Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wex Photographic Reviews

4.2 Rating 41 Reviews

78 %

of reviewers recommend Wex Photographic

Company Reviews

4.2

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat

Visit Website

Write Your review

Tell us how Wex Photographic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website and easy to use. Easy to do business with. Due to my delaying in placing an order I seemingly missed out on an offer supported by a manufacturer. When I explained the circumstances to Wex they honoured the previous offer and saved me a significant amount.”

Posted 6 years ago

“Great advice and great prices”

Posted 6 years ago

“Very good website with a dependable listing of second hand photographic equipment”

Posted 6 years ago

“Extensive range of products, fair prices, trade in facility and good customer service.”

Posted 6 years ago

“I wanted to buy a telescope for my son's birthday. I looked on Wex and we decided which one best suited our needs. I was happy with the price and the bonus was that an accessory kit was included in the package for free. It was delivered safely and quickly. I always get good products and service from Wex.”

Posted 6 years ago

“I wanted a delivery on a specific day, and only that day. Wex assured me they could do this, and they did. Excellent.”

Posted 6 years ago

“The customer service team at WEX were so helpful when we had some recent difficulties with some equipment we ordered. So easy to deal with, every transaction with them is hassle-free and delivery is always so quick.”

Posted 6 years ago

“Large range of stock, well presented on website, efficient and well informed staff, excellent service”

Posted 6 years ago

“Quick delivery and great customer service”

Posted 6 years ago

“Competitively priced, great customer service, fast delivery. No hassle and you can depend on them.”

Posted 7 years ago

“I like using Wex Photography. They are competitively priced, have an excellent website and are very helpful if you need to know anything. I recommend Wex as a reliable company you will like trading with. Roger”

Posted 7 years ago

“Good price and great range of products, just a little let down by their courier being a day late despite an SMS to the contrary.”

Posted 6 years ago

“£1300 for a camera but battery costs extra When you spend over £1300 on an "almost new" camera in original box, neck strap, cd, charger I would have expected it to include a battery. Even if the original was not available then a 3rd party battery can be obtained for a lot less than a tenner at trade price. Still amazes me that a large company seemingly does cost cutting like this rather than take the decent approach "lets throw a battery in so the customer can hit the ground running as soon as his/her new camera arrives". Didn't include the USB-3 lead either but that is of lesser importance. When I phoned them to ask they said they would sell me a 3rd party battery for a fiver less than list price - still an extra £37+postage. I guess it is back to MPB for me in the future.”

Posted 10 months ago

“I have shopped at Wex photographic for years spending £1,000’s. Like most of my purchasers I rely heavily on people’s reviews. However I have recently written two reviews, after noticing the first review wasn’t printed, after purchasing a very expensive canon 600 mkII lens and being very disappointed with it. I can only assume my review hasn’t been printed due to the negative feedback and them potentially loosing further order which is very disappointing as there could have been other negative reviews that have also not been printed which would have swayed me from purchasing it in the first place”

Posted 4 years ago

“Placed an order for an item that wasn't in stock at the time but showing a 7 day lead time, one month later and the only communication is to cancel my order.”

Posted 6 years ago

“Visited Wex Bham earlier and I feel was made very uncomfortable by one of their staff, I was apparently 'behind the till' - the clear implication from his tone that I was up to no good. This despite the till being behind me, several feet away with two rather bored looking staff between me and the till. I was within a area that I (and I have seen others in the past) stand in to view a number of lower cost items before selecting and making a purchase. If its restricted, access should NOT be possible ! There are no barriers in place. My hands were in my pockets, I have tight pullover with normal trousers, I hadn't got a heavy coat on nor an open bag, (no place to hide anything shoplifted) I wasn't touching anything on display, I acknowledged him and said I was just looking, after which I was 'challenged'. I've shopped as Wex many times, several of the staff 'know me'. Ashamed that this now passes for customer service. Spent over £2K with Wex, LCE and MPB during the last 12 months. After this WEX has seen the last of me, that's £130 + of Fuji printer I had expected to purchase for a start. VERY POOR WEX.”

Posted 1 month ago

“Very sad after spending over £5000 pounds and having to argue about the incorrect battery 126 supplied with my second hand XT3 for £841 pounds and told I can buy one for about £60. 126s I was told battery was supplied. However I gave the camera back for a full refund and purchased new from Jessops with correct battery. The fact and upsetting was I was made to be a fool arguing about the correct battery. I will never deal with Wex again they have lost my trade and confidence if things go wrong . I was offered a second hand battery after but no time on reciept and no idea when available. . Shame but good store in leeds but bad customer service beyond belief.”

