Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.88

4.9 Rating 1,354 Reviews

97 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from these guys was first class even over the Christmas holiday. The frame was packed well for postage (important with bike parts)”

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Posted 9 years ago

“Helpful on the phone and fast delivery. Would definitely use them again.”

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Posted 9 years ago

“Very Impressed. Ordered two items in the morning, they were despatched that afternoon and arrived recorded delivery the following afternoon. Well packaged, good communication through email. Will definitely make them my first port of call next time I need to order anything.”

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Posted 9 years ago

“ordered 2 helmets one a poc trabec the other a poc race trabec. fast delivery one problem sent 1 of them the wrong item. phoned up and bare in mind it was busiest time of year xmas week I was told on phone they would send correct one in post. boom within 24 hrs I had what I ordered at there cost and they refunded my return postage as well . what company does this none fact !!! . well one does Westbrook did cant stress enough how awesome the customer service is I hadn't even returned the wrong helmet and my original order was on its way. this is my 1st experience with Westbrook but certainly wont be my last. and the price was better than others too. well done to Westbrook keep up the good work from one very satisfied customer.”

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Posted 9 years ago

“Great price & swift delivery. Easy returns process”

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Posted 9 years ago

“I had some initial problems with my order but am pleased to say everything was sorted out quickly and without fuss.”

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Posted 9 years ago

“Really easy website to use. Phoned customer service for help which was even better. Product ordered arrived promptly too. Linda”

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Posted 9 years ago

“Best price - very quick turnround.”

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Posted 9 years ago

“Very clean and simple purchase. Speedy delivery.. Will look to use again! thanks.”

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Posted 9 years ago

“Very good service delvered the next day, will definitely use again.”

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Posted 9 years ago

“Very good customer service, quick reply to my email, thanks!”

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Posted 10 years ago

“Extremely happy. Helmet wasn't available in size L so I called the store. They realized that that size was actually currently available at the manufacturer so they told me to wait five minutes so they could place an order with the manufacturer and show that size as available on their own website. Went back on their website a little while later and there it was, shown as available, so that I was able to place my order. I received it in a few days. I love this make-it-happen attitude! Thank you!”

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Posted 10 years ago

“Excellent service, thank you”

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Posted 10 years ago

“First class service; item delivered within less than 2 working days of being placed. Excellent!”

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Posted 10 years ago

“fantastically quick service, highly recommended”

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Posted 10 years ago

“Westbrook Cycles had the best deal for my item (TRP brakes). They answered my email question very promptly and delivery was quick too.”

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Posted 10 years ago

“I ordered on line and goods were received within a couple of days. Excellent”

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Posted 10 years ago

“Great service and speedy despatch.”

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Posted 10 years ago

“Easy purchase at a good price and with efficient delivery, no complications and would use again.”

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Posted 10 years ago

“Great cycling jacket. Arrived next day - brilliant service!”

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Posted 10 years ago

Westbrook Cycles is rated 4.9 based on 1,354 reviews