Fake positive review have been removed from this profile as they did not have the trust signals we would normally expect with genuine reviews. Several 5 star reviews were written on the same device.
“You have to go through so much to get your account verified and then they hold all of the money your clients pay to you until after your trip is over.
When questions were asked general responses were given and every time there was a problem I was told that policies have recently changed.
As a small business owner I cannot afford to fund all of my trips until an undisclosed amount processed it reached.
I will be using Triplaunch.co from now on. No hassle and policies are straightforward.”
Dear Cherette,
I’m Zaky, CMO/co-founder of WeTravel. Thank you for taking the time to write your feedback. We regret that our verification decision has made WeTravel not a viable solution for you.
As mentioned in the emails from our verification team, we have three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service.
Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended.
However, most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”.
We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. The outcome of the verification partially depends on how long your business has been operating and the size of your company.
We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center.
I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all.
WeTravel can only provide our exceptionally low payment rates because we are able to guarantee that our users are low risk to our payment partners. This, unfortunately, requires a stringent and thorough verification process and is a step that is unavoidable to keeping our platform safe.
Regardless of the verification decision, WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers.
Please feel free to contact us directly (info@wetravel.com) for additional information regarding our verification decisions. I again apologize that we were not able to serve you better.
Thank you.
Zaky
“I organize yoga retreats several times per year and used to manage everything myself. WeTravel has saved me a TON of time and hassle, it's super easy and user-friendly, and the customer support was awesome.”
