Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.88

4.9 Rating 1,351 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Impressed. Ordered two items in the morning, they were despatched that afternoon and arrived recorded delivery the following afternoon. Well packaged, good communication through email. Will definitely make them my first port of call next time I need to order anything.”

Helpful Report

Posted 9 years ago

“ordered 2 helmets one a poc trabec the other a poc race trabec. fast delivery one problem sent 1 of them the wrong item. phoned up and bare in mind it was busiest time of year xmas week I was told on phone they would send correct one in post. boom within 24 hrs I had what I ordered at there cost and they refunded my return postage as well . what company does this none fact !!! . well one does Westbrook did cant stress enough how awesome the customer service is I hadn't even returned the wrong helmet and my original order was on its way. this is my 1st experience with Westbrook but certainly wont be my last. and the price was better than others too. well done to Westbrook keep up the good work from one very satisfied customer.”

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Posted 9 years ago

“Great price & swift delivery. Easy returns process”

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Posted 9 years ago

“I had some initial problems with my order but am pleased to say everything was sorted out quickly and without fuss.”

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Posted 9 years ago

“Really easy website to use. Phoned customer service for help which was even better. Product ordered arrived promptly too. Linda”

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Posted 9 years ago

“Best price - very quick turnround.”

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Posted 9 years ago

“Very clean and simple purchase. Speedy delivery.. Will look to use again! thanks.”

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Posted 9 years ago

“Very good service delvered the next day, will definitely use again.”

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Posted 9 years ago

“Very good customer service, quick reply to my email, thanks!”

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Posted 9 years ago

“Extremely happy. Helmet wasn't available in size L so I called the store. They realized that that size was actually currently available at the manufacturer so they told me to wait five minutes so they could place an order with the manufacturer and show that size as available on their own website. Went back on their website a little while later and there it was, shown as available, so that I was able to place my order. I received it in a few days. I love this make-it-happen attitude! Thank you!”

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Posted 9 years ago

“Excellent service, thank you”

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Posted 9 years ago

“First class service; item delivered within less than 2 working days of being placed. Excellent!”

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Posted 9 years ago

“fantastically quick service, highly recommended”

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Posted 9 years ago

“Westbrook Cycles had the best deal for my item (TRP brakes). They answered my email question very promptly and delivery was quick too.”

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Posted 9 years ago

“I ordered on line and goods were received within a couple of days. Excellent”

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Posted 9 years ago

“Great service and speedy despatch.”

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Posted 9 years ago

“Easy purchase at a good price and with efficient delivery, no complications and would use again.”

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Posted 9 years ago

“Great cycling jacket. Arrived next day - brilliant service!”

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Posted 9 years ago

“I purchased an Endura Hummvee Trouser that was delivered quickly to the requested collection point. The trousers were of the quality expected from Endura and Westbroook Cycles' price was very competitive. I would love to purchase more often from Westbrook Cycles, but cycle repairs normally involve immediate access to tools/components but where possible I will definitely be shopping with Westbrook Cycles again. My only regret is that they don't have a physical store in my location.”

Helpful Report

Posted 9 years ago

“I purchased the Endura MTR baggy shorts from Westbrook at a bargain price. Around £20 cheaper than the competition. I ordered the medium as I'm around a 33" waist. Sizing was spot on. Really pleased with my buy. Great fit. Excellent quality and really comfortable. Hardly know your wearing shorts at all. Legs are more fitted and slightly longer than my Hummvee's but there are stretch panels built in which make them feel a bit tailored. Westbrook Cycles themselves are a pleasure to buy from. Had an issue with my delivery(interlink mess up, not theirs). I called customers services and they arranged with the courier a delivery the very same day with a 1hr delivery slot. Quality shorts, professional sales outfit. Buy with total confidence.”

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Posted 9 years ago

Westbrook Cycles is rated 4.9 based on 1,351 reviews