Posted 1 year ago

“When purchasing by internet be prepared to receive an email which looks like a 'phishing' attempt. You are asked to send a copy of very sensitive material such as your driving license (one of the most prized items for identity fraud.) The email gives no indication of any policy about the handling of this material should you be blase enough to surrender it. For example how do they store it, who has access to it, is it destroyed after a period of time. In short not an atom of reference to Data protection legislation. If you believe that shopping for a camera should be more difficult than buying a house then this company should be considered as your first and only stop. If you believe that being porous with your personal details is for you then expect this procedure to also delay the delivery of your purchase”

Posted 5 years ago

“PURCHASED A PANASONIC GH4R OF THESE GUYS A LITTLE UNDER A YEAR AGO ALONG WITH £1000 WORTH OF LENS 2 WEEKS AFTER BUYING THE CAMERA THE CAMERA STARTED TO PLAY UP SO I SENT IT BACK TO THEM THINKING AS ITS SO KNEW THEY WOULD PROBABLY JUST REPLACE IT BUT NO OFF IT WENT FOR REPAIR I RECEIVED THE CAMERA BACK AND WAS TOLD PANASONIC SAID NOTHING WRONG WITH IT I SCRATCHED MY HEAD TRIED THE CAMERA AND EVERYTHING WORKED ?? THE CAMERA WENT AWAY BROKE BUT APPARENTLY NOTHING WAS WRONG WITH IT BUT IT CAME BACK WORKING ?? HOW WEIRD DIDN'T THINK TO MUCH OF IT AS WAS HAPPY TO HAVE HER BACK SO I COULD FINALLY USE IT, A FEW MONTHS WENT PAST AND PROBLEMS AGAIN THIS TIME SENT IT BACK AND ASKED IF WEX WOULD CHECK IT 1ST AS I THOUGH PANASONIC WHERE TELLING PORKYS AND HAD OBVIOUSLY DONE A FACTORY REINSTALL OF THE OP SYSTEM SO THEY DID AND COULD SEE THAT CAMERA PLAYING UP SENT OFF TO PANASONIC GOT IT FIXED, PART OF THE PROBLEM THAT TIME HAD BEEN DOWN TO ME AS THE TIME LAPSE FEATURE HAD GONE AND WAS BECAUSE I HAD CHANGED THE SETTINGS TO A SETTING WHERE TIME LAPSE WASNT AVAILABLE BUT THE OTHER PROBLEM OF THE LENS NOT WORKING PROPERLY THEY SAID HAD ONLY BEEN ABLE TO REPLICATE A FEW TIMES AND IT WASN'T DOING IT ANYMORE AND THE COULDN'T MAKE THE SCREEN GO BLANK EITHER ALMOST LIKE THEY MIGHT HAVE WELL SAID YOUR MAKING IT UP THAT'S HOW THEY MADE ME FEEL SO THEY SENT IT BACK THE 2ND TIME SEEMED OK FOR A WHILE THEY I GO TO DO AN IMPORTANT SHOOT TAKE THE GH4R AND GUESS WHAT 1 HOUR AND 20 SECS TRYING TO GET THE CAMERA GOING HAS TO GO BACK (GETTING TIRED OF KEEP SENDING STUFF BACK THAT COST £2000 AND NOT WORKED PROPERLY SINCE NEW) RETURN NUMBER 3 SENT BACK THEY SEND OF FOR REPAIR FAULTY LENS ATTACHMENT JUST LIKE I HAD SAID IN THE PREVIOUS TIMES BUT I WAS MAKING IT UP WEX ???? mmmmm SO AFTER THIS IVE KINDA HAD ENOUGH SO I ASK ON 5 OCCASIONS FOR A MANAGER TO CALL ME BACK AS 3 X THIS CAMERA HAS BEEN RTN IN THE LAST 8 MONTHS IV'E HARDLY USED IT AS IT'S SO UNRELIABLE AND GUESS WHAT THE MANAGER DON'T CALL BACK JUST LIKE HE/SHE DIDN'T ON THE PREVIOUS RETURNS UNREAL EXPECTED MORE FROM SUCH A BIG MARKET LEADER IN PHOTOGRAPHY EQUIPMENT ?? CANT BE BOTHERED TO CALL BACK AFTER SO MUCH HAS GONE ON FEEL COMPLETELY MUGGED OFF BY WEX FROM THE START WE ARE JUST JUST LOOKING AT SPENDING JUST OVER £10'000 ON THE NEW INSPIRE 2 AND X7 CAMERA SET UP BUT FOR SURE WEX WON'T BE GETTING ANY MORE BUSINESS FROM ME THATS FOR SURE I SUPPOSE SOME COMPANIES GET TOO BIG AND FORGET US BAD SHOW WEX”

