to look into this for you via email. An email has now been sent. If you could kindly reply to this, we will be sure to get this this resolved.

Posted 1 year ago

“Why because EVRI have not delivered it yet. It should have arrived on Wed 15th Feb but apparently there is a delay. Not very impressed with them.”

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Posted 1 year ago

We are terribly sorry to hear that EVRi have not delivered your order yet. We will contact you to resolve this issue & ensure that you receive your order, whether it be the original order or a replacement. Our sincere apologies for the inconvenience the delay has caused.

Posted 1 year ago

“Arrived cracked and damged - Still not heard back about refund”

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Posted 1 year ago

We are terribly sorry to see that you have received part of your order damaged. We were notified of these damages today and we have responded to your email to resolve this for you. Our sincere apologies for any inconvenience this may have caused.

Posted 1 year ago

Wedding Mall is rated 4.7 based on 130 reviews