Posted 6 years ago

“PURCHASED A PANASONIC GH4R OF THESE GUYS A LITTLE UNDER A YEAR AGO ALONG WITH £1000 WORTH OF LENS 2 WEEKS AFTER BUYING THE CAMERA THE CAMERA STARTED TO PLAY UP SO I SENT IT BACK TO THEM THINKING AS ITS SO KNEW THEY WOULD PROBABLY JUST REPLACE IT BUT NO OFF IT WENT FOR REPAIR I RECEIVED THE CAMERA BACK AND WAS TOLD PANASONIC SAID NOTHING WRONG WITH IT I SCRATCHED MY HEAD TRIED THE CAMERA AND EVERYTHING WORKED ?? THE CAMERA WENT AWAY BROKE BUT APPARENTLY NOTHING WAS WRONG WITH IT BUT IT CAME BACK WORKING ?? HOW WEIRD DIDN'T THINK TO MUCH OF IT AS WAS HAPPY TO HAVE HER BACK SO I COULD FINALLY USE IT, A FEW MONTHS WENT PAST AND PROBLEMS AGAIN THIS TIME SENT IT BACK AND ASKED IF WEX WOULD CHECK IT 1ST AS I THOUGH PANASONIC WHERE TELLING PORKYS AND HAD OBVIOUSLY DONE A FACTORY REINSTALL OF THE OP SYSTEM SO THEY DID AND COULD SEE THAT CAMERA PLAYING UP SENT OFF TO PANASONIC GOT IT FIXED, PART OF THE PROBLEM THAT TIME HAD BEEN DOWN TO ME AS THE TIME LAPSE FEATURE HAD GONE AND WAS BECAUSE I HAD CHANGED THE SETTINGS TO A SETTING WHERE TIME LAPSE WASNT AVAILABLE BUT THE OTHER PROBLEM OF THE LENS NOT WORKING PROPERLY THEY SAID HAD ONLY BEEN ABLE TO REPLICATE A FEW TIMES AND IT WASN'T DOING IT ANYMORE AND THE COULDN'T MAKE THE SCREEN GO BLANK EITHER ALMOST LIKE THEY MIGHT HAVE WELL SAID YOUR MAKING IT UP THAT'S HOW THEY MADE ME FEEL SO THEY SENT IT BACK THE 2ND TIME SEEMED OK FOR A WHILE THEY I GO TO DO AN IMPORTANT SHOOT TAKE THE GH4R AND GUESS WHAT 1 HOUR AND 20 SECS TRYING TO GET THE CAMERA GOING HAS TO GO BACK (GETTING TIRED OF KEEP SENDING STUFF BACK THAT COST £2000 AND NOT WORKED PROPERLY SINCE NEW) RETURN NUMBER 3 SENT BACK THEY SEND OF FOR REPAIR FAULTY LENS ATTACHMENT JUST LIKE I HAD SAID IN THE PREVIOUS TIMES BUT I WAS MAKING IT UP WEX ???? mmmmm SO AFTER THIS IVE KINDA HAD ENOUGH SO I ASK ON 5 OCCASIONS FOR A MANAGER TO CALL ME BACK AS 3 X THIS CAMERA HAS BEEN RTN IN THE LAST 8 MONTHS IV'E HARDLY USED IT AS IT'S SO UNRELIABLE AND GUESS WHAT THE MANAGER DON'T CALL BACK JUST LIKE HE/SHE DIDN'T ON THE PREVIOUS RETURNS UNREAL EXPECTED MORE FROM SUCH A BIG MARKET LEADER IN PHOTOGRAPHY EQUIPMENT ?? CANT BE BOTHERED TO CALL BACK AFTER SO MUCH HAS GONE ON FEEL COMPLETELY MUGGED OFF BY WEX FROM THE START WE ARE JUST JUST LOOKING AT SPENDING JUST OVER £10'000 ON THE NEW INSPIRE 2 AND X7 CAMERA SET UP BUT FOR SURE WEX WON'T BE GETTING ANY MORE BUSINESS FROM ME THATS FOR SURE I SUPPOSE SOME COMPANIES GET TOO BIG AND FORGET US BAD SHOW WEX”

Posted 6 years ago

«
1
2
3
»

Wex Photographic is rated 4.2 based on 41 reviews